HP psc 2510 photosmart all-in -: inactive printer

I tried emailing customer without success.

All I want is for my printer to work!
It is an all-in-one psc photosmart 2510. My OS is Mac 10.7.5.

The printer accepts apparently jobs but then goes into "idle" mode

Next to the list of jobs he will say for example:

Print page 1, 12% complete...
Idle

The green light next to the power button flashes.

Furthermore, above the list of job title will be:

Printer paused
Sending data to the printer

Printer goes offline
Paused

If you can advise that would be greatly appreciated.
Also, if you understand this problem I would be interested to know why it happened.

Thank you

Mozart

Hey @Mozartian,

Welcome to the Forums of HP Support!

I see that your HP PSC 2510 Photosmart all-in - One Printer has problems when printing from your computer Mac OS X 10.7. I would like to help you to solve this problem today. The issue could be caused by one of two things: a driver conflict or USB connectivity problem. Due to the age of your printer HP hasn't released a downloadable Pack of full functionality of software and the driver for your printer from Mac OS X 10.7. In fact, full features drivers have not been published for this model of printer from Mac OS X 10.5. Therefore, you rely solely on a driver package V3.1 update Apple to use your printer on your Mac operating system. Below, I will provide you with some Mac standard troubleshooting to solve the printing problem. Can you please follow all the steps below.

  • Step 1: Resetting the printing system:

To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them in. don't add not your HP Photosmart PSC in back at the moment.

Once the reset is complete, proceed to the next step.

  • Step 2: Uninstall the drivers and software:
  1. On the desktop, double-click the Macintosh HD icon if the Macintosh HD icon is not on the desktop, click the Finder icon in the Dock. Click the Macintosh HD under devices.
  2. Double click on the library folder.
  3. Double click on the Printers folder.
  4. Right-click (or Ctrl + click) File HP and then select place it in the trash.
  5. When you are prompted, type the administrator name and password for the computer, and then click OK.
  6. Wait for authentication.
  7. Double click on the PPDs folder.
  8. Double click on file content .
  9. Double click on file resources .
  10. Make a right click (or Ctrl + click) the name of your printer in the product list and select move to the trash.
  11. When you are prompted, type the administrator name and password for the computer, and then click OK. By clicking OK, all items in your garbage will be permanently deleted from your computer. To remove an item in the Recycle Bin, click on this item to highlight, and then click OK.
  12. Wait for authentication.
  13. Follow the on-screen instructions to complete the uninstall.

(Source)

  • Step 3: Check and repair your Mac disk permissions:
  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions
  • Step 4: Manually install the driver Package:

Please click here to manually download the package from Apple to HP printer v3.1 driversupdate. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.

 

  • Step 5: Check the Apple updates:
  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart
  • Step 6: Add the device:

1. click on the menu of Apple , then Preferences System.

2. click on Print & Scan and then check if the name of your printer appears in the printer list.

3. click on the name of your printer, click the sign minus (), then remove the printer.

4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the PSC Photosmart driver is selected.

6. click Add to add the printer to the list.

-Source

Once installed, test printing in order to confirm that the problem has been resolved. Should print now work properly, Apple likely driver update became corrupt and created problems of printing.

Please reply to this message with the result of your troubleshooting. If this post helps you to find a solution, please click the button "I accept as Solution" down below in this message. If you want to say 'thank you' to my effort to help, click on the "thumbs up" to give me a Kudos. I can't wait to hear strings attached good luck!

Tags: HP Printers

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