HP7500: printing problems

Windows 7


Wireless printing

Can print PC test page, but not Word document print.  I have this intermittent problem and sometimes after printing test page for the PC, the document will be printed.  Sometimes I have to run print and Scan doctor. This time has solved the problem.  Printing and scanning doctor said nothing wrong and print a test ok page. Still no Word document printing.

Hello @Eric4and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you are experiencing printing problems. I would like to help!

I would like to start by running the following two uninstall process:

The problems that the programs cannot be installed or uninstalled

Uninstalling the printer software

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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