Huge problem with my account and Customer Service

I like the software and products, but I have to say that the customer service was the worst I have experienced in a long time. The last 5 days have been hell. Let me explain. My sub was scheduled to end on 26/11/2015. He was going to renew and I frankly, as a student, not the means to do so at the price. When I explained my problem to an agent, she said she would take off auto renew and said: I can re - register with the current promotion. I thought wow that's great, that she sent me an email of confirmation of this. 11/26 so I renew now, everything seemed well on my end. When I looked at my bank statement I see the full price. I chat with 2 people who said there was nothing that they could do for me is the price, and I explained to him that I understood, but the agent told me otherwise. A 3rd officer said as she promised it we will honor it. So far, I've been very happy. It reimburses the renewal and implements the new sub 09/12/2015. Here's where the hell is happening.

I'll connect and I see this:

Why he asked me to but if I already have my renewed sub? Then I see the second photo and I think why are there 2 CHP schemes.

Of course, I start Muse and get a notification saying that I can't use my fonts typekit because of my plan and my creative space cloud is only 2 GB when it should be 20 GB.

12/10 - I chat with someone, they say that it's the app. I tried to explain things on adobe.com has not looked right and that could be the problem. I said that there was a problem processing the order and that they need 24 hours to update. The case, I was told, should be wound.

12/11-after checking that I still have the same problem after 24 hours. I discuss with someone more... they think that his app problem. I connect several times and the problem remains. They say they see 20 GB of space on my account but the mobile apps, nor my creative application cloud show that. Yet once, they say they will get worse and it will take a day. At this point, I'm worried because I have work to do and the customer wants the Web site with the police agreed.

12/12 I'm in Office of lightroom and the software tells me that my sub has expired. I have check the lightroom mobile and see the same thing. Now I can't synchronize my lightroom library so that I can work. I discuss it again.

They thing its a problem app and I sign in several times. Nothing. I tell them "Please help me, I depend on this ingration and will lose my job if I can't work in all devices". Friendly but no help. They said that he was sent to the highest priority and that's all they could do.

12/13 I check and of course, nothing has changed, well, I saw 20 GB of space on my mobile apps. But the creative desktop application cloud always says 2 GB. No lightroom and not Muse type fonts kit. I chat with someone, and they say that it is a technical problem and I have to wait until Monday to get anything resolved.

12/14 - I spoke with someone and explained what happened. They would transfer the chat support, but apparently at 12 am EST they would be unavailable for 2 hours. Then he gave me a number to call. I called the number and gave them they case # all this... He wanted problem draw apps. I said that they all work and that there was a problem in the recognition of my membership. I explained the screenshots and still nothing. He wanted to deal with the issues the blow by blow. I have a problem with Lightroom, so he wants to send me the Photo team, do not understand that this is a symptom of something of a bigger problem. I decide I'll try Photo team, at least, then I could fix it and work. The guys on the team photo was very nice, even if he could tell that I was very frustrated. He explained that there might be a problem with the application. So I installed on another computer. He made a screenshare and how I showed him the tab account and 'ready to buy' screen that I saw. I am enrolled in my application with his account creds and understood that there is no question here. He then said that I was right and that there was a problem of ID with my ID and he needed that escalate to this team. That it can take 24-48 hours to fix on the back.

How am I supposed to be creative and use these applications with all this back. Escalations will teams do not look at the problems, agents who are really just read from a script, it feels and have no way to help with an unusual problem. Everything is stereotyped and they want to do the same procedures, no matter how many times you already have or how from a common sense point of view really does not apply. It made me rethink where the it products worth despite this lack of service, help and perhaps delays. I could lose a job because of it, and I paid for the entire year already. I paid and still cannot use my services entirely. I apologize for the length of the present, I have not nowhere else to turn. Everyone knows this? Can someone on staff help? Here, I'm desperate.

Case #:

0217314429

0217297716

0187326545

0187327032

Thank you

Jay

Thank you for checking on him KGLAD.

Tags: Adobe

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WITH     got_com          AS
(
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)
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FROM       got_com
GROUP BY  com                         -- Alias referenced
ORDER BY  com                         -- Alias referenced
;
```
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COUNT_RESID COM
----------- ------------------------------
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PolinaSavchenko wrote:

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-----------------------------------------------------------------------------------

Our biggest weakness is abandonment. The most certain way to succeed is always to try just once more.

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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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