HP Simple Pass: Does not allow widows connect you

I just bought the HP ENVY 17. The simple HP goes I put my fingerprints and the web attempt to connect you but nothing has worked. I tried logon windos, but it doesn't work anymore. The Palm with the fingers are not displayed and now afer disable all the options I tried to activate the logon windows again, but he said tha the password is wrong a TI is not. In addition to this in the biometric devices section, it says that I don't have a finger print reader.

How do I trouble the HP simple pass or restart?

Hi KN26,

Yes, go ahead and uninstall it first.

Thank you

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    HP will never call on the phone and ask for money to 'secure your PC.

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    Cybercriminals can call you on the phone and claim to be from Microsoft.

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    + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +

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