HP solutions Center can not scan, scan to preview works nor, error code 4, [(3,42,0)]?

HP Elitebook p 8460, business management Win 7 (64).

All-in-one, HP Officejet 5610 (no initials).

5610 works properly, it can scan via buttons, copy via buttons, can be used as a printer with no problems.

Center solutions HP see the 5610, reads ink levels, seems to work ok for everthing BUT sweep.

HP Soltuon Center starts scan, guests to the default values, once selected all hae, he proceeds, the 5610 appears to be scanning (I hear it move scanner) but the software does not.

The scan preview window appears but is a smaller rectangle and cannot be resived or even not selected, no menu drop downs seems to work.

After 30 seconds or more, the error message appears, a yellow triangle with "!" in it...

reading...

An error has occurred in the scanner software.  Try the following steps.  After each step, try to scan the image... then reboot, restart, reinstall... tried all, same error.

Raise the HP printer and Scanner Utility Dr, he ran, he said I need an update, installed the update, revived 'Dr', he said everything was fine (past all the test), test analysis resulted in the same error.

I never had this on Win XP, but I was never able to make it work under Win 7 on this computer.

In fact, I had forgotten I had recorded this problem (from September last year).

I tested the scan function again and it seems to work fine.  I does no change, but this does not mean that I have no updates that may have solved the problem.

Solution Center still does not show ink levels, but by going to the printer Kit, ink level estimates are displayed (possible solution).

Please consider this problem solved for me.

Tags: HP Printers

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