HP Scanjet G4010 Windows 7 software problem

I recently updated my computer to Windows 7 and installed the latest drivers and software for my old scanjet G4010.  It will scan using the button on the scanner, but I can't adjust scanning settings (picture of quality, where the harvest, etc.).

BUT the scanner software does not work. This brings me through the installer without any problems until it reaches the actual scan wick. By clicking on finish, there is no process of scanning, and nothing is recorded. Have you tried several places, but... nothing.  Not in a satisfactory way, such that it has reduced what was a versatile workhorse to a silent photocopier.

Is there a solution?

Hi Paul2001,

I understand that since the upgrade your OS to Windows 7, you are no longer able to use the scanning software.

I would like that you start here: 'No. Scan Options' or "scan settings are not defined", that will guide you through the troubleshooting steps and also the possible solutions.

I would like to know if it was useful, if you have more questions please let me know.

Thank you

Tags: HP Printers

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