HP's envy with Intel Core i7 processor: new HP Envy with core i7 crashes when you sign after accepting the latest updates from HP.

My new HP Envy worked very well and the HP updates became available, so I accepted their. 85% of the way through the updates, I lost wifi capabilities and updates stopped. A message popped up that I needed to restart. I did it. It seemed he was installing the updates normally but then it just hung. I let it sit for probably an hour. I then had to force a reset to get out if the State suspended. When he returned to the top, he got to the login screen. After my password, it showed the circle of activity moving, but then after a minute or two, he went to a black screen with the exception of my mouse cursor. He never leaves this State except when I press CTRL-ALT-DELETE. If I select Sign Out, he is suspended in this State. If I click on the Task Manager, it goes back to a black screen and does nothing.
I just bought this laptop at Christmas through Costco and use it for work. I've usually save it once a week or more. My guess is one of something foires HP updates. If there is a way to get to a point where I could go back, that would be great.

Hello @Djpeckma,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I read your post on how your new laptop hangs when you log in after an update, and I'd be happy to help you in this case!

To return your system to before the updates were installed, I recommend that you follow the steps in this document on using Microsoft System Restore (Windows 8).

Please re-post with the results of your troubleshooting, and I look forward to your response!

Concerning

Tags: Notebooks

Similar Questions

  • Global problems with IE crashing after installing the latest updates from Ms.

    After the installation of the last series MS Updates, we are seeing users get first notification DEP for Windows Explorer (using IE7), then an other error message stating that Windows must close THE Explorer. What happens when users try to access our portal Citrix Presentation Server SSL/VPN.

    Hi Chad t,

    Data Execution Prevention (DEP) is a set of hardware and software technologies that perform additional checks on memory to help prevent malicious code from running on a system.

    The main advantage of the DEP must help prevent the execution of code from data pages. In general, code is not executed by the default heap and the stack. Hardware DEP detects code that is running from these locations and throws an exception when execution occurs. Software DEP can help prevent malicious code to take advantage of exception-handling mechanisms in Windows.

    Microsoft does not recommend to Turn off the Data Execution Prevention (DEP).

    For more information on DEP, you can access the link below for the blog that talks about the DEP and the DEP/NX problems.
    http://msdnrss.thecoderblogs.com/2009/10/10/understanding-depnx/

    As you mentioned it started after the updates, I also suggest you to uninstall Internet Explorer and put it back manually and see if the problem persists. Access the links below for the steps to uninstall and reinstall Internet Explorer 7 respectively.

    http://support.Microsoft.com/kb/927177

    http://www.Microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en

    For further assistance, you can also consult to Citrix Support to see if they have a fix or a workaround is available.
    http://www.Citrix.com/lang/English/support.asp

    Warning: This response contains a reference to third party World Wide Web site. Microsoft provides this information as a convenience to you. Microsoft does not control these sites and no has not tested any software or information found on these sites; Therefore, Microsoft cannot make any approach to quality, security or the ability of a software or information that are there. There are the dangers inherent in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Concerning
    Varun j: MICROSOFT SUPPORT
    Visit our Microsoft answers feedback Forum
    http://social.answers.Microsoft.com/forums/en-us/answersfeedback/threads/ and tell us what you think
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • I can't sync my iPhone 4S with my Macbook Pro more. It became a problem after installing the latest update.

    A couple of weeks ago, I upgraded my iPhone version 9.2 and iTunes on my Macbook Pro version 11.4, and now I can't get my iPhone to sync with my Macbook Pro. Whenever I connect the two devices, I get an error message that says: "the 'IPhone of John' iPhone cannot be used because it requires a newer version of iTunes. Go to www.itunes.com to download the latest version of iTunes. "

    I tried a lot of things, starting with resets hard and finally erase all data and settings of my phone, but without success. I would use an iTunes backup, but he refuses to communicate with my iPhone.

    Is anyone familiar with this problem? Thanks for your time.

    You you make sure that you run version 12.x iTunes on your Mac? If your OS x cannot run iTunes 12, you cannot synchronize your phone more set to update to iOS 9.x

  • After the latest updates from Microsoft, my Internet Backgammon supplied with Windows 7 no longer works. It is a dead link and the game opens same. That's happened?

    I like to play trump stings on Internet and Internet Backgammon that's installed with Windows 7, Home Premium edition.  However, after the automatic updates installed yesterday, I noticed that the link to play the Internet Backgammon is no longer works.  It's just a dead link.  I can click on it, but nothing happens.  Not even an ounce of trying to open.  It's just 'died '.  I can still play trump stings on the Internet and I have no trouble to access the internet, so I wonder if this is just a small problem or do you have Microsoft remove Internet Backgammon as one of its windows games?  Note, this is Internet Backgammon that is installed on the computer, in the folder games - it is NOT the version of backgammon on MSN that you actually go to the internet and to play.  I am referring to the one in the Games folder, which is installed with Windows 7.  I play this game almost every day, so I hope that it will be restored.  I wish there was a way to contact Microsoft about this, but there isn't and they charge, then...

