HP15-g088ca: HP 15 laptop computer purchased less than 2 years ago. Broken hinge, display cases of separation. HP, please help.

My son uses his laptop computer HP15 home to his office, rarely transporting.  He never gave it and a sweet user.

The left hinge seems to be broken / defective, and separates the window.  For now, we are all leaving the screen open all the time, but it's a little awkward and the problem is certainly on a laptop less than 2 years old.

Looking at the forum, it looks like a common problem.

We are fans of HP in general, so I hope that this problem can be solved.

Help, please.

-Steve

Hooray!

HP solved the problem free of charge, including shipping in both directions and repair.

It took ten days in total, and we used the laptop without a problem for about 10 days more.

It seems that the hinges for laptop and the display case were entirely replaced, and no data has been lost.

My son is thrilled to have his laptop in return, and to my eyes, HP just went through.

I wouldn't hesitate to buy another HP product, although I confess in the hope that:

(1) HP manufacuring no longer uses defective parts

(2) HP treats everyone with this problem of hinge with the same care

Thank you and HP support HP!

-Steve

Tags: Notebooks

Similar Questions

  • Error code 37. I have a model CM5688E gateway with Windows Vista Home Premium. My Optiarc DVD RW AD - 7203 has enough work. How to operate again give idea? The computer is less than 2 years.

    Error code 37. I have a model CM5688 E gateway with Windows Vista Home Premium.  My Optiarc DVD RW AD - 7203 has left a couple of weeks of work.  Anyone have an idea how I can get it working again?

    Hi Sunday47,

    There are many causes of Code 39 errors:

    ·         A required device driver is missing.

    ·         A required binary file is corrupted.

    ·         There is a problem with the file I/O process.

    ·         A driver that refers to an entry point in another binary file cannot load.

    I suggest you try the following steps:

    Step 1: Run the fixit available in the link below

     

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/314060

    If the problem persists,


    Step 2: Uninstall and reinstall the drivers.

     

    1. click on start and then click Control Panel.

    2. click on system and Maintenance, click System, and then click Device Manager.

    Note If Control Panel is in Classic view, double-click System and then click on Device Manager.

    3. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

    4. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.

    5. When you are prompted to confirm that you want to remove the device, click OK.

    6. restart the computer.

    After the computer restarts, the drivers will be installed automatically.

    Click here for more information.

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • using first pro cs5.5, when I opened the project opens as first cloud creative pro and asks me to renew my subscription which was canceled less than a year ago help needed please keith

    Why my project first pro cs5.5 opened as creative cloud when I do subscribe to creative cloud keith

    Thank you for your help no I don't have any apps cc on the computer, but what I did to restore to a previous date pre windows 10 and that seems to have solved the problem many thanks again keith

  • Why do I get "this copy of Windows is not genuine. Build 7601, Windows 7 "? Windows was preinstalled on my computer when I bought 7 years ago.

    Why do I get "this copy of Windows is not genuine. Build 7601, Windows 7 "? Windows was preinstalled on my computer when I bought 7 years ago. This message just started yesterday.

    The label on the bottom of my laptop is worn and unreadable. I prepare some restore disks when I bought it all first.

    Also, is it safe to use with this message? I am more sensitive to the virus and malware?

    When I ran the MGADia.exe, I received the following:

    Diagnostic report (1.9.0019.0):
    -----------------------------------------
    Given WGA-->
    Validation status: invalid license
    Validation code: 50

    Code of Validation caching: 0x0
    Windows product key: *-* - 73CQT - WMF7J-3Q6C9
    Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
    Windows product ID: 00359-OEM-8992687-00010
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {41B72C8D-9D6E-4B69-95F3-C47B98DFEC93} (3)
    Admin: Yes
    TestCab: 0x0
    WGA Version: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.150715 - 0600
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    WgaER data-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    WGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 100 authentic
    Microsoft Office Home and Student 2007-100 authentic
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {41B72C8D-9D6E-4B69-95F3-C47B98DFEC93}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-3Q6C900359-OEM-8992687-000102S-1-5-21-3695335249-1752219722-1893319484Hewlett-PackardSLIC-MPCHewlett-PackardF.1420090922000000.000000 + 000E3503D07018400F804090409Eastern Standard Time(GMT-05:00)03HPQOEMSLIC-MPC100100Microsoft Office home and Student 20071252F2E9A2A000F38wJr2hKpGU8wDb57KL876WZXKYT8 = 5591357-81602-924-68635 1

