HPEnvy 7640 HPScan 4.6.0 (36): HP Scan not saving docs after update OS El Capitan

Similar Questions

• ENVY 7640 printer all-in-one: problem software printer after updating to Windows 10

  After updating Windows 10, my HP ENVY 7640 all-in-one printing software does not open.  A dialog box appears asking if I want to install a new program.  How can I get the software of the printer to open?

  Once you upgrade your computer to Windows 10, you upgrade your printer for Windows 10?

  Go here...

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-7600-e-all-in-one-printer-series/6617267/model/6617268

  Download and install the drivers and full software.

• HPScan: Series of HP Deskjet 3520 printer not found >

  HPScan fails on 7 Windsows with the HP Deskjet 3520 series has not been found.

  I can scan to help start the analysis of the printer icon in devices and printers.  I can also scan from the browser to the printer (IP).

  I uninstalled and reinstalled the printer using HP Deskjet 3520 series.

  Some of the software is in Program Files, while the others are in Program Files (x 86).

  You have any suggestions on how to operate the HPScan?

  Hi @Barrry

  A few ideas come to mind. It seems that the question has something to do with the software. Let's first run the printer Installation Wizard because it could detect that something is missing and help to fill the gaps;

  Click here to download and run the HP printer install wizard for Windows

  If the problem persists, running the print and Scan doctor could help. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

• If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

• If you see a red X (), follow the onscreen instructions to fix the problem.

I can't wait to hear back on your part.

• HP ENVY 7640: all new HP ENVY 7640 gets msg "Printer busy" when you try to fax doc to computer

  All the functions of the printer I checked so far work very well: copy, fax directly from the printer receive fax, scan to computer, etc..  But I get msg "Printer busy" when you try to fax doc to computer.  My installation conforms to guide: distinctive ring (double ring), I phone DSL and voice on the same line, using same USB cord and USB installation as I did with my just-replaced Officejet 6500 a.  Line number two.  When I call the number assigned to fax from my phone it double rings and sends fax tone.  Why get 'Print occupied' msg?

  Thank you, for your advice Sanal.  It was good advice, but it was the same steps that I had performed several times over the last few days.  It was also the same steps as your colleagues made when they took my computer in 12 hours of chats on Sat, 10-1.

  After submitting an online support request, fill out an information form and obtain a case number that I got phone contact (888-747-8338) yesterday (Thursday 10-7) w/another of your colleagues (Dennison) and during a 2 hour session he did not recommend, without success, then uninstalled the 7640 WANT and also the old HP 6500 has software installation re-installed, always without success.  Finally, he decided to reset the printer, a procedure that is not in any documentation I have or which has been described in troubleshooting online that I could find on your website, but it is true, my research is not comprehensive, just a vast.  It was something I had to do it manually, with Dennison tell me over the phone how to proceed using the console printer poster and associated buttons.  I had the feeling that it was a last resort, and fortunately, he finally managed!  I can now fax documents from my computer!

  Sorry to not return you earlier, you may have resulted in the same solution over time, but it would have taken to always back and forth.  In any case, thank you for your response.

• HP Envy 7640: Receives the message "print status interface is not responding" after upgrade to windows 10

  After the upgrade to windows 10 I have to manually delete each message in the queue.  I can print one message and then I have to go into devices and printers and delete this message before I can print another.  I have a wireless internet connection.  I checked the print spooler and it is set to automatic.

  It is an addition to this post:

  Later, after downloading the latest version of the software and reinstall the printer, the problem has been corrected.

  Hi, uninstall the printer software and download the installation software for free using this linkHP.

• 7640 envy: how to remove users from scanning options

  When I try to scan to computer printers list several computers and faxes on our network on the screen as an option; How remove these to prevent the display of the list?

  Sorry not my knowledge.

