HPSA and HPUC cannot be updated due to errors

Product name: HP Pavilion dm1 Notebook PC
Serial number: [redacted]
Product number: B6E65AV
64-bit Windows 8

HP Support Assistant Hewlett-Packard - 7.0.32.44
HP Hewlett-Packard - 1.0.7 public service center

I tried updating all my drivers and programs in order to update my computer to 64-bit Windows of 8.1. However, I could not update the most recent HPSA and HPUC (7.3.35.20 and 2.2.6 respectively) versions.

HPSA is to give the following problem. If I try to just install the new version over the old version (normal updating) the installer says there was an error and just stops. The system shows the old version is still installed, but when I try to run the program I get an error window saying that the program may not run. Obviously the installer does not set everything correctly at the time where it stops the installation.

If I try to uninstall the old version before installing the new version of the uninstall stops with an error saying that it cannot find the files appropriate for uninstall.

HPUC is to give the following problem. I try a simple installation of the new version over the old version, the Setup program starts and various windows show the current installation, but then disappear all the Windows Installer and no window showing that installation is complete (even after 10 minutes of waiting). Windows programs and features, said that the new version has been installed, but the program and its directory are not found on the computer. HPUC disappeared.

In any case, I put a recovery point before making facilities and return to this recovery point set things to normal. You have fixes for my problem? I need to do this until I update Windows.

Thank you
Mike

It looks like some of the program files or the entries in the registry for these two programs have been corrupted, because of which you are not able to install or uninstall the program. You can try running Microsoft Fixit (http://support.microsoft.com/mats/Program_Install_and_Uninstall) to uninstall utility Center HP and HP Support Assistant. Once they are uninstalled, you can reinstall the latest version and then update Windows to 8.1.

GuruAid

Tags: Notebooks

Similar Questions

  • Cannot install updates due to error code 0 x 80246008 and the BITS service is missing from the XP computer.

    Recently, I reloaded a fresh load XP on my laptop.  I was able to install SP3 and IE8, despite not being able to download them directly from the Windows Update site.  I tried several times to install updates, one, five and all at the same time and is unable to install.  I ran Fixit to many times and it says it solves some problems, but no single instance doesn't solve all of them.  I also tried to update after the launch of a clean boot, always to nothing does not.  I see many solutions on this and other Microsoft sites and I tried, but nothing seems to change the results.  FixIt has reported the following:

    -------------------------------------------------------------------------------------------------------------------------------------

    Details of the update of Windows editor

    Problems found
    Registration for the service is missing or corruptService registration is missing or damaged do not fixed
    Sign up for the service Reset Succeeded
     
    Problems installing recent updatesProblems recent updates installation not fixed
    Fix Windows Update succeeded
     
    Problems installing recent updatesProblems recent updates installation not fixed
    Fix Windows Update succeeded
     
    Check verrouillesfichiers missing or damaged missing or corrupt files fixed
    Repair missing or corrupt files Succeeded
     
    Windows Update, error 0x8024402C (2013-11-28-T-09_56_27A) 0x8024402C(2013-11-28-T-09_56_27A) of fixed Windows Update error
    Reset Windows Update of the data store Succeeded
     
    Verified issues
    Environment variables Windows Update are of incorrect update environment variable incorrectWindows Checked
    Some security settings are missing or have been changedSome security settings are missing or changed Checked
    Key of registry corrupt Patch registry Patch keysCorrupt
    Detects the hotfix or corrupt cache Checked
    Windows Update services aren't runningWindows update services do not run checked
    Encryption services components are not the registeredCryptographic service components are not registered Checked

    Problems found details

    Registration for the service is missing or damaged do not fixed
     
    Sign up for the service Reset Succeeded
     
     
    Recent updates installation problems not fixed
     
    Fix Windows Update succeeded
     
     
    Recent updates installation problems not fixed
     
    Fix Windows Update succeeded

    Check missing or corrupt files fixed
     
    Repair missing or corrupt files Succeeded
     
     
    Windows Update error 0x8024402C(2013-11-28-T-09_56_27A) fixed
     
    Reset Windows Update of the data store Succeeded

    Issues checked the details of the detection

    6 environment variables Windows Update are incorrect Checked
     
    Restore the Windows Update environment variables is not running
     
     
    Some security settings are missing or changed Checked
     
    Reset the security settings is not running
     
     
    Key of registry corrupt Patch Checked
     
    Detects the cache fix corrupted or missing
    Fix registry patch not working
     
    Fix registry patch problems
     
    Windows Update services do not run checked
     
    Required for Windows Update registry files works not
     
     
    Encryption services components are not registered Checked
     
    Save the cryptographic components not working

    Details of detection

    The service status

    ---------------------------------------------------------------------------------------------------------------

    Can someone point me in the right direction to solve this problem?

