HP Support Assistant required Action

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• HP Pavilion desktop computer: HP Support Assistant important action is needed

  I have a HP Pavillion, model # p7-1534 and product # h2N63AA. The monitor that I use is a HP W2371d and model # is HSTND-3521-A; product # is B3A19A. My question is that I have received an important action required tune. I opened tune and is not telling me what I need to do. What am I supposed to do? What measures does? I'll be happy to oblige when I know what I'm supposed to do. Thank you

  Gustybernie506, welcome to the forum.

  Normally, the part which requires attention will be an exclamation point or be shaded in red.

  I go to the update section and run it to see if there are updates available. That would most likely cause.  If this doesn't solve your problem, go to each section and do what he says to do.

  If all else fails, install the latest version of HPSA from this page:

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.VM0zN5i3PxA

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• support assistant saying 'important necessary action' with the Red exclaimation mark, but none found

  Hello.  I have a laptop G6 and when I turn it on I get a red exclaimation mark on the icon support assistant and when a hover above him with cursor, it says 'important necessary action. "  When I go in, there no update or advice or something that I see for me to do.  Even if I restart of/off voltage, the Red rest mark.  any help would be appreciated as this is my OCD in!  See you soon.

  Hello gtx007

  Thank you for having responded with the necessary information. I would like you to uninstall, and then reinstall the HP Support Assistant software by following the steps I have described below:

  Step 1. Open programs and features by clicking on the button start

  Step 2. Click on Control Panel

  Step 3. Click on programs

  Step 4. Click on programs and features
  Step 5. Select HP Support Assistant

  Step 6. Click on uninstall

  Step 7. Restart your computer

  Step 8. Download and install the latest version of HP Support Assistant

  This should solve your problem and allow the HP Support Assistant to function correctly on your system. I want to thank you for posting your question here on the HP Forums. Have a great weekend!

• HP Support Assistant will not be installed. System does not meet the minimum requirements.

  I installed my system from Vista to Windows 7 Premium. I have a HP Pavilion Elite m9177c PC. After that I have the latest version of the HP Support Assistant download and run it. It stops at half way through and comes up with a message "your system does not meet the minimum requirements. Does anyone know what are the minimum requirements? If this is not the case, is there a version that will run on my system and also with the Windows 7 Premium?

  I am happy that it worked.

  It is an older version.

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Cannot use, uninstall or reinstall HP Support Assistant

  I had a crash of hard disk and reinstalled from a backup, but the restoration was not complete. Things work pretty well, but not 100%. The key is that my HP Support Assistant PC health does not work and I can't uninstall or reinstall. They are not in the list of installed programs. I get the message that there is already a version of the wizard for help on my drive, whether the download don't reinstall or update.

  I have a HP Pavilion (all-in-One) MS-225 with Win7 Home Premium, 64-bit. It's a year and a half, is no longer under warranty. Is there a way out of this dilemma? Thank you!

  Frank

  UPDATE: I just got the update to run, but it gave me this error message:

  "HP Support Assistant Application Update / your system does not satisfy the minimum requirements for this patch." / However was cancelled. (1602).

  

  Arniceous,

  Thank you for your response and suggestions.

  After a lot of trial and error, I finally got it works as follows: first of all, I downloaded and installed the latest update for HP Update. Then I renamed the folder HP Support Assistant (didn't do any deletion again) by adding ".old" to it and retries, download and install the latest update for the wizard. This time, he worked and installed!

  So at this stage my PC is OK again and back to where it was before the crash of hard/restore disk. All HP now works as it should.

  I hope this can help you and others in the effort to repair that do not have HP help or a fix for.

  Frank D

• Pavilion A7F22AV: HP Support Assistant problem

  I download the latest version of HP Support Assistant. This is the version 8.1.52.1. For unknown reasons, a yellow exclamation point is on the question mark icon blue HP Support Assistant updates the day I planned the HP and messages. I know from experience after which means I have to open HP Support Assistant and decide on something. I watch the action log and messages and there is nothing to comment on, and I see no update has been done.   The only way I can get rid of exclamation point on the icon question mark HP Support Assistant is to RESTART my computer. What is causing the exclamation on the HP Support Assistant icon?

