HP10 loses its

Our HP10 is around the age of 3 months and will be usually has no sound during playback of video clips in Facebook. On rare occasions, the sound will work. Today, I had a clip that had sound, but when I took it to show my wife, that the sound was missing.  The sound works fine with movies, music and videos, that I taped. We tried a reboot without success.

Model HP10

Operating system automatically updated and current as of today

Android version 4.4.2

Firmware version 1.0.1.2.us

Kernel in version 3.3.0

While I think it's under warranty, I really want to send it anywhere unless absolutely necessary.

Hello and welcome to the HP support community!

When I scan Facebook on my Android devices, the normal way videos are presented are only video with audio muted.  I actually have to click on the video with my finger to activate the audio.

Is that what you see?  If so, it's normal.

Because audio works fine with other applications, this can be an easy fix.

WyreNut

Tags: HP Tablets

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