    Thank you.

    Original title: Windows Update will not install on the new load XP

    Hi all

    Thanks for your replies.  Sorry I didn't answer sooner, but he got late last night, and I got to reregister the Qmgr.dll and Qmgrprxy.dll BITS files.

    I clicked Start, click on run and typed the command following, and then click OK:

    Start, run and in the run box, Type regsvr32 qmgr.dll, click OK.
    Start, run and in the run box, Type regsvr32 qmgrprxy.dll, click OK.

    I was then able to start the updates.  There are 124 updates, the Microsoft .NET Framework 3.5 Service Pack 1 and the .NET Framework 3.5 Family Update for versions of .NET 2.0 to 3.5 (KB951847) x 86.  He downloaded 124 updates, but even once asked me to insert the disc for qmgr.dll when he was installing the 10th update.  I find the qmgr.dll file again and pressed OK, but it seems to hang forever and do nothing, then I simply cancelled updates and closed during the night.  I have been relieved to have solved the problem of BITS, but is concerned by the hang up on the tenth update installation and he called again for the qmgr.dll file during the installation of updates.

    This morning, when I rebooted, it installed some updates at startup, and I restarted again.  He then held I first install the .NET Framework 3.5 Service Pack 1 and the .NET Framework 3.5 Family Update for versions of .NET 2.0 to 3.5 (KB951847) x 86 to date.  N BITS issue for that.  It took time, but completed settle.  Restart again and now there are only 21 updates to high priority required.  My guess is that he downloaded all 124 updates last night, but when I cancelled the installation after hanging on #10, he just started to install it again this morning and did so successfully.

    However, when I try to install the 21 remaining, he has not once again, and I find that the BITS service is not in the services again.  After I have re-enter the BITS service and restart it, the downloads are working again.

    I am now what I may need to reinsert and restart the BITS service whenever I need to download an update.

    Ideas, suggestions or comments?  I am slowly solve problems and if I persist, I can get this all taken care.

    Hi Dan,.

    From what you wrote, I understand where you are getting confused. Here are the steps to follow to solve this problem.

    Open the Windows search tool, copy / paste the following text, and then click Search: qmgr.dll

    Research should show this file in the following locations:

    C:\Windows\System32
    C:\WINDOWS\ServicePackFiles\i386
    C:\WINDOWS\system32\bits

    I hope they are all present, follow these steps to register the service.

    Click on start, run and copy/paste: regsvr32 qmgr.dll and click OK
    (If you do not have the command run in the start menu, hit the Windows key + R, instead)

    Do the same with this file: regsvr32 qmgrprxy.dll and then restart.

    Here are the next steps.

    Copy / paste this command in the field to run, and then click OK
    %windir%\System32\rundll32.exe setupapi, InstallHinfSection DefaultInstall 132 %windir%\inf\qmgr.inf

    Windows will launch a dialog box asking you to insert the Windows installation CD. Ignore this and change the way downstairs to C:\WINDOWS\ServicePackFiles\i386

    The reason to change the path to the i386 folder is that the files that are there are newer than those on the Windows installation CD.

    Then restart the PC again and continue with the rest of the troubleshooting steps.

    Click on start, run and copy/paste the following and click OK: services.msc

    You should now be able to see the Background Intelligent Transfer Service, or just "BITS" displayed in the list of Services.

    Double click it to open BITS and then click on the Start button. This is just a test to make sure that it works correctly.

    If you get 2 error: cannot find the specified file, click on start, then run again and copy / paste the following command, and then click OK:
    Tracking Add HKLM\SYSTEM\CurrentControlSet\Services\BITS\Parameters /v ServiceDll /t REG_EXPAND_SZ /d %windir%\System32\qmgr.dll

    Restart then try and start the BITS.

    If you get the same error again, copy / paste the following text in the field run and click OK:
    Reg add HKLM\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup

    Reboot once more and then try and start the BITS.

    Let me know how you please.