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 HomePremium edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2682009
    Installation ID: 002050161536719566617756842704942491320285130926883054
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 3Q6C9
    License status: Notification
    Notification reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trust time: 08/03/2016-20:20:50

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    Beyond: PASS
    Event timestamp: 1:6:2016 08:43
    WAT Activex: registered
    WAT administration service: registered

    --> HWID data
    Current Hash HWID: NAAAAAEAAgABAAIAAAABAAAABAABAAEA6GHuySp0Ejd6f1iV4sfgC34fsPa8wADj3utGyg ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: no, table invalid SLIC
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    HPQOEM APIC-SLIC-MPC
    HPQOEM FACP SLIC-MPC
    HPQOEM HPET SLIC-MPC
    START HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    ASF!            HPQOEM SLIC-MPC
    SLIC SLIC-MPC HPQOEM
    SSDT PmRef CpuPm

    Kay

    You must activate Windows 7 by using the product key on the COA sticker on the casing of the computer, or inside the battery compartment.

    Select Start, right-click computer, click Properties, select change product key (under Windows Activation) and enter the product key of 25 characters (from the COA sticker). Click Next to activate via the internet. Restart your computer.

    -Product key of letters and numbers-

    Do not confuse the letter B with the number 8, the letter Q and the letter O, and the letter G with the number 6.

    Not used the letters: A, E, I, O S U Z l. numbers and you not used: 0 1 to 5.

    The product source letters and figures: Stuart W J
    http://answers.Microsoft.com/en-us/profile/4b0846b4-711f-4347-A784-741660b06fb7#user-profile-tab-profile

  • Mr.Tra how can I download a version of win7 to operate on hyper-v of less than 10 years?

    I upgraded from win7 to win10.  I have an App and the printer that I use for my business that worked well with 7, but acknowledged not all printers within 10 years.  I'm trying to set up a virtual machine running 7, but I don't have the installation for 7 media.  Is there a way to lower the load has a version of win7 to operate on hyper-v of less than 10 years?

    [Original title: Mr.Tra]

    You will need to purchase an additional license.

    You will not be able to use your printer in Hyper-V, if its USB.

    What is the name of the printer and model?

    How to install and configure a printer in Windows 10

  • I bought Photoshop Elements less than a month ago (30 of August), and so I should the conditions required for a free update to 14 items. But I can't find out how to get. Bent

    I bought Photoshop Elements less than a month ago (30 of August), and so I should the conditions required for a free update to 14 items. But I can't find out how to get. Help, please. Bent

    Your purchase is saved in your Adobe account? If Yes, click on the link below.

    When you have all the required information, including the Adobe order number or proof of purchase, click on apply for upgrade, and then click contact us.

    l https://helpx.adobe.com/x-productkb/Policy-Pricing/Upgrade-Policy-Product-Announcement.htm

  • I bought an iphone 5 c less than 2 months ago, and even if I don't use a lot of storage, I still almost nothing GB, what it can be?

    I bought an iphone 5 c less than 2 months ago, and even if I don't use a lot of storage, I still almost nothing GB, what it can be?

    Apps, music, images, even the contacts you add etc - all of these things take a valuable storage capacity on your phone.

    Your backup device, delete it and then restore from the backup, maybe this will help free up space.

    Use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

  • Downloaded CC trial less than a week ago, now, it is said my 30 day free trial is over? PC

    Downloaded CC trial less than a week ago, now, it is said my 30 day free trial is over? I use a PC and the adobe Web site took me in circles. Please help, I'm a graphic design student and I have assignments due!

