HP8620: Error in the printer

I went to my HP8620 yesterday to find a printer error duisplayed on the screen.  He said "Please stop printer, then press.  All the lights were flashing.  I turned the printer, then on and the printer has been its start-up phase.  Almost immediately, the screen went black, then blue, and finally the printer error appeared again on a white background.

I repeated this procedure several times them turn off the printer and unplug.  I disconnected and then reconnected the USB connection to my PC.  Whenever the printer error again.  While the screen is momentarily blue there is a code B840E9E2 displayed number.

Sometimes my PC goes to Flash a message if the device connected to the USB port is not recognized.


Please try the steps below...

  1. While the printer turned on, unplug the power cord from the back of the printer.
  2. Unplug the USB cable from the back of the printer, as appropriate.
  3. Turn off the wireless router.
  4. Wait 30 seconds.
  5. Connect the power cord to the printer.
  6. Check if an error appears.
  7. When the printer is ready, make a copy. Check to see if the error is.
  8. Turn on the wireless router.
  9. Check to see if the error is.

Tags: HP Printers

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