  Drumman2, welcome to the forum.

  If you have enabled for Messages and updates and there is nothing available, I suggest you uninstall HPSA and install the version appropriate for your computer from here.  It is possible that a problem has occurred when you installed it.  I've seen this kind of problem before.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP15-ac103na: HP Support Assistant on the new laptop

  Hello

  I have a new notebook HP15 running WIndows 10, so I'm new to all this.

  The HP Support Assistant icon appeared in the taskbar with a double exclamation point on it.  When I move the mouse over it, it says "Significant action", but when I click it, there is nothing I can do.  HP Support Assistant window is disabled by a screen of welcome in front of her, and the next in the Welcome screen button is also disabled.  So I can choose my preferences to update etc, but I can't turn them on or go beyond the Welcome screen.

  Is it me, or is there something wrong?

  peterw29

  Let me welcome you on the HP forums!
  
  I read your post about the problem of HP Support Assistant and wanted to help.

  You can try to download the latest version of this page and see if it works: HP Support Assistant. HP® Official Site

  But if that doesn't fix it, why not just let HP repair at our expense!
  
  You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• Need help with the Support Assistant for TouchSmart 310

  I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

  I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

  I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

  I have HP TouchSmart 310-1125f. Windows 7 64-bit.

  Hello

  It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

  First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

  HP Support Assistant.

  One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

  Did the full install now and if so, HPSA does work properly?

  Kind regards

  DP - K

• HP Support Assistant v7.7.34.34 problem

  I've recently updated the HP Support Assistant software on my HP ENVY 700-230qe PC (Windows 8.1) of the 7.4.45.4 version to the new version of 7.7.34.34 (such as published on the site of downloads of software and driver for my machine). To enable the removal of the previous version, I was forced to use the 'Repair' tool (which should not be necessary under normal circumstances). After you have installed the latest version, I discovered that some features of the program no longer work correctly. When you try to use some tools to Support Assistant (i.e., my computer > Diagnostics & resources), I get the error message "Page not found" :

  "The page of the link is not available at this time. Please go to HP Support Assistant,

  Keep and then click the Refresh button. If you continue to see this message, please

  Click on the feedback button and provide feedback. »

  I do not understand the error message above. My suspicion is that the 7.7.34.34 update version is buggy - or maybe the remains of the old 7.4.45.4 version are still in place (HPSA reports that both versions are always installed, although the control panel lists only the latest version). In addition, I met the same question with another PC HP Windows 8.1 in my household. Uninstallation of 7.7.34.34 (again requiring the "Fix it" MS tool) & then put it back does not solve the problem either. Any suggestions for a solution?

  Uninstalling HP Support Assistant is not just using the uninstall tool in Control Panel.  This Youtube video shows all the steps, do not blink because it is fast.

  https://www.YouTube.com/watch?v=4Y29GKRLQl4

  If the previous version was working for your taste, handed it to if you are comfortable with it.  However also check this thread and the problems associated with it:

  http://h30434.www3.HP.com/T5/desktop-operating-systems-software-recovery/help-with-Windows-Support-Assistant-for-Windows-8-1/TD-p/4679542

• HP Photosmart 5520: Delete a message HP Support Assistant

  The symbol of HP Support Assistant in the bar shows constantly spots a yellow triangle with an exclamation point and the tool tip meesage said "action recommended necessary."   Opening of the support Wizard displays the message:

  ' Printers HP - cartridges work with my HP printer?

  I have read the message and clicked on the icon to delete, but the message and the yellow triangle remain stubbornly.  Please tell us how to remove this message once and for all of the support Assistant.   The printer works great!

  Thank you very much

  Dave

  @Dave_V

  @WAWood may be right about the said message tenacious; She might want to stick around, at least for now.

  For other reasons entirely my own installation of HPSA "plugged my trip" with different messages that tend to recur or be replaced by another useful tip.

