HP Support Assistant is not refreshing / verification of updates

Similar Questions

• HP ProDesk 600 G1 SFF: HP ProDesk 600 G1 SFF: HP Support Assistant is not able to download updates

  Hello

  We have two identical computers HP SFF ProDesk 600 G1 running Windows 10 (64-bit) with the latest Windows updates installed. On two of them today, I installed the HP Support Assistant. The version information of the help Wizard says:

  HP Support Assistant: 8.3.27.17

  Framework: 12.5.26.37

  Configuration files: 8.0.6294.2155

  Contact information: 37386108

  All updates to the support Assistant software have been installed on both machines.

  Everything on one of the computers in Office Support Assistant works very well and can download and install the updates that are available on the other machine, the update process stops before downloading updates with the following screen:

  

  Several rounds of uninstall/reinstall (with reboots after each step) did not help to remedy this problem.

  Any advice would be greatly appreciated.

  Best regards, Hans-Georg

  Hello

  by an another uninstalling the adapter Assistant and framework support (with deletion of all stored data) and resettlement after the problem could be solved.
  Best regards, Hans-Georg

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Envy m6 1105dx: HP Support Assistant does not open

  I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

  I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

  Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

  We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

  Help, please!

  Hello! @RBpromise, thanks for the reply.

  That you were unable to download the support assistant by using the link provided.

  Please download HP support assistant using the link below.

  Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

  I would like to know if it works!

  Have a great day!

• Pavilion g6: HP support assistant does not work

  Hello

  I use HP Pavilion 2301ax with windows installed on it 8.1 g6. I tried to run the hp support assistant, but he did not run.

  The program opens, but it remains empty. It shows nothing on it, only hp support assistant is written on the top.

  After that I closed the program, a message automatically "Hp support assistant does not work. Windows is to find a

  solution for it. "Then the message disappears. Well I look forward to the it.

  Hello

  You upgrade the machine to 8.1?  You need a newer version:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&softwareitem=ob-135715-1

  Kind regards.

• HP Support Assistant will not work.

  Desktop HP Pavilion HPE h8-1020

  Win 7 64 bit,

  HP Support Assistant will not work. I get the following:

  HPSF.exe has stopped working, the application has encountered a problem and needs to close

  I downloaded and installed the latest updates, but it has not fixed the problem.

  Can someone please help?

  Thank you

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the computer.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Support Assistant does not work

  HP Support Assistant does not work

  I got a HP Pavillion desktop product model #p6212f #AVO1OAA-ABA serial (personal information) Serice ID #010-515 HP Support Assistant Version #4.1.11.3

  It runs Windows 7 Home Premium (64-bit)

  Can you help me

  I tried your solution and it did not work and I have windows 7.

  I tried to uninstall it with microsoft to difficulty and it did not work

• my hp support assistant can not work and ask to restart windows each time I start my windows

  1. product name and number:

  HP Pavilion dv6-6093ex

  2. the installed operating system:

  Windows 7 64 bit

  3. changes made to my system before the problem occurred:

  HP Support Assistant has been updated and ask for a reboot needed, then I rebooted my windows.

  4. the title of the topic:

  HP Support Assistant does not and asking me to restart my windows every time I start my windows and I do restart, but HP Support Assistant keep asking to restart again and again.

  I hope to help me, thank you

   

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP ENVY 15 j-001er: HP Support Assistant does not install drivers

  Hello

  My HP Support Assistant is not install drivers after they download from the Internet. What kind of software could block the installation? And how to manually install the drivers?

  Johannes_Russeu

  Welcome to the Community Forum of HP.

  You can easily set the HPSA to warn you of updates and then use your computer Support pages to download updates to install.

  HP ENVY 15-j001er notebook PC

  Each driver / software package includes an instruction Decription page and installation.

  ========================================================

  Do not forget:

  It is the opinion of the Expert that you shouldn't depend on HP Support AWizard when it comes to BIOS updates.

  According to other factors in the system at the time when the HPSA trying to hit your system with an update of this type; the results could be... other than expected.

  You can set 'Notification' HPSA to prevent it from trying to update your BIOS.

  DON'T update the BIOS when you see an update in the Web page of your computer AND this update can be used to provide a fix for a problem that you have discovered in your system.  In other words: If your computer is happy, do not update the BIOS just because you think it would be a good thing to do.

  If you decide to update your BIOS

  • Make sure that ALL backups are up-to-date and complete - this means that everything you need to restore the system in case something goes wrong.
  • Understand that even when you do everything exactly right, you can end up with a bricked computer, that is an expensive paper weight.
  • Make sure you have at least your critical data on some form of external backup.
  • Unplug the USB drives and other useless material.  Keyboard and mouse can stay connected.
  • Always run power cable to update the BIOS, never on the laptop battery
  • Touch the system during the update is underway
  • Optional: Leave wireless ONbutton. You could turn off the router to ensure that there is no interruption.

  Updated the BIOS

  And, if you get in trouble despite the best intentions:

  Restore the BIOS

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP support assistant, could not be installed error"1603 Fatal error during installation".

  Original title: HP support assistant failed to install

  After the update for hp support assistant failed I uninstalled, downloaded the update & tried to reinstall. It fails to install... network error 1316.A reading from the file c:\windows\installer\hp support assistant.msi. Setup restores the action with error - 1603 Fatal error during installation, see msi.chm or msdn for more information. Help!

