HP27vc: Tech Support a severe disappointment - the HP monitor drivers

So, I bought this monitor at Staples last weekend. I installed and also the HP Support Assistant. When you're done, I then found that I was still operating under the generic "pnp monitor" driver Windows.

HP Support Assistant was no help at all - he could not recognize that I am using a HP monitor.

So I called HP Tech support today - as it turns out, it is offshore support. After finally convincing that I indeed had a HP device that was under warranty, I was connected with another offshore technician, who proceeded to 'teach me' there is no HP DRIVERS - all use generic drivers. At this point, I realized that I was being quite a lot of manure of cattle. When I asked why HP Support Assistant did not see the monitor on my system, he said that it was not supposed to see the monitor, only the pc mainframe. I told her that it was not very helpful and ended the call.

So I dug even more, and of course, I found HP27vc LCD Monitor driver, sp73128.exe. I installed this and now my monitor is running with the HP driver and not the generic.

I checked HP Support Assistant once again, who wondered if the correct driver has been installed now, he can now see the monitor, but alas, he still does not see it.

Is it worth keeping this HP Support Assistant installed? I mean, because he does not see the monitor, how can it be of any use to me?

Any comments or thoughts appreciated

ceetiger

Hello:

I guess you can get all kinds of divergent opinions about the usefulness of the software HP Support Assistant (HPSA).

It is one of the first programs I uninstall when I have a PC HP.

You have found, you can check the support page for your HP product for new drivers (or drivers in general).

One of the things that scares me is that some people have the software HPSA runs automatically, and it will download and install software updates without knowing the user.

This can be particularly dangerous if it downloads and installs an update of the BIOS for the PC, and work on the PC during this process. Not sure yet it is running, or casually reject all notifications that you are busy (I do this at the time), and if you close your PC for an update of the BIOS, you end up with a dead PC.

I read a few forum posts where that happened indeed a few people unhappy.

You can set the program to you not inform that, and then you choose when and which updates to install.

I just get rid of it... one more application running in background to slow down your PC.

Use the utilities to clean and optimize disk at least once a month to keep your PC works well.

Tags: HP Desktops

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Hello

Who called who?

@@@@@@@@@@@@@@@@@@@@@@

This information is for the unsolicited telephone calls from people claiming to be from Microsoft.

It's a scam.

We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

You are the only person who knows if you gave them remote access.

If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
Report phone scams
- Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.
In the United States, use the form of complaint to FTC Assistant.
In Canada, the Canadian Centre for fight against fraud can support.
In the United Kingdom, you can report the fraud as well as the unsolicited calls.

See you soon.

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That number is for the site below which is NOT official Microsoft or MSN Support.

VtechSquad
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-----------------------

MSN support

The customer service

MSN billing
1-800-672-4551

How to contact MSN customer service
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MSN - contact support
http://contacthelp.com/directory/Internet/Internet+service+providers/MSN?ListingID=126

MSN support
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-----------------------

Microsoft technical support

Call Service customer Microsoft direct-1-800-642-7676-heures 05:00 til time 9 PM PST (USA).

Contact Microsoft Customer Service
http://support.Microsoft.com/kb/295539

Microsoft support - contact us
http://support.Microsoft.com/contactus/?ws=support#TAB0

Microsoft - Microsoft Technical Support phone numbers
http://support.Microsoft.com/kb/319726/en-us

Microsoft - email us
http://support.Microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport

Options chat or telephone of the solution - top-right - Windows 7 Center
http://support.Microsoft.com/ph/14019#TAB0

Microsoft - product selection solutions centers
http://support.Microsoft.com/select/?target=hub

Solutions Microsoft Fixit Center
http://support.Microsoft.com/FixIt/

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

IS IT Live Limited Tech support Microsoft partner?

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Hello

Could not find anything to their topic. If they called him is certainly a SCAM even though
It could be the scam is still that she found through other means. They have a phone
number, so you can contact them? But even if there is a number which has not
assure that it is a legitimate business.

If it is a SCAM:

Report a scam to technical support
https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0

Avoid scams to phone for tech support
https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Scams by e-mail or web: how to protect yourself - understands what to do if you
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http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

How to recognize phishing e-mails, phone calls or links
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Its a total scam. Uninstall their software and then perform a restore of the system back
before you install. Change all your passwords sensitive on all sites-
electronic mail, Bank, credit cards and others. (Do not do this on the compromise
computer and it would be better to do it on the phone or in person.)

You can even restore your system to factory fresh to be sure
their software is not breach your security. (Ways to re - install Windows
Clean - remove everything on the disk, so back up all data before hand.)

================================================
================================================

In the United States, you can contact the local police to the FBI, Attorney general,
and consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft wouldn't you not solicited. Neither could they be it y
Errors on your computer. So those are the frauds or scams to get your
money or worse to steal your identity.

Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Phone scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National do not call registry for
https://www.DoNotCall.gov/

===============================================
===============================================

Follow these steps carefully:

If you need search malware here's my recommendations - this will be
allow you to perform a thorough check and removal without finishing with a load
spyware programs running resident who can cause many issues such as the
Malware and may be more difficult to detect the cause.

No one program cannot be used to detect and remove any malware. Added
which is often easy to detect malware is often accompanied by a much harder to
detect and remove the payload. So much better to be now too thorough than for
pay the price much later. Check with them to an extreme exaggeration and
Then, run the cleaning only when you are sure that the system is clean.

It can be made several times in Mode safe - F8 tap that you start however
You must also run the in the Windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
It - RUN AS ADMIN it will show infections in the report after you run - if
It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
He finds something or not does not mean that you should not check with another
methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and use the Scanners.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if
necessary you can download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer
against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
Despite all the security measures that you have taken (such as anti-virus software,
PARE - lights, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

-----------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

----------------------------------

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

I hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

HP27vc: Tech Support a severe disappointment - the HP monitor drivers

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