  • I used my iMac as a hard drive backup to my macbook once. Now when I update to El Capitan he says that it cannot be updated due to being of a backup. How do I change the drive mode so I can update?

    I used my iMac as a hard drive backup to my macbook once. Now when I update to El Capitan he says that it cannot be updated due to being of a backup. How do I change the drive mode so I can update?

    If you use your iMac as a backup to disk using Time Machine look for a folder called Backups.backupdb.

    It's what keeps you upgraded your operating system, you must remove it.

    Copy everything first if you are on a different drive. It would be wise to create a backup of the iMac on another drive also.

    Check system preferences > Time Machine and make sure that the iMac is not selected as the Time Machine drive.

  • MR FIX IT error - cannot be updated due to a running program?

    MR FIX IT error - cannot be updated due to a running program?
    Does this mean the MR FIX IT tools -
    There is no problem with the installation of the search tools on the other links
    Gladys Willis

    Hello

    What is the problem exactly are you faced with register?

    I would ask allows you to start the computer in normal startup and update us more information about the issue you face to help you better.

  • Cannot install updates Windows XP error Code 0 X 80070670

    original title: CANNOT INSTALL UPDATES WINDOWS XP ERROR CODE 0 X 80070670

    CONTINUE WITH WHAT?

    Search for malware:

    Download, install, execute, update and perform analyses complete system with the two following applications:

    Remove anything they find.  Reboot when necessary.  (You can uninstall one or both when finished.)

    Search online with eSet Online Scanner.

    The less you have to run all the time, most things you want to run will perform:

    Use Autoruns to understand this all starts when your computer's / when you log in.  Look for whatever it is you do not know using Google (or ask here.)  You can hopefully figure out if there are things from when your computer does (or connect) you don't not need and then configure them (through their own built-in mechanisms is the preferred method) so they do not - start using your resources without reason.

    You can download and use Process Explorer to see exactly what is taking your time processor/CPU and memory.  This can help you to identify applications that you might want to consider alternatives for and get rid of all together.

    Do a house cleaning and the dust of this hard drive:

    You can free up disk space (will also help get rid of the things that you do not use) through the following steps:

    Windows XP should take between 4.5 and 9 GB * with * an Office suite, editing Photo software, alternative Internet browser (s), various Internet plugins and a host of other things installed.

    If you are comfortable with the stability of your system, you can delete the uninstall of patches which has installed Windows XP...
    http://www3.TELUS.NET/dandemar/spack.htm
    (Especially of interest here - #4)
    (Variant: http://www.dougknox.com/xp/utils/xp_hotfix_backup.htm )

    You can run disk - integrated into Windows XP - cleanup to erase everything except your last restore point and yet more 'free '... files cleaning

    How to use disk cleanup
    http://support.Microsoft.com/kb/310312

    You can disable hibernation if it is enabled and you do not...

    When you Hibernate your computer, Windows saves the contents of the system memory in the hiberfil.sys file. As a result, the size of the hiberfil.sys file will always be equal to the amount of physical memory in your system. If you don't use the Hibernate feature and want to reclaim the space used by Windows for the hiberfil.sys file, perform the following steps:

    -Start the Control Panel Power Options applet (go to start, settings, Control Panel, and then click Power Options).
    -Select the Hibernate tab, uncheck "Activate the hibernation", and then click OK. Although you might think otherwise, selecting never under "Hibernate" option on the power management tab does not delete the hiberfil.sys file.
    -Windows remove the "Hibernate" option on the power management tab and delete the hiberfil.sys file.

    You can control the amount of space your system restore can use...

    1. Click Start, right click my computer and then click Properties.
    2. click on the System Restore tab.
    3. highlight one of your readers (or C: If you only) and click on the button "settings".
    4 change the percentage of disk space you want to allow... I suggest moving the slider until you have about 1 GB (1024 MB or close to that...)
    5. click on OK. Then click OK again.

    You can control the amount of space used may or may not temporary Internet files...

    Empty the temporary Internet files and reduce the size, that it stores a size between 64 MB and 128 MB...

    -Open a copy of Microsoft Internet Explorer.
    -Select TOOLS - Internet Options.
    -On the general tab in the section 'Temporary Internet files', follow these steps:
    -Click on 'Delete the Cookies' (click OK)
    -Click on "Settings" and change the "amount of disk space to use: ' something between 64 MB and 128 MB. (There may be many more now.)
    -Click OK.
    -Click on 'Delete files', then select "Delete all offline content" (the box), and then click OK. (If you had a LOT, it can take 2 to 10 minutes or more).
    -Once it's done, click OK, close Internet Explorer, open Internet Explorer.

