HP Setup crashes with a runtime error for interface C309-m software

I am running Windows 7 64 bit.  All operating system updates are installed.

I need to update the software to interface with my printer HP Photosmart Premium C309-m.  The current software is out of date.  I can't start the scan from the printer, and only my account on the computer recognizes that I have a printer.  Several analysis diagnosis on the State of HP Scan Doctor tool that some software components seem to be missing.  The printer itself seems to work very well.

When I try to update the software C309-m via HP Print/Scan doctor, software downloads, extracted, then runs and crashes with a runtime error.  The error box comes from the Microsoft Visual C++ run-time library and the crash of Setup runs is the appdata/local/temp/7zS3DA1 directory that I seem to have several similar directories that were not cleaned from previous installation attempts.

Any suggestions on how to get a successful installation of the C309-m software would be appreciated.

Hi Ken50,

I would recommend selecting the Uninstall_L3.bat.

Please let me know how it goes.

Tags: HP Printers

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    Kind regards

    Patrick

  • Restart the process crashes with a message error "0xc000007b bad image exception processing message".

    While restarting, it gets stuck in a State of "Disconnection" while showing this error:

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    -------------

    Hi Susan Roberts,
     
    1. you did make changes to your operating system before this problem occur?
    2. updates of Windows or new hardware/software changes?

    Closing general troubleshooting: shutdown problems are usually caused by a program or process that won't come out gracefully. The program or process may be against malware, or may be legitimate (for example a pervasive like Norton or McAfee antivirus).
           
    Method 1:
       
    Start your computer in safe mode and check if the problem persists.
           
    Reference:
           
    Start your computer in safe mode
    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode 
              
    Method 2:
                 
    If the problem does not happen, I recommend you perform the clean boot.
                
    Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.
     
    See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:
     
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135 
     
    Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

    Thank you, and in what concerns:
    I. Suuresh Kumar - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Setup of DirectX optional runtime error

    Hello

    I have a Windows 7 Home 64 bit PC which has DirectX11.  When I try to install software Samsung Sidesync it it works dxwebsetup.exe (included in the package), but every attempt fails and returns me to the DirectX.log.  I also tried to download a copy of dxwebsetup.exe from Microsoft, but a similar error occurs. An excerpt from the newspaper.  I think it is installing several times the same file of dll d3dx9 and then quit.  Where should I go from here (outside the pub to relieve frustration!).  Thank you.  NIC

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    16/01/15 13:45:43: infinst: installed files C:\windows\system32\d3dx9_26.dll
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    The source file is Version 9.5.132.0
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    16/01/15 20:07:41: infinst: target file: "C:\windows\system32\d3dx9_25.dll".
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    The source file is Version 9.6.168.0
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    16/01/15 20:07:43: infinst: target file: "C:\windows\system32\d3dx9_26.dll".
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    -You can try two things;

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    (2) the DirectX Redist installation package (June 2010) the full address will overwrite all files DX and fixing

    all corrupted files of DX.

    Download details - Microsoft Download Center - DirectX Redist (June 2010)

    Or try;

    -Download the installation program for the software again.

    -Installation of the software in Safe Mode (most commonly F8 during Windows startup).

    .

  • Setup Photoshop with creative cloud error

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    I hope someone can help me with this, I need Photoshop running on this laptop as soon as possible.

    You can contact adobe support using a Web browser that accepts cookies and allows pop up windows, click here and as soon as it is available, click "still need help," https://helpx.adobe.com/contact.html

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