  Hello
  Is that the question is specific to HP support assistant?
  Method 1: Run the following fix - it:

  Solve problems with programs that cannot be installed or uninstalled:

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall/
  Method 2: Verify that the Windows Installer service is set to automatic, to do this, follow these steps:
  a. Click Start, type services.msc in the search box and press ENTER.
  If you are prompted for an administrator password or for confirmation, type the password, or click on continue.
  b. in the list of Services, double-click Windows Installer.
  (c) in the properties of Windows Installer dialog box, click Automatic in the startup type list.
  d. click on start, click on apply and then click OK.
  e. start the installation of the software.
  Method 3: Unregister and register the Windows Setup program again
  See the following steps:
  a. Click Start, type cmd in the dialog box, then right-click on command prompt and click Run as administrator
  b. in the command prompt, type the following command:
  "MSIEXEC /Unregister." without the quotes and then click OK.
  Note: Even if you do it right, it may seem that nothing happens, or you can briefly see an hourglass.
  "MSIEXEC/REGSERVER" without the quotes and then click OK. After you run this command, the operation is complete.
  c. try to install the program and check if the problem persists.

• HP support assistant does not not because of an error.

  Original title: HP support assistant

  I was downloading updates for windows 8 and I got a message that says that my HP support assistant was not working as there had been a mistake and that windows would be try to fix that it happened not at what I'm doing now?

  Hello

  HP Support Assistant is a software of HP.

  Are you still under warranty?

  "HP Support Assistant.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  'Install the latest HP Support Assistant for maximum support automated'

  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02028499&cc=us&destPage=document&lc=en&tmp_docname=c02028499".

  If the above doesn't help you, you must contact either HP support

  http://WWW8.HP.com/us/en/support.html

  Or ask in the Forums of HP's Support.

  http://h30434.www3.HP.com/PSG/

  See you soon.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• LaserJet Pro 1606dn: HP Support Assistant does not recognize my Pro Laserjet 1606

  My printer has a problem.

  It is connected via an Ethernet cable and a router for three computers.  He works very well until yesterday when it ceased to print jobs sent to it, but no error message showed on the computer that sent it, and the document showed that the impression in the queue.  I deleted the jobs and tried to print a Test Page from the control panel.   The printer then crossed the entire stack of paper in the tray for printing a single line of gibberish at the bottom of each page!

  Then, a message appeared when I selected the printer icon in Control Panel that he needed attention, but gave no indication of the problem.

  I downloaded and reinstalled the latest version of the driver and also the HP "Support Assistant" software.  However, the help Wizard can not find the device cannot start if even a diagnosis.  However, if I remove the device and then reinstall Windows recognizes it, although this problem did not correct the issue.

  Where should I go from here?

  Hello @ChrisTee,

  It is a great place to get help! I read your post and see that the printer keeps printing gibberish. I want to help you solve this problem.

  Clear the record of spool and restart the print spooler.

  Clear printer spooler files and select the Spooler Service.
  In desktop mode, press the Windows key and R at the same time, to show the command line run.
  1 type "Services.msc" (without the quotes).
  2. double-click on "Printer Spooler" in the Services list.
  3. click on stop, and then click OK.
  4. navigate to '% WINDIR%\system32\spool\printers', right-click on the document and left click to delete the job.
  5 run "Services.msc" (without the quotes).
  6 double click on "Printer Spooler" in the Services list.
  7. click on start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

  Disable bidirectional Support on each computer to see if that helps.

  Devices and printers, click with the right button on the printer and click on printer properties.

  Click the Ports tab.

  Bidirectional support uncheck activate.

  Click on apply and OK.

  I submitted this document to a few steps to try, to see if it will solve the problem: solve strange, deformed or illogical text, printing incomplete, or lack of text or graphics.

  You can click on the "accept as a Solution" If the problem is resolved and the 'Thumbs Up' for my effort. Please hold me. Good luck!

• Want H8 PC: last version of hp support assistant will not work

  I used HP support assistant, version 7.7.34.34. I checked to see if there was a newer version and there was. I downloaded it. Everything seemed to go well in the installation, even if slowly. When everything was done, I clicked on the new icon and nothing happened. I restarted the computer and still once clicked on the icon for HP support and once again the program does not start. I went to the file in program files and clicked on the .exe file... same result. Then I uninstalled the new version and recharged the old version and it works perfectly.

  I am running windows 8.1 64 bit, HP Envy H8 PC.  I have another computer HP Envy in my office space, and it updated perfectly.

  Any ideas?

  uninstalled old version, systemroot, downloaded the new version...

  and it worked this time!

  not sure what was different, but thank you and it's good to have an updated version.

• HP Support Assistant will not download updates to date, or all the 'health check '.

  Recently, I noticed that my HP Support Assistant continued to inform me of new updates available. In addition, every time I try and do a manual check for updates through the app, the 'health check' will fail. I have a HP Envy 14, edition Audio Beats. The model number is XG981UA #ABC.

  In addition, I do not know if that changes anything but the most recent update, I downloaded was the most recent version of the ATI Catalyst Control Center (I need the drivers for Battlefield 3).

  Anyone know of a possible solution for the Support Assistant software?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K