    Hi Kentuckywoman,

    Welcome to the Microsoft Community Forums.

    According to the description, it seems that you are facing problems with the game of Backgammon Internet. I'll be happy to help you in this problem.

    -What are the updates installed recently?

    Method 1: I suggest you to perform system restore and see if it helps.

    What is system restore?

    http://Windows.Microsoft.com/en-us/Windows7/what-is-system-restore

    System Restore: frequently asked questions

    http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions

    Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

    Method 2: If the problem persists, I suggest to uninstall and reinstall the game, then check if the problem persists.

    Step 1: Uninstall the game:

    (a) go to Start and in the search type' features on or off Windows activate'.»»

    (b) click on "turn Windows features on or off". ""

    (c) develop the games, Internet games and uncheck the brand in front of Backgammon Internet.

    (d) to restart the computer.

    Step 2: Reinstall the game:

    (a) go to Start and in the search type' features on or off Windows activate'.»»

    (b) click on "turn Windows features on or off". ""

    (c) develop the games, games on the Internet andcheck the mark in front ofBackgammon Internet.

    (d) to restart the computer.

    I hope it helps. If you have any questions about Windows in the future, please let us know. We will be happy to help you.

  • Can you please help with this error message when I go to download the latest version of lightroom 5.4

    Capture.JPG

    I did have problems in the past with the upgrade.  It seems that some link of all kinds have been broken.  I have a Windows PC.

    Thank you

    I just download the update of http://www.adobe.com/support/downloads/detail.jsp?ftpID=5741 and then install it, that's how I do it

  • TouchSmart ENVY 17-j140us: no sound for tv when you use HDMI to the computer

    I just put my 10 year anniversary build Windows Update specifications 1607 an older version (build 14xx) and I can't get sound in my TV connected via HDMI. I installed the latest driver from the HP Web site. Audio driver does not work well. Here's a screenshot of my device manager:

    Thank you for your support

    Hello:

    See if it works...

    Since the graphic driver works, let's not trifle with the actual graphic driver.

    We need to install the Intel HD audio driver, which is why the audio does not work on the HDMI port and it is the HD audio device problem you see list.

    First download and install this free utility file, as the file 2nd on page is 64-bit.

    http://www.7-zip.org/

    After installing 7 - Zip, download and save but do not run the Intel graphics driver from the support page of your laptop.

    This package provides the driver that allows graphics Intel high definition (HD) in the notebook models that are running an operating system supported. If the video output high-definition multimedia interface (HDMI) is supported, this package also installs the HDMI Audio Driver.

    File name: sp72370.exe

    Once you have saved the graphic driver file, right-click on it and select 7 - Zip from the list of items.

    Have 7-Zip extract of: and let it extract the driver in its file name (sp72370).

    After that 7-Zip does its thing, go to Device Manager and click on the audio device problem HD in your screenshot.

    Click on the driver tab, click on set to update driver.

    Select her browse my computer for driver software option and find the driver 7-Zip created folder.

    Make sure that the include subfolders is selected and the driver should install.

    Then restart the PC, and you should get audio and video HDMI port.

  • Error "this graphics driver is not compatible with this version of windows" when you try to install the graphics card

    Title: windows 7 Enterprise 64-bit

    I have hp Pavilion dv6 2138 ca for computer pc laptop and intel hd graphics and nvidia grahics on my windows 7 Home premium 64-bit, but after I've upgraded to windows 7 Enterprise and try to install the graphics driver nvidia. It is said

    the NVIDIA Setup program cannot continue and this graphics driver is not compatible with this version of windows.

    while I chose the latest graphics driver from the hp Web site.

    kindly tell me, that means the sentence above means and what programs and features must be changed in windows? or what steps should be taken to install nvidia graphics?

    answer me

    Thank you

    Hi Hamdullah,
     
    Welcome to the Microsoft community.
     
    "I understand from the description of the issue, you do not know the error' Nvidia graphics drivers are not compatible" when you try to install the drivers. I will definitely help you with this problem.
     
    (1) what is the model of the graphics card are you using?
     
    Method 1: If the NVIDIA GeForce GT 320 M graphics driver, I suggest you to download the Nvidia graphics drivers from the link and check if it helps.
     
    Method 2: If the problem persists, I suggest to select the graphics driver and check if you have any driver update available.
     
