HP15-ac631TU: black screen on startup free DOS

Hello there I just bought HP15-ac631TU Free Dos. The problem is that it is showing only black screen as soon as the power is on. Fan runs short time like 3-4 seconds and stop running, but the cover of the power supply is always on with only a black screen. I tried to installed windows 7 USB starting before the problem happened, but I just quit Setup at the very first step to choose the language and region as busy a little bit. Then later when I switched on the power to install windows, only the black screen appeared. Help me solve this problem. Thank you very much

Hi @SaiKhagGa,

Welcome to the HP forum!

This is a great site to find information, advice and suggestions.

I understand that you bought the HP 15-ac631TU and started to install Windows 7 from a USB, but quit to the language selection and the screen of the region, like you had something else to do. Later, when you power on the laptop you just had a blank black screen. First of all, I would like to make a reset hard or forced.  HP - notebook computers use the hard reset to solve software and hardware problems.  Now, try to boot from your Windows 7 USB and complete the installation of Windows.

Please let me know the results.

Once you have a solution that works for you, please choose "acceptable Solution" to alert other members and visitors of your success and I hope to help them as well.

To say thank you to help us please click "Thumbs Up icon" below.

Good luck!

Tags: Notebooks

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