HP6520: HP, software not found on my computer scan

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• OfficeJet Pro scan 8610: 8610 computer software not found

  Hi - I have a fairly new Officejet Pro 8610 and it uses a wireless network with a MacBook Pro. Wireless printing function works perfectly; and, as a first step, the it function analysis did too. Without apparent reason, has now ceased to work, and every time I try to activate using the HP app, I get an error message indicating that the required software/driver is not found on the computer. However, I re-downloaded and installed the driver full value several times on the site of HP (no effect). The computer always communicate perfectly with the printer, and I'm able to activate the scan through the Mac system preferences function.

  Any help gratefully received...

  Hey @pleigh20,

  Welcome to the HP forums!

  I see that you have problems with your Officejet Pro 8610 scanning your Mac 10.9. I can help you with that.

  Given that you have a problem scanning I want to make sure that the printer is plugged directly into a wall outlet and not a surge protector. Once this is done, we will do everything that follows.

  1. On your Mac, go to Applications.
  2. Open your Hewlett-Packard folder.
  3. Run Uninstall HP if it is present.
  4. Go to Applications and utilities.
  5. Open disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. It will take about ten minutes.
  8. Click on repair disk permissions. It will take about ten minutes.
  9. Restart your Mac.
  10. Go to your Apple icon and the software updates. Download the updates that are found.
  11. Download and run the HP Installer (if you need the link you can click here).
  12. Try scanning.

  I would like to know if it works for you. If it's not please let me know what happened and I will be able to help you further. Even if it solves all please let know clicking on accept as Solution below my post.

  I hope this helps and I hope you have a great weekend!

• Message "Activesync" not found on this computer when you install Fring

  "Activesync not found on this computer", these are the words that then come the fring software setup in this laptop.

  Hello Shailesh1009,

  Windows Vista has no Active Sync. Windows Mobile Device Center has replaced Microsoft ActiveSync in Windows Vista. All the features previously available in Microsoft ActiveSync are available in Windows Mobile Device Center, including the implementation of your partnership office and synchronization with the desktop computer. Read this article for more information:

  http://www.Microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx

  I see that Fring is a Mobile Application. You should try to put your Question to Fring shapes for a better answer for this question. Here is a link that you can follow to ask your question on the Fring Forums, I found:

  http://www.fring.com/forums/

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

• Code 19: Windows Mobile Device icon not found on my computer

  Original title: Windows Mobile Device icon not found on my computer

  Hello

  I donno why but I can't find the icon of my pocket pc (Hp Ipaq) on my computer, the device is connected (a USB icon on the task bar) but I can not navigate on the device in order to copy data for example, as there is no icon.

  Notice that I can install programs on it (which means that it is recognized by the system), the Sync Center says it has disconnected, mobile windows manager shows that it is too disconnected (sometimes showing Error), but the device itself is to show that it is connected.

  In the Device Manager there is something wrong with the PPC (yellow triangle), it reads: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "(that's french).

  Hi AlgeriaRocks,

  I suggest to uninstall the software completely and try to update the latest version of the HP iPAQ h1900 Pocket PC series.

  For more information see the link:

  Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

  a. Click Start and type in Device Manager in the start search and press ENTER.

  b. expand the device in Device Manager

  c. right-click on the device, and then click Properties

  d. click on the driver tab and click on uninstall the drivers and click OK.

  e. restart the computer and check.

  You see the support of HP at following link and try to update the latest version of the drivers.

  HP iPAQ h1900 Pocket PC series-download drivers and software

  For more information, you can also consult the following link:

  Error conditions (performance, beeps, etc.)

  Hope this information is useful.

• Error message: serial number you provided is valid, but no product qualifying was not found on this computer

  After deactivation of license on iMac and want to reinstall on a new MacBook Pro, I got this error message: serial number you provided is valid, but no product qualifying was not found on this computer

  In fact the steps provided by Kglad are accurate.

  Kappes please check software licenses which you have saved in your account at http://www.adobe.com/.  You can find more information on how to locate your serial numbers to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  You want to locate your serial number upgrade, but your serial number of the previous full version eligible as described by Kglad in the #1 message.

