HP SimpleSave 500 GB external hard drive is identified however the data is not displayed

Hi, I have a HP SimpleSave 500 GB external hard drive. Till a month back I had copied, files, documents, mp3 etc in this player. And a few weeks back when I plugged it to recover some data on this subject, I was unable to see any folder in which I had copied the same. In the properties it shows to me that about 120 GB is used, which some how make sure that data are on it, however, due to an unexplained error, I am unable to see. Any help will be appreciated.

Hi TinmanSav,

Follow the suggestions below for a possible solution:

Method 1: Run the hardware and devices Troubleshooter and see if it makes a difference.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: I suggest you disable and re-enable the USB controller and check.

Use Device Manager to disable and re-enable all the USB controllers. This allows controllers to recover the port USB of his condition does not respond. USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

a. click Start, type "Device Manager" in the start search box and press ENTER.

b. Expand Universal Serial Bus of controllers.

Note: You need to scroll the list to find this point.

c. right-click on the first USB controller under Bus USB controllersand then click Uninstall to remove it.

d. Repeat steps above for each controller USB is listed under Bus USB controllers.

e. restart the computer. After the computer starts, Windows will automatically check for changes on the hardware and reinstall all USB controllers that you uninstalled.

f. check the USB device to see if it works.

Method 3: Check if the external hard drive is recognized in disk management and assign a drive letter to the same.

To open disk management, follow these steps:

·         Click Start, type disk management in the start search box and press enter.

If the drive is detected in disk management, I suggest you to assign a drive letter and see if that does the trick.

For instructions, see this article:

Change, add, or remove a drive letter

http://Windows.Microsoft.com/en-us/Windows7/change-add-or-remove-a-drive-letter

You can also check the external hard drive on another computer.

Let us know if that helps.

Tags: Windows

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