Hub USB 3.0 not found?

Hi, I'm running Win7 64 bit on a motherboard Asus Z87. I recently did the upgrade from 32 to 64 bits, but this problem has followed me to the new system. The problem is the system apparently cannot detect a USB 3.0 hub, and the drivers from the CD of the motherboard or Intel (probably?) are not detected.

It is currently listed as an "unknown device" on the control panel with a warning Code 28.

Key material:

IUSB3\ROOT_HUB30 & VID_8086 & PID_8C31 & REV_0005 & SID_85341043
IUSB3\ROOT_HUB30 & VID_8086 & PID_8C31 & REV_0005
IUSB3\ROOT_HUB30 & VID_8086 & PID_8C31

I suspect that the problem may lie in the USB ports on my computer case, which are distinct from those provided on the motherboard.

Any help is appreciated, thanks.

Install, reinstall, or update the following, to the most recent available from the links below.

1 BIOS

2 chipset

3 USB

ASUS Z-87 a Driver & Tools

http://www.ASUS.com/motherboards/Z87A/HelpDesk_Download/

Note: Please make sure that I have the good motherboard bound before proceeding.

How to check the version of BIOS and motherboard?

http://www.ASUS.com/support/FAQ/1008393/

Video MB update utility].

http://www.ASUS.com/support/FAQ/1008280/

IUSB3\ROOT_HUB30 &VID_8086 & PID_8C31& REV_0005 & SID_85341043

Sort by: device ID

Device ID Description of the chip Vendor Id Vendor Name
0 x 5606 0 x 4752 0 x 0402 Acer aspire one
0x8c31 Intel USB 3.0 eXtensible 0 x 8086 Intel Corporation
0x8C3A Intel(r) Management Engine Interface 0 x 8086 Intel Corporation

IUSB3\ROOT_HUB30 & VID_8086 & PID_8C31 & REV_0005

IUSB3\ROOT_HUB30 & VID_8086 & PID_8C31

Tags: Windows

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