  It is of my workaround:

  Open HPSA > settings >

  Under Select how you want to receive updates from HP >

  Select check for updates, but let me choose updates to download and install

  Under Select how you want to be informed >

  UNCHECK all the options of notification

  Save

  NOTE:

  • ' Check for updates ' causes the HPSA to indicate when updates are available. the program will not attempt to download updates without your approval
  • Uncheck "all notification options" causes the HPSA down the taskbar

  Windows key > search the list of applications, search and click on HP help and Support >

  Right-click on HP Support Assistant > pine to start

  NOTE:

  • Pine to causes to start the HPSA program becomes available on your start screen
  • To access the HPSA: Windows key > click on HPSA

  Pouf!  No more triangles, constant messages or updates unexpected.

  Reminder:

  • Never, never let the HPSA update your BIOS
  • BIOS updates should be performed only when necessary
  • BIOS updates must be done manually

  Reference:

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  Fixed / responded? Click this post accept as Solution to help others find answers.

• Pavilion 22: updated hp Support Assistant & messages

  my updates from hp Support assistant & messages no longer work

  What can I do to get it to new normal work

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5. preparation action x list

  the x are not good

  Oke works normal

  the x must change in oke

  I downloaded the new Assistant to suport of hp on hp site

  It works better, but I've always had some problems

  Assistant to suport HP > updating and optimization > hp updates > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  Assistant to suport HP > updating and optimization > messages hp > check now

  1. connect with hp servers oke

  2. definition of the message and download updates x

  3. busy with configuration data collection x

  4. system analyze                                                                         x

  5 action list preparation oke

  then I tried some things and I all put off norton anti virus

  then I check again and everything works oke

• Re: HP Support Assistant is grayed out

  I have exactly the same problem.  'Next' to start Support Wizard screen is dimmed.  I can't get past the splash screen.
  
  I don't have any software protection antivirus installed on my computer, wait for the usual Windows Defender, which sure is not running in "hard core protection" mode because I hate being prevented from making changes to my computer without beeps and popups and warnings!

  I "ve uninstalled Assistant support.  If there was no reason for me to have it on my HP, you tell me how to get past the splash screen before that I have to install again.

  Hi @RinaB ,

  Thank you for visiting the Forums HP's Support and welcome. I studied the issues with the HP Support Assistant and who need the GET in front of the start screen. You must fill in the necessary selections for her to continue to the next screen.
  
  Here is a link to the HP Support Assistant, if you need it.  The app helps with the software and drivers on your system at the time of purchase. You can install it if you want. Windows updates will help with all the drivers that are required for the update.

  Hope this helps you.

  Thank you.

• HP Support Assistant hangs and then crashes... reinstall does not

  Hoping someone can help me find the support Wizard, v7.0.39.15 is not installed.

  I have a HP ENVY 7200 dv6t Select Edition running Windows 8 64 bits; bought 1/2013

  Wizard support in the status bar indicates there are updates but if I run the wizard of support:

  • It brings together information
  • Scan your system
  • then always crashes (> 1 hr) on the preparation of the list of actions possibly Windows pops up saying the application responds more... and it stops.

  I tried:

  1. Uninstall from the control panel, download the latest version and reinstall (v7.0.39.15)... same result.
  2. Uninstall via Windows MrFixit for 64-bit systems, reinstalling... same result.
  3. Contact HP Chat... they repeat #1.., same result then tried to disable all unnecessary services... same result.
  4. Ultimately on the cat people asked me to do a restore system... at which point I refused given that all other software on my machine works well... I don't want to nuke my entire machine to fix the support Wizard.

  I guess that there are others in a similar situation... ironic that the software that is supposed to help me seems irreparable

  Anyone else have similar problems?

  Hey everyone following this thread I found a fix that has my back work support Assistant!

  Unfortunately, no help from HP, no fixed but less.

  To fix it, I changed the properties to launch Windows 7 compatibility mode and checked the run with administrator permissions. Don't know who did it, don't care really... my HP support assistant is back from work

  Here is a screenshot of properties that worked for me

  I hope this helps someone else... I got way more that I gave.