HP Solutions Center's does not open after Installation

My used HP OfficeJet 6500 appeared to have successfully installed using the complete driver on the HP download site.  However, when I click on the HP Solution Center, I receive a message that the installation was incomplete and to insert the cd that came with the unit.  How can I get the Center to work without the CD?

My first recommendation is to try to start printing and scanning doctor.  It is available here:

www.HP.com/go/Tools

Let me know how it goes.

Tags: HP Printers

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