HP Solution Center will not work

... even if I downloaded and installed the software. I have a disc that came with the printer which worked well with my laptop running Vista, but my new PC running Windows 7 and the disc does not work. The printer-scanner-copier works fine so the pilot must be OK, but I wish I had HP Solutions for things like checking the ink levels. When I try to run the HP Solutions, I get a message to connect the USB cable or insert the disc!
.

Hi Bob,

I can understand your frustration with this issue. It seems that the software did not get fully installed on your computer. Follow the steps below and let me know what happens?

Try using the brush included in the CD or download.

Of the Original installation CD:

1. Insert the CD in the drive and then cancel Setup

2. open my computer and click right then on the CD from the drive and select open

3 open the Util folder

4 open the CCC folder

5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads .html

9 download drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=DJ-72018-2&CC=US&DLC=en&LC=en&os=228&Product=3374275&sw_lang=

10. run the download to reinstall the printer

If the software has been downloaded and extracted to your system:

1. type % temp % in the field of race

2. Locate and open the folder starting with 7z (example: 7zS2356)

3 open the Util folder

4 open the CCC folder

5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads .html

9 download drivers and full software features

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=DJ-72018-2&CC=US&DLC=en&LC=en&os=228&Product=3374275&sw_lang=

10. run the download to reinstall the printer

Tags: HP Printers

Similar Questions

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    Say thank you for the answer by clicking on the thumbs upwards

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