HP Touchsmart 520 slow ticking then the pc freezes

HP Touchsmart 520

Sometimes I hear a slow ticking sound (sounds hard drive maybe?)-then my pc crashes. I called HP support 2 days ago - they checked my pc to remote-says I need to restore to factory setting. I have - got rid of everything. Today, it does the same thing again - any ideas?

Hello Meggie_Clark:
Go to this link http://support.hp.com/us-en/document/c01895819 this is how of diagnosis on your Computer. What a big difference even the diagnostic window is different. Rember you computer is still under warranty if something needs fixing support Direct HP will fix it. So contact them back with the results of computers. Fans are how ever your responsibility to clean them. It's just blow the dust from the vents. Other then that HP fixed. frrw

Tags: HP Desktops

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