• Serial number you provided is valid, but a qualification was not found on this computer

  I want to install again the cs6 Adobe Production Premium that I have, but when I enter my password, it says ' serial number you provided is valid, but a qualification was not found on this computer. Another user has had this problem but it was resolved to privatly. How can I use my software?

  You try to install the upgrade from Production Premium CS6 version that requires a previous version of this production.

  Fortunately, you have the production premium CS5 full version also bought & registered.

  You must install this ir resrespective serial number because it is installed on this system or not.

  You can get the serial number in your account from www.adobe.com.

  Concerning

  Baudier

• Product not found on the computer code

  When you try to use Adobe Acrobat Pro XI for the first time, he asks me to enter the serial number.  When I do, it tells me that the serial number is valid, but a qualifying product code is not found on my computer.  I also noticed that my product (Adobe Acrobat Pro XI for Mac) is not on the drop-down list next to the serial number entry box.  What should do?

  If you did not already have a version of Acrobat and the software says it can not find a code of qualification I can only deduct that you purchased a version upgrade when you would have to purchase a full version.

  Because this code yiou speaks of maybe not what I guess it is, I suggest you contact Support Adobe directly through chat or by phone to solve your serial number or activation number.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I am suddenly unable to burn playlists to CD on my MacBook Air. Error message says "Disc burner or software not found" iTunes software is up to date: the current version is 12.4.1

  I am suddenly unable to burn playlists to CD on my MacBook Air. I burned a CD only 2 days ago.

  Error message says "Disc burner or software not found" iTunes software is up to date: the current version is 12.4.1

  Hi BVBigelow,

  I understand that you are not able to burn playlists in iTunes on your MacBook Air. Fortunately, we have an article (link below) which details a number of steps that can help to restore your ability to burn CDs of troubleshooting.

  12 iTunes for Mac: If you have trouble burning a disc

  Take care!

• The diagnostic image not found on your computer

  We had this HP computer for about 3 weeks and I tried to create a backup disk according to the instructions for "tune up your computer.  I get the same error message "the diagnostic image is not found on your computer.  Please contact HP support.  Our computer is HP x 2301-suggestions anyone?

  OK, I found the desktop HP Pavilion HPE h8 - 1250a.

  You must have HP Vision Hardware Diagnostic Tools installed on the computer when you bought it. With it, you can make the Diagnostics bootable cd.  Search for HP Vision diagnostic material in your programs on the start menu. Or you can type it into the search box of the start menu and it will appear if installed.

  If it is not installed or you think you may have removed it it can be re installed using the Recovery Manager.

  http://support.HP.com/US-en/document/c03132174=

• burner drive or software not found

  I can not burn on a disc because I get this error: burner or software not found.  I checked the driver and it says: a driver (service) for this device has been disabled.  Another driver can provide this functionality.  Troubleshooting and fix, he couldn't fix.  I could burn to i tunes so far.  Help!

  Try these tips to the title of this post.

• Serial number you provided is valid, but calling it a product was not found on this computer

  I try to install LR6.  I have a valid serial number, but during the install process, I get the following: serial number you provided is valid, but calling it a product was not found on this computer.

  Duh! It's because I'm trying to install it on this computer!  How should I proceed from here?  I have a HP Pavilion laptop with Windows 10.  I LR6 installed on my other computer, which is a desktop HP Pavilion on Windows 7, and now I want to install it on my Lap Top.  Can someone explain what is happening here and how to fix?

  you will need serial number of your previous version.  There is no work around.

  There may be ways to recover serial number depending on whether lr5 is currently installed on a computer (old) or you bought lr5 where saved from adobe.

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the ProX1 op

  I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the option ProX1.

  Hi Carl,

  It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

  See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  I installed from a version upgrade, but I'm recovering from disk crash so I don't have a previous version.

  I know there are way to recover/override as has already happened.

  The installation process is supposed to give you a place to enter your previous serial number if the previous version is not actually on the computer

  https://Accounts.adobe.com/ , then click on Plans & products above for your serial numbers