    I hope it helps. If you have problems in the future, please let us know. We will be happy to help you.
  • I have problems with my Apple ID when you download applications, that it is said that your ID Apple has not yet been used in the iTunes Store

    I have problems with my Apple ID when you download applications, that it is said that your ID Apple has not yet been used in the iTunes Store

    What exactly is the problem? You are also being invited to review the account and enter payment details? If you did you are your details accepted - if they are, you should be able to remove them then.

  • My ipod video 5th generation won't play of smart playlists in order with 12.4 itunes, itunes can not remember how to sort things either. When you going to solve the problem?

    My iPod video 5th generation won't play of smart playlists in order with 12.4 iTunes, iTunes can not remember how to sort things either.

    When you going to solve the problem?

    Can I do to solve this problem?

    Use the view of songs to set the order you want. Right-click on the name of the playlist in the left sidebar, and then select copy to Play Order in the context menu. Sort the list on the left most column of numbers, or use view > sort by > order of Playlist. Device synchronization.

    TT2

  • The latest Update of Firefox does not work with YouTube?

    On a few days ago, I went on YouTube to upload a video. For some reason, it gave me a message that says "request invalid. Authentication has expired.
    Not only that, if I do other things such as taste/do not love a video, or add a video to my favorites or another list of reading, it is said that the service is not available.
    I also had a problem trying to respond to the other comments in the videos. Anytime I type on my comment and click the post button, it says something like "error, try again."
    Now, when it comes to other things like just watching and looking for videos, I have no problem.

    I thought it might have something to do with the latest update of Firefox, because I tried to use YouTube with other browsers and it works perfectly well, and I was not having problems with YouTube before the update.

    No idea if the update could affect something that causes these questions?

    We have seen reports that causes the extension DownloadHelper 4.9.14 with some features on YouTube.

  • Until the latest update when the AutoComplete bar has been selected, he "went" no other by clicking. I must now click the refresh arrow. It won't work even with the return. How can I operate the old way easier?

    Until the latest update when the url I wanted in the address bar of AutoComplete has been selected, it "accompanies" no more further by clicking on. I must now click the refresh arrow. It won't work even with the return. How can I operate the old way easier?

    You can disable this extension in tools > Modules > Extensions and close and restart Firefox normally.

  • Just recently, I receive the following error message when you try to access the web sites. I get a pop-up window indicating "Exc in ev handl: TypeError: c.location is null" then I have to click ok. There is a problem with some plugin?

    Just recently, I receive the following error message when you try to access the web sites. I use Firefox browser version 10.0.2. I get a pop-up window indicating "Exc in ev handl: TypeError: c.location is null" as the web site page is displayed in the browser winder. So, I have to click ok. Any link/website I go to what happens. There is a problem with some plugin?

    It is only a problem for the SiteAdvisor users who are still on 3.4. This problem is resolved in the latest version of SiteAdvisor, which is 3.4.1.195. Go to http://siteadvisor.com and click on download. This will fix the problem.

    Meanwhile, SiteAdvisor team will push down a JS update in the coming days 1-2 to automatically resolve this problem in version 3.4.

  • I installed my Canon PIXMA MP600 with the latest drivers from the Canon Website, but the printer doesn't scan.

    I installed my Canon PIXMA MP600 with the latest drivers from the Canon Website, but the printer doesn't scan.  It prints very well I can't scan and save.

    I can't find the printer drivers specifically for Yosemite on the Canon website.  How can I get this analysis and save them?  I have never installed this printer on my iMac.

    Have you tried the Applications/Image Capture or VueScan?

    VueScan

    VueScan FAQ

  • I used numbers for a long time, but only make spreadsheets base.  With the latest updates, I couldn't change my information.  What Miss me?

    I used numbers for a long time, but only make spreadsheets base.  For about a year and with the latest updates, I couldn't change my information.  What Miss me?

    Hi Deb,

    There not really enough information in your message to help you. How things don't work, exactly? Is there any alerts or messages?

    Quinn

  • After downloading the last update for my iphone 6, it caused a problem with Siri... everyone has experienced the same thing?

    I downloaded the latest update for my iphone 6.  Siri now does not work.  Is there a link?

    Yes, lately, siri is useless for me.  Every time I try to create a reminder (of dozens of times a day) it says "a s...". "followed by"I'm sorry, I couldn't create a reminder. »

    Turn off the phone and then back on (full stop) restores this feature for about 30 minutes, then it stops working again.

    Also, when I say "Open recalls" Siri she responds with "I'm sorry, but I can't find an application named"reminders"on your phone.

    This is despite the fact that the reminders app is RIGHT THERE and there and APPLE APP.

    Ridiculous.

Maybe you are looking for