HP support is killing me

Please forgive me.  I'm at the end of my rope with HP email support.  We have proven that the printer print heads need to be replaced, but remote assistance representatives continue to ask us to print the pages - which, of course, does not print because the condition of the print heads will not print (in warranty).  We tested the issue with printheads on the other as a printer; with these printheads the printer in question performs very well.

Email support representatives continue to ignore this truth, preferring to provide instructions of diagnostic for different models and instructions a combination of keys that do not produce no results with our another example of the same model.

I'm tired of repeating myself.  Can someone here suggest to call or write to resolve what seems like a simple enough question?

Thanks for all the senses.

Thank you; I did it.  One hundred twenty - nine very patient minutes later (after the cat, appeal and redundant email chain), was told to expect a new set of printheads by warranty.

Cost: Estimated 270 minutes plus fees of $55 technician.

Advantage: $75-150 saved by seller relating to the guarantee agreement.

Gross yield: 4-$21 per hour, less than income and pleasure life lost by investing in this simple goal.

NET (loss): a specification resource.

Consultant technical, I am deeply experienced with the process of diagnosis, including levels of support and strategic initiatives focused on costs.

As a consumer, I'm concerned based on the strategy of support takes over the customer's satisfaction.

As a professional, I am baffled by the support that is so steeped in resistance to quick results.

As a Manager, I am saddened that some suppliers of so cripple their own support staff, per obvious lack of training, supervision and motivation.

I hope that this experience of support is also educational for others, as it has been for me.

Tags: HP Printers

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