HP Solution Center Software - Office Jet 6700 (windows 7 and windows 8)

Hello

My sister and MOM had bought the Office Jet 6700 711.

My sister's computer is running windows 8 64-bit.  I installed the complete software driver and hp solution center software is not included.  I have search the forum for resolutions and tried to download the driver from hp again and received the same results.

With what is included with the current and complete driver for the Office Jet 6700 711n, you are able to create new analysis of the profiles of short cut, but you cannot update the printer with custom shortcut profile.

I call support and got a person in the Philippines under the name of Régine.  I spent 45 minutes on the phone telling him what it was.  Since she was not able to solve the problem, I asked to speak to an engineer to see if the question could be put together.  She told me that she would have some call me within two hours.  I spoke to the hp representative on 21/07/2013.  From this announcement, I have not heard of hp.  It's very sad.

Since my sister requires no custom scan profiles, she decides to keep the printer.  But my mom is in real estate and it scans many documents and must be able to create the custom scan profile shortcuts on the printer, so that the final pdf file gets not so great.  Due the fact that I have not heard of hp, I suggested that we go back to the printer.  Today, we returned the printer to Costco.

But, I would get a solution for my sister.  Any ideas?  I highly doubt that hp will remind me.

Myself, I usually can understand that because I work as a 2nd layer support analyst for a major software company.  If I told a customer that I would call them back within a certain time, I would.

I know that the service request was probably shut down so that a survey was sent not.

Thank you

Hello ressa.

You're right, that center of Solution is not included with the new printers. HP has completely changed the software program. You are also right in your statement on the creation and registration of shortcuts "scan" with the software. However, the Panel before 'scan' options cannot be changed as old printers. I hope this helps you understand.

Tags: HP Printers

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