    You can use an application that scans your system for the log files and temporary files and use it to get rid of those who:

    CCleaner (free!)
    http://www.CCleaner.com/
    (just disk cleanup - do not play with the part of the registry for the moment)

    Other ways to free up space...

    SequoiaView
    http://www.win.Tue.nl/SequoiaView/

    JDiskReport
    http://www.jgoodies.com/freeware/JDiskReport/index.html

    Those who can help you discover visually where all space is used.  Then, you can determine what to do.

    After that - you want to check any physical errors and fix everything for efficient access"

    CHKDSK
    How to scan your disks for errors* will take time and a reboot.

    Defragment
    How to defragment your hard drives* will take time

    Cleaning the components of update on your Windows XP computer

    While probably not 100% necessary-, it is probably a good idea at this time to ensure that you continue to get the updates you need.  This will help you ensure that your system update is ready to do it for you.

    Download and run the MSRT tool manually:
    http://www.Microsoft.com/security/malwareremove/default.mspx
    (Ignore the details and download the tool to download and save to your desktop, run it.)

    Reset.

    Download/install the latest program Windows installation (for your operating system):
    (Windows XP 32-bit: WindowsXP-KB942288-v3 - x 86 .exe )
    (Download and save it to your desktop, run it.)

    Reset.

    and...

    Download the latest version of Windows Update (x 86) agent here:
    http://go.Microsoft.com/fwlink/?LinkId=91237
    ... and save it to the root of your C:\ drive. After you register on the root of the C:\ drive, follow these steps:

    Close all Internet Explorer Windows and other applications.

    AutoScan--> RUN and type:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select 'Run'). --> Click on NEXT--> select 'I agree' and click NEXT--> where he completed the installation, click "Finish"...

    Reset.

    Now reset your Windows with this FixIt components update (you * NOT * use the aggressive version):
    How to reset the Windows Update components?

    Reset.

    Now that your system is generally free of malicious software (assuming you have an AntiVirus application), you've cleaned the "additional applications" that could be running and picking up your precious memory and the processor, you have authorized out of valuable and makes disk space as there are no problems with the drive itself and your Windows Update components are updates and should work fine - it is only only one other thing you pouvez wish to make:

    Get and install the hardware device last drivers for your system hardware/system manufacturers support and/or download web site.

    If you want, come back and let us know a bit more information on your system - particularly the brand / model of the system, you have - and maybe someone here can guide you to the place s x of law to this end.  This isn't 100% necessary - but I'd be willing to bet that you would gain some performance and features in making this part.

  • Cannot install updates custody saying error 0x8007007f.

    original title: cannot install updates custody saying error 0x8007007f. Why is this and how to fix this

    As my title says is that the problem can not install updates custody saying error 0x8007007f. Why is this and how to solve this problem and when I click on protector of windows it says cannot find program. How can I fix

    Hello

     
    1 are you facing this with any updates or specific updates?
    2 did you changes in the computer before this problem?
     
    Method 1: Run the patch from the link below, restart the computer and install updates.
    The problem with Microsoft Windows Update is not working
    http://support.Microsoft.com/mats/windows_update/
     
    Method 2: Install the updates of windows by disabling the antivirus and keep the computer in a clean boot.
    Step 1: disable the security software temporarily.
    Disable the anti-virus software
    http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
     
    Step 2: Perform a clean boot and install the application.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: Please go up to step 7 of the Kb to maintain the computer to a normal startup after you fix the problem
     
    Method 3
    Restore the system to a system restore point when the computer was working fine. Install the updates of windows by disabling the antivirus and keep the computer in a clean boot.
    System restore
    http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore
     
     

    Perform a scan of the SFC to solve the problem of Windows Defender.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7 http://support.microsoft.com/kb/929833

  • Whenever I start my computer, I get a statement that Windows Defender cannot be started due to error code - 0x8001066ba

    Whenever I start my computer, I get a statement that Windows Defender cannot be started due to error code and I can not start it manually by the same error code. How can I solve this problem?

