HP Support Assistant send me inaccurate information

Similar Questions

• HP ProDesk 600 G1 SFF: HP ProDesk 600 G1 SFF: HP Support Assistant is not able to download updates

  Hello

  We have two identical computers HP SFF ProDesk 600 G1 running Windows 10 (64-bit) with the latest Windows updates installed. On two of them today, I installed the HP Support Assistant. The version information of the help Wizard says:

  HP Support Assistant: 8.3.27.17

  Framework: 12.5.26.37

  Configuration files: 8.0.6294.2155

  Contact information: 37386108

  All updates to the support Assistant software have been installed on both machines.

  Everything on one of the computers in Office Support Assistant works very well and can download and install the updates that are available on the other machine, the update process stops before downloading updates with the following screen:

  

  Several rounds of uninstall/reinstall (with reboots after each step) did not help to remedy this problem.

  Any advice would be greatly appreciated.

  Best regards, Hans-Georg

  Hello

  by an another uninstalling the adapter Assistant and framework support (with deletion of all stored data) and resettlement after the problem could be solved.
  Best regards, Hans-Georg

• HP Pavilion 500 - 205 T DT: HP Support Assistant does not work in Windows 10

  I have recently upgraded to Windows 7 Professional (which came with my HP Pavilion) to 10 (64-bit) of the window.   I have problems with HP Support Assistant - tells me that the .msi file is missing.  I tried to uninstall, reinstall, and he always tells me that the .msi file is missing and I get error 1639, error 1714 and error 1603.  I TRIED all the articles and tips and nothing works.  Please help and send me the patch or the link for the fix to [personal information deleted].

  Try using revo uninstaller or geek uninstall to uninstall the previous version first.

  Then, try again to install the new version of HP Support Assistant from the link I posted.

• Slimline Office 260-a020: Win7 on a Win10 computer: warranty and HP Support Assistant

  About ready to take my new machine to & Geek Squad to pay $100 to the level of Win10 to Win7 (got new drive Home Premium & key, also downloaded 7 and make an ISO image in the hope of saving hours install all updates when I thought I was going to do it myself and try).  Two questions:

  This isn't a return to upgrade Win10, this is a native Windows 10 machine. Is this likely to void my warranty?

  And I'll always be able to use HP Support Assistant, or he's going to focus on my system and say

  "OMG, this crazy needs new drivers" and then send me Windows 10 drivers thinks that his place on this machine?

  Hello:

  It is a peer to peer forum, so we can only give you our unqualified opinion about warranty information.

  It used to be written information online on warranty information.  I can't find anything relevant to your question more.

  From what I read in the past, you will cancel the software warranty as you install an operating system not supported.

  This means that if you have a problem with Windows or the programs installed on the PC, HP will be asked to reinstall W10 before moving on to troubleshoot the PC under warranty.

  Install W7 should not void the warranty of equipment.

  I do not use the HPSA myself, but it does not scan your PC and recommends W10 drivers.

  The safe thing to do would be to have it notify you of updates but not automatically install the.

  Do not leave it on autopilot (automatically download and install updates).

• VMware vCenter Support Assistant for registration.

  Hello

  How can I make sure that I am registered to support assistance so that I can receive emails from technical suport VMware.

  BR

  Ahmed Salah

  Hello Ahmed,.
  I don't know what you mean by "support assistance. Assume that you are referring to vCenter Assistant support.

  To receive by e-mail monthly reports, you must do 2 things (as long as you have vCenter Assistant support installed and configured):

  1. Enable proactive Support
  2. Subscribe to send monthly reports.
     1. In a Web browser, log vCenter Unit Assistant support.
     2. On the details tab, enter your email address and click Save.

  For more information, see:

  Description of the product

  Product download page

  Product documentation page

  Best regards

  Iskra Boteva

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Computer format Microtour HP Pro 3010: Hp Support Assistant and LAN with Proxy authentication

  Dear friends,

  I would only know if and how I can 'use' Hp Support Assistant in my office desktop pc, because my desktop pc itself works in the breast of a LAN with proxy authentication.

