HP w2408h monitor problems

I connected my old hp computer to my monitor to be updated and used the vga connection to do. When I tried the HDMI cable on my current machine he wouldn't get a HDMI signal. I plugged the current computer VGA connector and it worked fine, but if I disconnect the signal VGA screen becomes white. I went into the menu and it says that I don't have a HDMI signal. I connected the HDMI cable to my laptop and it works fine. I hope that I've explained this well enough. Basically, I don't get a HDMI signal even though it is set to HDMI on the menu and connected correctly. Thank you.

Hello again auntnenee,

Thanks for the quick response!

Based on the information you provided in your post, I recommend performing a hard reset on your monitor. To do this, please follow the steps below:

1. unplug all the connective cables to the monitor (VGA, HDMI, etc.).

2. unplug the power cord from the screen and the wall outlet.

3. press the button power for 30 seconds.

4. plug the power cord into the wall and then into the monitor.

5. plug the HDMI cable between your computer and your monitor.

If the problem persists, you can also perform a factory reset on the screen itself. This is possible by accessing the menu. One of the options in the menu should allow you to make a 'Factory Reset'.

Please re-post with the results of your troubleshooting, and I look forward to your response!

Concerning

Tags: HP Desktops

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