Hunt group type Set up with outdoor extension numbers IE cell phones

With the help of CUCM 9.1

Is there a quick and easy way to create a type of fighter group set up to help on the outside (cell phone numbers)?

The scenario will be a (person who will be on call) using an internal DID to be forwarded to a cell phone of the person oncall this particular week.  If no response she pass 4 members to the next line and also try their cell phone.  After that it would just repeat the whole process.  So far, it looks like a solution is possible with the single line scope perhaps?

Any ideas would be grealy appreciated.

Dave

Hello

I put something like this on CUCM 8.0 a couple of years.

I used the Mobile connection feature as you suggested and it worked ok after some playing with timers.

The main problem was that it was impossible for remote users to disconnect to the hunt group. They could disable Mobile Connect using the IVR, but calls would still ring on their deskphones - if you log on phones (i.e. Extension mobility) before leaving the office this problem should appear.

The other question was how long calls to connect especially if a couple of people in the Group has not responded. In fact, we recorded a message asking callers to be patient, which was played when the call was received first (we were using UCCX to IVR and call transfer).

I hope this is of use.

Tags: Cisco Support

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