• ENVY 7640 e: scan TO computer device

  Computer and printer connected wireless.  Prints and copies fine. Scan initiated computer very well.  The problem is during a scan of the e series WANT 7640.  It will scan pages 2 and after that, the analysis fails.  The network is fine.  The software is up to date; uninstalled and reinstalled.  The printer was unplugged for 3 minutes and restarted.  So far, no treatment of discussion online.  I need to be able to launch an analysis of two sources; the purpose of my purchase.  Thanks for any help.

  Hello

  Try to do a full restart of the cycle as follows and chck for the difference:

  1. Disconnect the power from your router for 10 seconds, plug back in and allow the router up to 3 minutes to start.
  2. Restart both the printer and then the Mac.

  Now try to scan from the printer and check for the difference.

  If it persists, you see the scan to the State of the computer as active and in the HP utility Greem?

• HP Envy 7640: HP Envy 7640 Scanner does not work.

  I got a new printer HP Envy 7640. Prints beautifully, but the scanner does not work. I can not make copies, I can't scan something and send it by e-mail or save it in my flash drive, and of course I can't print with my hp pc. I followed the instructions I found in the doctor but it does not work either. I followed the instructions I found on this forum and it does not work either. What can I do?

  I had to go back, because the scanner came broken from the factory. Then they gave me another printer and has so far been working well. Thank you.

• G505s not start after AMD Radeon HD 7640 G + R5 M200 double put graphic updated

  Hi, I have a Lenovo G505s currently running on 10 to win. This weekend, the computer received an automatic update (Windows update) for the AMD Radeon HD 7640 G + R5 M200 Dual Graphics. After this update, the computer does not, with the result a blue screen. I start safe mode, install a driver, and on the next reboot, the system starts. But then, to start the automatic update of windows install the new driver again and the computer stops and cannot be started. A hint anyone?

  Thanks in advance.

  Good day and welcome to the community.

  Sorry, you have any questions.
  In your case, you may need to disable the ability of Windows 10 update the drivers for hardware devices.

  If you want to explore this, see: http://winsupersite.com/windows-10/stop-automatic-driver-updates-windows-10

  The dialog box has changed a bit after update 1511 (10586), but the process of getting it remains the same, and updates the driver through WU Win10 are stuck for me. I've updated one of my Win10 machines for the update of the anniversary and it apears that things are maintained.

  I hope this helps.

  Kind regards.

• HP Envy 7640: scan

  Recently, I bought this printer. I use the HP all in one remote app on my iphone scan/print the docs. How can I get this app/icon for my office? I have a MacBookPro. I went into system preferences and came to a dead end. Most of all, I would like to be able to scan a document without having her around my phone.

  Please download the printer series HP e-all-in-one ENVY 7640 full feature software and drivers for the MacBook pro from the following link:

  http://FTP.HP.com/pub/softlib/software12/COL55968/MP-134725-2/HP-envy-7640-series_v12.39.0.dmg

• Want 7640: File pdf scanned with my new 7640 envy

  I installed the full driver package, but without the extension pdf is displayed.  I need to use pdf, tif or jpg etc..  Is this possible?

  HI @Sheril1,

  Welcome to the HP Forum!

  Thanks for joining the community of the HP Forum.  It is a great resource for information, advice and solutions that have helped others. Here is a link to first time here? Learn how Post and more as a guide if you have any concerns or questions about the process.

  I understand that you do not see an option to scan in pdf format, even if you have installed the full features software. You see only jpg and tif.  Here are two links that I think can help. HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 Printer Series - scanning to a computer, Email or device memory and HP - scanning the HP Scan (Windows) computer printers.

  Please let me know if this helped.

  To help visitors and members to find solutions that have helped others, please consider choosing "accepted Solution" " " on the post that solves your trouble. " This will give it more visibility and make it easier to find.  "Please consider clicking on the" ""Thumbs Up Icon " below to say thank you for you help.

