HP Scan does not work on Photosmart 6510

HP Scan does not work with Photosmart 6510 wireless installation. I've deleted and reinstalled SW, SW, ran update doctor Scan and everything was reported OK. When I ran the scan test of the HP scan window comes but there is no value in the resolution box. When an analysis is attempted, I get ERROR SCAN only. I can scan successfully by other scanning programs.

Paul sent me the log files, and from there, we followed the question until for the binary file HPScan.exe incorrect compatibility settings.   This file is located either in your "program files (x 86) \hp\\bin" directory (for 64-bit systems), or "program files\hp\\bin" directory for 32-bit systems.   In the case of Paul, his EXE was created to ensure compatibility for XP, which caused the application to try to use WIA 1.0 on a 2.0 WIA (Windows 7) system support.    This caused the app to not to interview the drivers for supported resolutions/etc and so the drop-down list is empty in the implementation of the resolutions.

If other people see empty resolution lists in our application, it might be useful to double check that your EXE is not set to XP compatibility.

Thank you

Jeremy

Tags: HP Printers

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