HP TouchSmart 600: External Toshiba USB 3.0 drive not recognized on HP Touchsmart

I have a desktop HP Touchsmart 600, and I bought a 1 to Toshiba external USB 3.0 drive and when it plug to the USB port, it does not, even tried the other port and restarted, but does not yet recognize, I tried to reload the USB Chipset, but no cigar. I am able to use it on my Sony laptop. I would be grateful for any help or suggestion. Thank you people.

Hi @StevieB1,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the external drive not being seen. I'll be happy to help you.

Please, try the steps in Troubleshooting connections USB (Windows 7).

I hope this helps. Please keep me informed of the progress of things.

If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!

Thank you.

Tags: HP Desktops

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