• Help! Problem using HPSCAN.exe or the TWAIN for HP Laserjet Pro cm1415fnw driver using Windows 7

  I used the HP Laserjet Pro cm1415fnw for over a year without problem.  When I first bought the unit, I was using a Dell with Windows XP desktop computer and connected to the printer via the USB port.  I was able to print and scan from my computer, even in applications that use the driver scan TWAIN such as Word, Acrobat, etc.

  I've since upgraded to a HP slimline s5-1160 computer using Windows 7.  I installed the software my installation CD Laserjet is no problem.  The printer is connected to the computer by USB port.  I can continue to print without problem.  However, I am is no longer able to scan using the HP (HPscan.exe) software, or applications that use TWAIN scanning driver such as Word, Acrobat, etc.  When I try to do, it takes a lot of time before he asks me which scan TWAIN driver to select.  When I select the MFP from HP cm1410 series, the program hangs or returns to the State wherever it was before I tried to scan a picture in a document from the program.

  I can scan however successfully using the Wizard Windows Scan / Fax or if I choose "Devices and printers" in the Start Menu and select 'Start scan' in the menu after right-clicking on the HP printer icon.  However this option restricts my use of the scanner - I can't scan to PDF and I can scan several pages in an OCR application.  I have to analyze on a JPG or TIF or PNG.

  What to try to solve this problem, I did the following without success:

  1. Uninstall and reinstall the drivers and software complete (and using the most recent version on the HP site)
  2. Change ETIOU USB ports
  3. Run the HP scan diagnostic utility, which seems to show an error to the WIA, scanning stage and then recommend that I have uuninstall and reinstall the full software.  When I skip that and allow it to check for TWAIN scanning, it gives me a similar error, suggesting I use the latest version of the drivers (the driver that I use is v 3.0 dated 12/11/2009) so in this case the utility of diagnostic scanning HP provides NOT a fix for this problem other that uninstalling and reinstalling , which I did several times without success
  4. Contact HP support for the computer and the all-in-one (which as I understand it there's different support staff).  Staff of the printer claims it's a software problem and that the staff of the computer must be able to resolve the issue (something not having "launchpad" installed correctly.  When I communicate with the staff of the computer, they say it is a printer driver problem.  So I'm at a standstill
  5. I studied the HP support forums to see from this link - http://support.hp.com/us-en/document/c02661093 - if you can't scan from software HP you can use programs that rely on WIA (Windows Fax and Scan) drivers that I already know I can do it, but implies that HP doesn't have a solution to find out how to scan using their own software!

  My gut tells me that he is one of those problems that many others perhaps, but for which there is no viable solution.  It is possible that during the uninstall and reinstall the software, remains can stay behind that prevent the proper functioning of the drivers, but without knowing how to "clean up" specifically those remains before you reinstall the software, I am at a loss.  Oh and by the way, I also tried using CCleaner and Norton Registry Cleaner to try to clean up these remains, but that effort did not help.

  My question is basically this... or does anyone know of a fix for this problem should I resign myself to use the Wizard Windows Fax and Scan to scan documents and pictures, and forget about using TWAIN programs like HP seems to suggest?  I think that because I use a HP printer/scanner and a HP with Windows 7 computer, this problem should NOT be a problem!

  Hi Radiopeople,

  Follow the steps below to check the WIA Service:

  1. type services.msc in run or search and files program

  2. scroll the page up to the WIA Windows Image Acquisition

  3. make sure that the service is running. Click on stop and then restart to ensure

  4 restart the computer

   

  Restart the services of dependencies:

  1. Click Start, in the search box type 'service ' without quotes.

  2. scroll down until you see Windows Image Acquisition (WIA).

  3. double click on it and go to the Dependencies tab.

  4-2 services must be listed.

  5. close this window and look for the remote procedure call (RPC).

  6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.

  7. go to hardware detection kernel and Double click.

  8. set the Startup Type to manual and click on apply.

  9. you should be able to start the service by pressing Start.

  10 now, you are done and the Twain Manager must work and gives you is not a mistake.

