Hung HP during the update of Windows. Does not start.

HP woman desktop computer apparently hung during a Windows Update. A few hours later, she she turned off.  Now it does not start until after the blue HP screen.  I tried to boot from a backup CD, but nogo.  Cannot do anything on the blue HP screen (boot, diagnostics, etc.).  What are my options for the system restore?

Thank you

Doug Baumann

{Information}

Shut down the system. Just unplug the tower including the power cord. Press and hold the power for 10 seconds. Reconnect the monitor, keyboard, mouse, & power. Make sure that there is no cd/dvd in the drive.

Restart the system by pressing F8

You should get a screen that has advanced startup options

Select "last known good configuration".

Tags: HP Desktops

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