HR 2015 - failed to open the file of project RH - RH crashes

I have a client who has problems with the RoboHelp 2015 project file. It seems that something has been corrupted.  I received the project files and the same thing happened on my laptop. Are there files I can delete which would help resolve this situation? Something like this happened to me a long time ago and I thought that I was able to remove one of the files and RoboHelp rebuilt the file when I reopened it. For the life of me I don't remember what it was. Here are the steps that I can reproduce again and again:

1. launch RoboHelp

2. click on file > open project

3. navigate to the location of the project file
4. Select HTML RoboHelp project file

5 RoboHelp begins to open the file. The cursor will move in one loading, appear as it tries to load the files. But does nothing. Client left running for hours but nothing changes.

6 then he appeared

This thread offers to delete the file rhfontset.apj - HR must re-create the file when you open the project. It will be in the same folder as the cpd and xpj files.

Errors when opening a HR project.

Maybe rename it initially to see if it helps - if you have sets of police custom, you may have to re-create.

Tags: Adobe

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