HP Support Assistant unable to fix a problem with the CD/DVD not detected

I have a G42-415DX laptop and I can not read cd/DVD, it was working fine 3 weeks ago and now nothing / I tried the support assistant and he could not solve the problem.  I got a message saying the driver must be reinstalled, how do I reinstall the driver?

Hello

If you do not get the chance to use another PC, I would definitely create the CD and the DVD bootable as it would give a clear indication if there is a hardware problem with the optical drive.

In the meantime, try following the procedure in the title of the subheading "Let me fix it myself" on the link below to remove upper and lower filters (if these registry keys exist) and see if that helps the issue.

http://support.Microsoft.com/kb/982116

If find you the following registry keys and delete them, restart the laptop before checking the disc.

Kind regards
 
DP - K

Tags: Notebooks

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