    Hello

    What is display / causing the error message? Some security/antivirus/antispyware products can cause this
    error. On those which do you use, including everything that you have ever even those uninstalled (remainders
    may cause problems). AVG and others have been known to disable Windows Defender.

    Start - type in the search box - Services - find top - Right Click - Run as Admin

    Windows Defender - value STARTED and AUTOMATIC

    or set MANUAL and STOPPED if necessary

    Fix for the problem of 800106ba.
    http://support.Microsoft.com/kb/931849

    Error (an example) of McAfee report.
    http://service.McAfee.com/faqdocument.aspx?ID=TS100610&lang=en_US&prior_tid=2&AnswerID=16777216&Turl==http://KB.McAfee.com/InfoCenter/index?page%3Dcontent%26id%3DTS100610%26actp%3Dsearch

    Check also:

    http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/574fb871-034C-4B42-B800-328af16a9177

    How to enable or disable the Windows Defender
    http://www.Vistax64.com/tutorials/93118-Windows-Defender-off.html

    I hope this helps.
    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Windows XP crashed so I rebooted emergency recovery disk and now cannot perform updates.

    Original title: Windows XP Media Edition crashed, I rebooted emergency recovery disk I need to download the updates how?

    How to load XP updates after the failure of the system?

    Hi MrDavidSosa,

    1 manages the Windows XP installation?

    2. are you facing problems with Windows Update?

    3. you receive an error message or error code?

    You can read the following article and check.

    You cannot install updates from Windows Update, Microsoft Update, or by using the auto update after a repair of Windows XP after installing Windows XP SP3 immediately after a clean installation of Windows XP SP2 or

    http://support.Microsoft.com/kb/943144

    Let us know if this information useful.

  • Cannot download 10 windows XP and IE 8 security updates. for all error messages are either: 0x800700D and 0 x 8007002.

    Cannot download 10 windows XP and IE 8 security updates from microsoft windows update site. for all error messages are 0x800700D or 0 x 8007002.  Please help thanks.

    Thank you.

    Hi Pauli,

    See following documents to troubleshoot Windows Update error 0 x 8007002 & 0x800700D (scroll down to section fix it myself ).

  • Error codes: 646 and 4397 (cannot install updates)

    When trying to download the updates got codes error 646 and 4397

    tinalei,

    read the problems known in this page, they explain what to do. There is a link to a fix the article. http://support.Microsoft.com/kb/2258121

    Let us know if this helped.

  • I had to reinstall Windows XP Home Edition and now cannot receive updates.

    I reinstalled win xp 2 and can now be updated. keeps saying there is a problem, but does not say what it is

    Jerry,

    You must be at Service Pack 3 level before you can use Windows updates.

    Please see the thread below for a possible solution:

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/cant-download-SP3/a71b55ee-10d4-410C-8b0b-a2114f7d8b94 >>

    UTC/GMT is 00:45 on Thursday, August 30, 2012

  • Windows Vista sp2 and Installer cannot install updates error 80070641 code

    original title; Windows Vista sp2 installer problem

    Hello.  I'm running vista 64 bit sp2 and I seem to have a registry error with windows install.  Whenever I try to install/uninstall a program, I get the error message

    "The application failed to start because msi.dll not found. Reinstalling the application may fix this problem. »
    Maybe related, but when I try to run any windows program (examples are programs office, expressions) I get the error message
    "the specified module is not found.
    Also, I can't do windows updates.  For the latter, I get:
    error code 80070641
    Any help is greatly appreciated.  Unfortunately I do not have the original installation disks for vista, or all the backup files.

    Hi Maxjh25,

    It seems to be that some of the files windows install is corrupt.

    I have some steps that may help you:

    Method 1: Make sure that the Windows Installer service is running.

    a. click Startand type services.msc , and then press enter.

    (b) in the services window, locate Windows Installer service in the services list.

    c. check that the status is started. If the condition column is empty, right-click Windows Installer, and then select start.

    d. If you get error trying to force start the Windows Installer service, try to change the Startup Type to Automatic (default is Manual), then

    e. restart the computer.

    f. If all goes although you should, after the analysis, see the following message "theWindows resource protection did not find any breach of integrity".

    g. once the scan is finished, close the command prompt window, restart the computer and check.

