HP Slate 10 hd 3604EL: HP Slate 10 hd update android Jelly Bean - KitKat 3604EL

Hello to all, my HP Slate 10 HD 3604EL and blocked as this has happened to other users, who can help me?

Error message is:

-Install /sdcard...

Finding update package...

Open the update package...

Verifying Update package...

Installing update...

assert failed: getprop ("ro.product.name") == "penzai_w_a".

Error in /tmp/sideload/package.zip

(Status 7)

Abandoned facility.

I'm looking for someone who can give me this file or higher

Excuse my English. .. Saintandre *.

Spoiler (Highlight to read)

Google Android KitKat Image slate 10 HD 36xx - Europe, Middle East and Africa (without pre-installed Amazon Apps) (click to see details on free software, as appropriate)
Version: 1.01.32 Rev.A
File size: 489,7 MB
Updated: October 29, 2015

Hi there @Saintandrè,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you are looking for assistance with a n update to Kitkat, as you have found an error using the validated update. I'm happy to help you with this.

I checked the support page you mentioned, and for this update, there is also an older version. Have you tried this one as well? If it does not do. If you can't get it to load properly, then I suggest to call support.  Please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Tablets

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