HPO D5560 not print with the black print cartridge

Having a D5560 printer which stopped printing with the black cartridge.

Thought it was the cartridge has installed a new (only use HP cartridges) no difference

After thinking the Black just stopped - no phasing-out quality, etc..

Ran the cartridge filter (all levels of cleaning) no difference

Print well if I remove the black cartridge so that the Tricolor print black but it's only good to work around the problem

I use this on Windows 8.1. It worked fine for months

Can't think that I had installed recently HP driver updates

I have a hardware problem?

Thanks for any input

See you soon

Geoff

OK, so it's weird.

Just thought to connect my netbook windows 7 into the printer.

It print very well with the black print cartridge.

Sent a work computer Windows 8.1 and now prints fine in black of the black cartridge.

Problem solved, but I'm losing the plot!

See you soon

Geoff

Tags: HP Printers

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