  Thank you, Paolo ([Personal Information Removed)

  Hello

  Welcome to the HP Support forum!

  Yes, you can use it as long as the desktop PC is HP branded.

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• OfficeJet 6700: HP Support Assistant messages will not delete

  On my taskbar, the HP Support Assistant icon has a yellow triangle.  When I open the Help Assistant, I see three messages.

  A message is on one out of question paper and paper for my printer power supply problem, the second is on HP printers cannot send or receive faxes, and the third is close to the fax failures.  All messages have been read, and then I click on the trash can icon to delete the message.  I get a message indicating that I have no messages, but does not have the yellow triangle.  I close the wizard for help, and the yellow triangle still does not go away.  Next time I open the wizard using the same three messages are there again.  How can I get rid of these messages other than the wizard for help uninstalling?

  I don't feel the problems mentioned in the messages.  I sent a fax this afternoon without any problems.

  Gary

  Hi Gary,.

  Did you follow the following steps?

  http://support.HP.com/us-en/document/c03467905#AbT4

  You see the symbol X as described? (as you have description seems different from that described by the article)

  You have the latest version of HP Support Assistant installed?

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.V6wFZa0ht_l

• Want 700: support assistant unknown error

  I need to contact technical support about a problem starting, I'll have a new 700 enviously.  With the help of Support Assistant, I fill out the form to contact technical support by filling out my contact information and description of the problem, but when I submit it, a popup indicates that an unknown error has occurred.  Y at - it another way to get technical support by phone or email?

  None of the links I've tried (tens, it seems) connects me on phone or chat or direct email to technical support.

  Technical support for the country where you're:

  http://www.800-numbers.NET/HP/

• HP Support Assistant is unable to install the drivers wireless wireless device not recognized at startup

  Name and product number:

  HP Envy Sleekbook4 PC / / C2K72UA #ABA

  Intel Centrinto Wireless-N 2230

  Microsoft Kernel Debug network adapter

  Realtek PCIe GBE Family Controller

  USB - IF xHCI USB Host controller (Intel WiUSB)

  Inter 7 series / C216 Chipset Family USB Enhanced Host Controller - 1E26 (there is a similar device that works but ends with 1E2D)

  System Operalting:

  Latest Windows 8

  No error message.

  Changes:

  Uninstalled some things via the control panel (I don't know where I can find a newspaper which has been uninstalled)

  Attempt to system restore and it failed.

  My diagnosis:

  First of all, some info on why the devices do not work.

  The USB controller claims there are insufficient system resources to complete the API. However, I am only using about 20% of my memory and my hard drive. If I deactivate and reactivate the device through Device Manager it starts working until the computer passes in mode 'sleep' or reboots.

  The Realtek PCIe controller and Intel Centrino Wireless adapter simply read {operation failed}. If I disable and re-enable these devices via Device Manager they begin to work until the computer mode "sleep" or reboots.

  The Microsoft Kernel Debug network adapter "is not present, is not working properly or is not all its drivers installed."

  Intel WiUSB - windows cannot load the drivers for this device (code 31).

  The HP support assistant tries to download and install "Wireless for windows drivers 8. The download succeeds, but the installation fails.

  At startup, windows thinks that there are no network adapters (other than bluetooth). After the reboot of the devices from the Device Manager, they appear in the section of the network adapters.

  Thank you in advance for reading this and any help you may be able to offer,

  Tim

  I see. Unfortunately, the failure of the short DST means that the hard drive needs to be replaced. The computer is still under warranty?

  If so, you can contact HP Technical Support and ask them to send you a replacement. This replacement will come with recovery media. If you don't have an external CD drive, make sure you request a recovery rather than recovery disks USB. They should know that the model already, but, I would make sure. Once you have received the new hard disk, you will need to send the back of an old man in this same area, using the provided shipping label. The technician on the phone will give you the details on that.

  HP 1-800-474-6836 Technical Support

  If the computer is out of warranty, you can replace it with any HDD notebook 2.5 ". If you need help choosing a car, let me know