    For more information, see the link below:

    How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

    http://support.Microsoft.com/kb/936212

     

    Method 2:

    a. try to uninstall Windows install using the Windows Installer Cleanup utility:

    Description of the Windows Installer Cleanup utility

    http://support.Microsoft.com/kb/290301

    b. restart the computer.

    c. download and install the latest version of Windows Installer by downloading from the link given below:

    Windows install 4.5 Redistributable

    http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

    d. try to install the program.

    Hope the helps of information. Please post back and we do know.

  • Cannot install update kb973636 heep error 80070652

    Well the problem started there are 1 1/2 weeks, when I was updating adobe flash player and adobe reader software, guess I tried them both at the same time. Then, wy wife needed me to update java and I down loaded the update, but he moved it cause it says the installer is al. ready running, can not find the installation file on the Manager task such as posted in another post. Impossible to uninstall java cause, the Setup program tries to install something els (I can't find it), but I can uninstall my games and other software? Ive had several error codes error 80076052 52d and error 1706, but not at the same time.i cannot choose a 120 Hz point far enough without factory reset (trying yet.can someone please help the java does not is to make other programs that I use and I can't get my updates)

    Hello max1976man,

    Error 1706 can mean many things, take a look at this link: http://support.microsoft.com/default.aspx/kb/555175 Microsoft. Hope this helps you. Let us know anyway. Make it a great day!

    "And in the end the love you take, is equal to The Love You Make" (The Beatles last song from their latest album, Abbey Road.)

  • Window update cannot check updates - window Defender error

    I went to check the window updates and I get the message "window updates cannot currently check for updates, because the service is not running."

    I have also tried to check the updates for Windows Defender, but got the error 0x800106ba
    I am running Win Vista 64-bit, SP2
    Someone on the forum suggested to run a Diag report and post. So I'll post it here, hoping someone can help.
    Thanks in advance.
    Report:
    • Diagnostic report (1.9.0027.0):
      -----------------------------------------
      Validation of Windows data-->
      Validation status: genuine
      Validation code: 0
      Code of Validation caching online: 0x0
      Windows product key: *-* - 3RBY2 - BGQ2R-DR9M6
      The Windows Product Key hash: EYIpz/47G03lWRAOmk3kg + lR7Rc =
      Windows product ID: 89583-OEM-7332157-00141
      Windows product ID type: 2
      Windows license Type: OEM SLP
      The Windows OS version: 6.0.6002.2.00010300.2.0.003
      ID: {86DB8096-CBE6-4AD0-8408-9E6742E020A8} (1)
      Admin: Yes
      TestCab: 0x0
      LegitcheckControl ActiveX: registered 1.9.9.1,
      Signed by: Microsoft
      Product name: Windows Vista (TM) Home Premium
      Architecture: 0 x 00000009
      Build lab: 6002.vistasp2_gdr.120402 - 0336
      TTS error:
      Validation of diagnosis:
      Resolution state: n/a

      Given Vista WgaER-->
      ThreatID (s): n/a, hr = 0 x 80070002
      Version: N/a, hr = 0 x 80070002

      Windows XP Notifications data-->
      Cached result: n/a, hr = 0 x 80070002
      File: No.
      Version: N/a, hr = 0 x 80070002
      WgaTray.exe signed by: n/a, hr = 0 x 80070002
      WgaLogon.dll signed by: n/a, hr = 0 x 80070002

      OGA Notifications data-->
      Cached result: n/a, hr = 0 x 80070002
      Version: N/a, hr = 0 x 80070002
      OGAExec.exe signed by: n/a, hr = 0 x 80070002
      OGAAddin.dll signed by: n/a, hr = 0 x 80070002

      OGA data-->
      Office status: 100 authentic
      Microsoft Office Standard Edition 2003 - 100 authentic
      Microsoft Office Outlook 2007-100 authentic
      Microsoft Office Home and Student 2007-100 authentic
      OGA Version: N/a, 0 x 80070002
      Signed by: n/a, hr = 0 x 80070002
      Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

      Data browser-->
      Proxy settings: N/A
      User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
      Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
      Download signed ActiveX controls: fast
      Download unsigned ActiveX controls: disabled
      Run ActiveX controls and plug-ins: allowed
      Initialize and script ActiveX controls not marked as safe: disabled
      Allow the Internet Explorer Webbrowser control scripts: disabled
      Active scripting: allowed
      Recognized ActiveX controls safe for scripting: allowed