    As a student, finance is an important enough issue for me. At this point, I simply can't afford to buy the software.

    However, I solved the problem by calling Adobe directly; my trial has been restored.

  • SQL (Mysql) for the Recordset by including only the older records in less than 2 years

    Hey Folk,

    I'm trying to select records with the date field is less than 2 years after the date of today.

    Something like this:

    _______________________________________________

    SELECT *.

    Notes

    WHERE userid = '$userid' AND date > (NOW () - 2 years)

    _______________________________________________

    Anyone know how to write in sql to make it work?

    See you soon

    Dave

    Sorry, there should be no comma after INTERVAL.

  • I have owned items 12, less than a year, but recently, I went from a pc windows for macbook, surely, I don't have to pay full price to use?

    So I've owned less than 12 items a year and rarely used because of my bad computer but recently I switched to a macbook, I have to pay full price again if I want to put it and use it on my MAC?

    I used this online support chat and was told that I would have to pay full price again, which seems just ridiculous.

    Someone at - it experience with this?

    Thank you.

    If you purchased the boxed product, you'll have discs for Windows and Mac. If you purchased a download there is only Windows.

  • Can someone advise me on how I can get a copy of a purchase I made 4 years ago

    How can I get a copy of an invoice?

    I'm not sure that you can get an invoice as such, but try to store > view account > purchase history > chose a year > click jump.

    TT2

  • ininstall - how can I return after returning from my computer to how it was years ago.

    my computer was stopped when I logged so I ran to the verification of the diagnosis and everything was fine.  Then, I would get a message saying that windows\32 has been coruppted. then I reinstalled winows xp on my dell 1500. He is back to the way I had it years ago. everything is gone. How can I get that back?

    HI Margaret,.

    1. what type of installation are you running? 2 did you do a factory restore using the Dell recovery disk?

    If you did a factory restore or a clean installation of Windows XP, then all data and programs stored on the system are lost.

  • My computer is saying, 'you can be a victim of software counterfeiting ". Can someone please help me with this?

    My grandmother gave me her old computer a few months ago and now it says I could be victim software counterfeiting... Please help me to solve this

    Thank you

    For help, see Genuine Microsoft software web page.

  • Error Photoshop CC while opening jpeg files created less than 24 hours ago "could not complete your request because it is not the right kind of document.

    I am under photoshop cc and a sudden am this message cannot open jpg files. And so, I used photoshop to create less than 24 hours. Any suggestions?

    Thanks for sharing files.

    Looks very good load on my end.

    Suggest you to reinstall Camera Raw from this link and then check: https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

  • Windows XP - laptop computer purchase on eBay and o/s has no validation

    I'm helping a friend and now I need help.  The friend bought a laptop Compaq from eBay.

    Installation of a USB adapter in the computer wireless laptop and decided also do updates of Microsoft security and introduce an anti-virus because it was not one.  Updates went to the validation of the software, and it failed.  There is a product key of MS on the bottom that is easily readable.  The windows xp update product key failed.

    I then noticed that the key is for XP Home Edition.  The laptop had XP Pro installed.  I have a dusty copy of XP Home Edition (I'm only Win 7) a PC long gone.  Can I use it and the key on the bottom of the laptop?   My copy has a product key on the box.  Really looking forward to the re - install, but this is the case.

    Digital River has a copy of XP Home Edition I can get?

    The laptop does not even Vista specifications.

    Thanks for him and me.

    Darryl

    Do not wonder that he's been blocked - this is a Volume license key, and never was valid for the employees of the Organization of the holder of the licnese in any case.

    The installation of Office is also very likely to be non-genuine - it is a version which I believe was only sold under Volume License.

    You will need to reformat and reinstall, preferably with the manufacturer recovery media.

    If you can not hold a set of media, then the second best option is to reformat and then install using a disc OEM System Builder for XP Home and the wrench of the sticker

    [edit] It may be possible to reinstall using your media available - you won't lose anything by trying - you may need to use the product key update tool after installation to change the key to that on the sticker.

    [/ Edit]

Maybe you are looking for