Hp650 pause at startup

My Hp 650 break at startup and then display the START page (without pressing the ESC key). Then, when I press Enter to continue as a guest it continue and return to the START page. Its only when I press the key Enter permanently before loading window. What can I do pls. The system is just 6 months. Its 64 bit win7

Hello René,.

I understand that your computer starts in the start menu.

Looks like the ESC key is stuck.

Try to remove the key and see if you can clean the area.

If you still experience the problem, here is a linkto a number to call HP and see what options they have to fix the unit.

I would like to know how everything goes.

Tags: Notebooks

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