HP recovery media does not, need to do the second set of recovery on USB media.

Hello

I have a new HP Envy laptop that I have created a set of recovery on six DVD media.  These work very well, but are a pain in the end to keep pending next DVD to load.

So I tried to make another recovery media and place it on a USB key.  Discovered, that it will not allow a second value created.

So I then ordered and paid for a recovery of HP media.  A beautiful labeled Microsoft USB key came. Great, I thought.

My laptop because of my fault I failed and wouldn't boot.  So I decided to use my new HP USB stick and after that go into the BIOS and disable the boot from USB stick and start secure etc as he said to it returned with an error that "this computer can not be recovered from this media!"

I then pluged in my DVD - ROM external and used drive recovery media that I did and it worked perfectly!

I tried the live chat with a technical person of HP and they checked the serial number and said I got what should work.  They could do a repair ticket and send the laptop.

It makes no sense to me as I have the unit upwards and running, but I wanted to know how I could get a USB work recovery media.

I ended up saying goodbye as they were of no help.

My questions are:

(1) why this media does not work?

(2) is it possible to make a second set of recovery media?

(3) is there a way to transfer my recovery media DVD 6 on a USB?

OLD POST > I first noticed the order said it was a pn 735088-002 and a sticker outside the wand that has the same number, BUT when he looks at a name on the flash drive is 735088-DB2... >

UPDATE:

The new USB recovery media came today from HP.   He had again the same top part number that the original order has been 735008-002, BUT this time the corresponding came USB drive name to the tile. 735008-002 , I inserted this new media and it is fully charged.

Thank you for all your help.

Tags: Notebooks

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