      Analysis of file data-->
      [File mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005], Hr = 0 x 80092003
      [File mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040], Hr = 0 x 80092003
      [File mismatch: C:\Windows\system32\drivers\Spldr.sys[6.0.6002.17001], Hr = 0 x 80092003
      [File mismatch: C:\Windows\system32\ci.dll[6.0.6002.18005], Hr = 0 x 80092003
      [File mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005], Hr = 0x800b0100
      [File mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005], Hr = 0x800b0100


    [File mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18449], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18551], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18416], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ws2_32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msimg32.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18508], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18277], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18646], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18393], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\version.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18528], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\oleacc.dll[7.0.6002.18508], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18618], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msasn1.dll[6.0.6002.18106], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18541], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\psapi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\netrap.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winbrand.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005], Hr = 0 x 80092003
    [File mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18643], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\wintrust.dll[6.0.6002.18592], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\imagehlp.dll[6.0.6002.18592], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\wininet.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\iertutil.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18274], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\atl.dll[3.5.2284.2], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\urlmon.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\xmllite.dll[1.2.1010.0], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\advpack.dll[9.0.8112.16421], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18392], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\windowscodecs.dll[7.0.6002.18107], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18392], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msrating.dll[9.0.8112.16421], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ieframe.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mshtml.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\imgutil.dll[9.0.8112.16421], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18244], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18463], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ieui.dll[9.0.8112.16447], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\mfc42u.dll[6.6.8064.0], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18362], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\linkinfo.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\query.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\w32topl.dll[6.0.6001.18000], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18541], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005], Hr = 0x800b0100
    [File mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000], Hr = 0x800b0100

    Other data-->
    Office details: {86DB8096-CBE6-4AD0-8408-9E6742E020A8}1.9.0027.06.0.6002.2.00010300.2.0.003x 64*-*-*-*-DR9M689583-OEM-7332157-001412S-1-5-21-351062797-3081132780-2295853590Gateway P-7805u Phoenix Technologies LTD.9C.11.00 20080917000000.000000 + 0003F333507018400F804090409Eastern Standard Time(GMT-05:00)03GATEWASYSTEM 100100Microsoft Office Standard Edition 2003113D116F5F4CDF078i7J0o7DhTy1CzrU9tgNtsgqDRoU = 70141-060-2448755-565941100Microsoft Office Outlook 2007124217878A3BDEF109asB7O9l/BGVVwL8l6Q7YVolGbo =81610-904-7225104-621301100Microsoft Office home and Student 20071219

    Content Spsys.log: 0 x 80070002

    License data-->
    C:\Windows\system32\slmgr.vbs(18, 1) (null): library not registered.

    Windows Activation Technologies-->
    N/A

    --> HWID data
    Current Hash HWID: OgAAAAEAAQABAAEAAwADAAAABAABAAEA6GEWswIAXHQCeEamIgHAZfL0aBRwpgom + NZQYaxWTAFGyg ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20000
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC APIC PTLTD
    FACP INTEL CRESTLNE
    HPET INTEL CRESTLNE
    START PTLTD $SBFTBL$
    MCFG INTEL CRESTLNE
    SLIC SYSTEM GATEWA
    SSDT PmRef CpuPm

    Hello

    You did changes to the computer before the show?

    Method 1
    Try these steps and see if it works.
    a. Click Start, type services.msc and press to enter.
    b. in the list of items to ensure that the following services are started and running. (Check this service dependencies and make sure that they can also be programmed to automatic)

    Background Intelligent Transfer Service
    Cryptographic services and
    Windows Update

    c. click on apply and then click ok.

    Method 2
    I suggest to perform the clean boot and try to install the updates.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: Follow step 7 clean boot KB929135 article to reset the computer in normal mode.

    Method 3
    I suggest you try the steps from the following link:

    Problems with installing updates
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-installing-updates

    Method 4
    For problems with Windows defender updates, see

    Error message when you run Windows Defender: «Error 0x800106ba»

    http://support.Microsoft.com/kb/931849

  • Cannot download updates, get the error code 80004002

    Windows Update gives the error Code 80004002 Windows Update has encountered an unknown error.  I've been told reregister the UpdateDLL Windows and given the orders but three orders gave Error Messages.  No there is no way to uninstall it and reinstall this program?

    Most of my files are on an external hard drive so I reinstalled Vista Dell drive yesterday morning.  I gave up trying to solve the update.  In any case, thank you for your time.

Maybe you are looking for