HP8100 print job stuck in the queue

I have a print job stuck in the queue of my HP Officejet Pro 8100.  I tried to delete the file, but it's been blocked for a day and I can't print anything else, it seems as if the job locked up in the queue stops other jobs.

I did the following:

tried to delete the file-will not remove status said "deletion" for more than a day.

power cycle

connection direct USB printer

power cycle - unplug the power cable, the power button for 1 minute - leaving only machine for 30 minutes.

Nothing has worked so far.

Help, please.

Thank you

DITT

Hello

Try the following.

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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