HP15-g088ca: HP 15 laptop computer purchased less than 2 years ago. Broken hinge, display cases of separation. HP, please help.
My son uses his laptop computer HP15 home to his office, rarely transporting. He never gave it and a sweet user.
The left hinge seems to be broken / defective, and separates the window. For now, we are all leaving the screen open all the time, but it's a little awkward and the problem is certainly on a laptop less than 2 years old.
Looking at the forum, it looks like a common problem.
We are fans of HP in general, so I hope that this problem can be solved.
Help, please.
-Steve
Hooray!
HP solved the problem free of charge, including shipping in both directions and repair.
It took ten days in total, and we used the laptop without a problem for about 10 days more.
It seems that the hinges for laptop and the display case were entirely replaced, and no data has been lost.
My son is thrilled to have his laptop in return, and to my eyes, HP just went through.
I wouldn't hesitate to buy another HP product, although I confess in the hope that:
(1) HP manufacuring no longer uses defective parts
(2) HP treats everyone with this problem of hinge with the same care
Thank you and HP support HP!
-Steve
Tags: Notebooks
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