HPDM 4.5 SP2 - unable to capture the image

I installed HPDM 4.5 w/SP2 and have hurt captures an image of Smart zero of a HP T410 (I have not tired yet other thin clients). I did not save my old settings because I wanted to start from scratch because I didn't keep any of the old images in any case.  A test of the ftp protocol and shared folder filing came back successfully by using the repository Editor.

Everything else seems to work very well as I am able to clone parameters and send a command to reboot successfully but when I try to capture and image, it fails with the following information.

2013-05-22 09:17:15 sent special to the device management gateway

2013-05-22 09:17:17 task has been retrieved by the Agent.

2013-05-22 09:17:20 capture image to the master repository.

2013-05-22 09:17:20 capture image to the master repository.

2013-05-22 09:17:20 the common task cannot run.

2013-05-22 09:17:20 the common task cannot run.

2013-05-22 09:17:20 the common task cannot run.

2013-05-22 09:17:20 the common task cannot run.

The agent update task also fails and the underside of the log information.

2013-05-22 09:43:16 reference card: master repository

2013-05-22 09:43:16 sent special to the device management gateway

2013-05-22 09:43:18 task has been retrieved by the Agent.

2013-05-22 09:43:22 copy files using the master repository repository.

2013-05-22 09:43:22 the common task cannot run.

2013-05-22 09:43:22 ErrorCode: 14031022, detail of error: could not download the file (s).

2013-05-22 09:43:22 the common task cannot run.

2013-05-22 09:43:22 ErrorCode: 14031022, detail of error: could not download the file (s).

2013-05-22 09:43:22 the common task cannot run.

2013-05-22 09:43:22 the common task cannot run.

I don't know there is a setting somewhere that I forgot, but not sure it is and was hoping someone could point me in the right direction.


Yes, the shared folder is mainly used for WES units.
Can you see something in the ftp log which leads to an error?
With FileZilla FTP Server, you can see in real time what is happening.
With IIS, etc., you will need to check the logs.

Tags: HP Desktops

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