  Check the dependencies or sous-dependances:

  Right-click WIA (Windows Image Acquisition) by selecting the first Properties , and then click the dependencies tab. It should list: remote procedure call and Detection of Harward Shell

  Under the CPP, it will then list DCOM Service Process Launcher point final RPC Mapper date back to the start all the items listed as dependencies or dependencies under WIA void list main services.msc and right click then

• HP Envy 7640: HP Envy 7640 will not print photos from the photo tray

  I bought a HP Envy 7640 today, 11/05/2016.  It will NOT print photos from the photo tray.   The printer has paper in all trays, but keep taking 8 1/2 x 11 paper rather than photo paper.  I use the default application for the display of pictures (Microsoft Office 2010) and have tried selecting both the 4x6in of the index card. and sizes of 4 x 6/10 x 15 cm.  The end result is the same, an image printed in the middle of the plain paper.  I searched the forums and found that two related threads.  Given that I just install the printer today, I figure there will be newer drivers in the last hour, so I finished downloading "printing HP and Scan doctor."  He finds a "Match of Port issue" and that fixed it, but when I printed another picture, he was still on plain paper.  If I remove the paper and leave only in photo paper, the printer throws a fit and said that it is out of paper.  Any ideas?  I'm not a newbie, but in more than 20 years of use of HP products, this is the first time that I had to fill out a problem for a Board of Directors.  (And with the instant the ink program, it starts to accumulate the number of my printing without a single success.)

  RESOLVED - photo, once you select the printer & paper, you must go into OPTIONS, then the properties of the printer, then go to the paper/quality tab, then the paper Source and select manually the specific bac (bac/Photo main tray).  Sheesh, should we not automatic as soon as you select the paper size?

• HP officejet pro 8625: Windows 10 DIFFICULTY for my hp officejet pro 8625 -.

  My HP Officejet Pro 8625 has stopped working with my Windows 10 HP Pavilion dv7 Notebook PC (wireless) after update Version 1607 KB3194496.

  My computer can still print to our HP 8600 printer wireless.  We have another laptop (HPEnvy-windows 10) and we can always print on a printer (8600 & 8625) via wifi with this portable HP Envy.

  I tried to connect the 8625 to my router with an ethernet connection.   The process of "add a printer" cannot find the printer.

  The printer IS definitely on the wifi network.

  I deleted the printer software and reinstalled.

  I turned everything market and stop several times.

  For a few days, my laptop has been blocked in the start with a blank screen mode and only the circle of points showing.  Finally, I got after the frustration only to learn that my computer will not "talk" to my printer.

  My drivers are up to date.  I went through the troubleshooting of HP.  No problems are found with the printer or the network.

  I received an error somewhere along the line that my cell no is not connected to the network... which is not true.

  FRUSTRATION!

  Hi @EJKILER,

  Welcome to the HP Forums!

  I have seen your posts on how you cannot install your printer HP Officejet pro 8625 on Windows 10, and I'm happy to help you!

  Check that all the steps of this guide, printer not found during Network Driver Setup (Windows)and this Troubleshooting guide to wireless network and Internet (Windows 10) have been completed.

  If neither guide solves the problem, contact HP telephone support for your hardware options. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  Good luck!

• I have a MacBook Pro, who hates contact my HP Envy 7640 printer all-in-one. Printing can take as long as 10 minutes! If it prints at all! Does anyone have similar problems?

  If I use my iPad to print a photo there is no problem, but if I use the Macbook for the same function, it will be either print it after a long period of time or he'll quit and say "Printing cancelled!" It seems that these problems started after the update. I am running El Capitan 10.11.6. In addition, when you use Hallmark Card Studio for Mac, as soon as I use two back, it will print the first side no problem and then he hangs up and ends by spit the paper without printing the second side! When I got to the printer, everything worked fine, but now...

  Maybe:

  e-with-OS-El-Capitan/td-p/5417344 http://h30434.www3.HP.com/T5/Printer-Software-and-drivers/HP-Envy-7640-compatibl