HP7520: HP7520 - scan to email problel

Hi, I read a lot of emails about the scanning to email questions. I have the same problem as others. Scanning to email worked perfectly well for months. Now he returns constantly with the message "unable to connect to wireless services.
I tried all the suggestions to the HP site and entering codes 8888 and 8844 under my IP address etc etc.
Can someone please send me the email that seems to have solved one similar problem to others?
Thank you very much
AMB

Hello @AllyMcBeal ,

Welcome to the HP forum.

I understand that you are getting a server connection error when trying to scan to e-mail.

I want to help you with this.

I realize that you have already configured a manual DNS.

There are two things I want to make sure that you have done before resetting the printer.

1. turn off the printer.

Then unplug power to your router or a minute.

Wait a minute.

Reconnect the power on the router.

Turn on the printer.

When the blue light wireless on the printer stops flashing, try scanning to e-mail.

2. remove web services.

Tap the ePrint icon in the upper left corner of the screen.

go to settings, select Remove web services.

If you have customized the address printers ePrint, you will lose the address.

There is unfortunately no way to retrieve e-mail. He'll be gone for good.

After removing the web services, you will be sent to the main screen.

Press again the ePrint and enable web services.

When print information sheet, go to scanning to e-mail.

You will need to set it up again like you did the first time.

Also, if you are familiar with your router, check the following settings.

-Multicast must be enabled
-Hello activated * for Airprint
-Mac filtering should be disabled
-Also, make sure that your router has an update of the current firmware if
necessary

Ports to open are: * Eprint and Apps

(Inbound) UDP ports
80
443

(Outbound) TCP ports
5222
5223

Finally, I sent you the reset via private message. Please ensure that the above elements have been done or scrutiny before resetting the printer.  Please read this post from Bob_Headrick, regarding the reset of the printer.

Reset the printer: what you need to know

If you can't yet scan email I would call the Cloud service.

Please contact our Cloud Services at 855-785-2777.  If you do not live in the United States / Canada region, please click the link below to get help from your region number.  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Tags: HP Printers

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