hp6700 not copy or scan

HP6700 used to print, copy and scan.  Now it only prints.  I run Win7 64 bit OS.  Printer using a wireless connection.

I've uninstalled and reinstalled the drivers, update the firmware and run HP Print and Scan doctor.  Still no luck.  Doctor scan gives message "scanning driver is unable to communicate with the product."  I disconnect and reconnect the printer, rebooting, no luck.

When I launch analysis console printer, I get the message on computer, "communication scanner cannot be established.  I tried to scan as a PDF and JPG... same result.  I tried to scan to USB... endless loop.

When I try to copy from the console, I don't receive any message.  Justs printer is located in the loop displaying "copy preparation.

WIA is started.  RPC is started.  Hardware detection kernel is started.  I ran the update... everything is up-to-date.

I tried scanning with firewall and McAfee firewall disabled... same result.

I'm out of ideas.

I assume by 'printer console' you mean that the control panel with the LCD screen on the printer? If the copy fails, it would mean that the problem is at the printer, has nothing to do with the computer, or the network or usb, because in a copy job, none of that is involved. The common element in the scanning and copying is the scanner, check so first to scan, when you start copying or scanning, see the lights come on and moving through the glass? If this isn't the case, the scanner is dead or a cable may be loose.

Tags: HP Printers

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