HP scanning
Hello
We have a ScanJet G4010 connected to a 64-bit Windows 7 PC. The current version of the software installation (14.5) ended without incident and the scanner was successfully detected and installed the drivers.
When an analysis is attempted software insiders and you can hear the scanner Assembly to move slightly. Then an error message appears "HP Scanning - an error occurred. by contacting the HP imaging decice Try the following steps... "and continues to give ideas for solving various problems.
Extended error information is ' 4, [(0,7,80004005), (2,6,80040005), (3,6,0)]
Any suggestions please?
Hello riff1954
The Scanjet series of products are commercial products and this is the HP consumer forum. Therefore, there are not many who are familiar with the Scanjet software and hardware. I suggest you post in the HP Business Support forum for a better chance to find a solution.
You will find the Board Commercial Scanjet here.
http://h30499.www3.HP.com/T5/scanners/BD-p/BSC-418
Tags: HP Printers
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