I actually bought this on Steam until it went free. Should I buy this new one to continue to use it?

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• I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed. ???

  I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed.   ???

  Hi Jaynecampbell,

  Thanks for choosing Microsoft Community to post your question.

  According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

  I would be grateful if you could answer the following questions:

  1 are you facing the question to download any specific application?

  2. using a proxy connection?

  We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

   

  Method 1: Ensure that the date and time are correct on the computer.

  (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

  (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

   

  Method 2: Run the network troubleshooter utility.

  (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

  (b) troubleshooting of network entry in the search box.

  Tapping c) or or by clicking settings and then type identify and repair network problems.

  Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

  Follow the steps to disable the proxy:

  a. open Internet Explorer

  b. click on Tools and then click Internet Options

  c. click on the connections tab and then click LAN settings

  d. disable the server to use a Proxy

  e. click on apply then Ok to save the changes.

  Method 4: Turn off the Windows Firewall and defender and then try to download the application.

  To disable Windows defender:

  a. place the upper right of the mouse and click on search and type Windows defender and press enter

  b. in the window, click the settings tab.

  c. disable the real-time protection real option.

  d. click on save changes.

  To disable the firewall:

  a. place the upper right of the mouse and click on search and type Windows Firewall and click on settings

  b. click on windows Firewall

  c. click Firewall round toggle the left pane

  d. check the option to disable the firewall.

  Note: Repeat the steps for the parameters of public and private networks.

  
  

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

  Note: In the Windows store, you will need to click on connect and use the credentials online.
  a. hold down the Windows key + C to display the bar of charms, click on settings , then PC settings more.
  b. in the settings of your laptop, click users and under where it says connected to , click disconnect your Microsoft account and confirm.
  c. after the test, try to connect again by repeating steps and click on connect your Microsoft account to re-associate.

  If you have additional problems, please reply to this post and we will be happy to help you further.

• Could not copy a file at the location requested. Mac OS 10, Version 10.10 [1].  I JUST bought this new macbook pro and Lightroom installed, imported 2 lots of pictures, but all of a sudden he kept denying my imports with "could not read the file" or "coul

  Could not copy a file at the location requested. Mac OS 10, Version 10.10 [1].

  I JUST bought this new macbook pro and Lightroom installed, imported 2 lots of pictures, but all of a sudden he kept denying my imports with "could not read the file" or "couldn't copy file at the location requested.  Help, please!

  Your use of the word "files" (in the plural) still makes me believe that you have not checked the permissions on the folder that is appropriate (in the singular).

  You must determine the Destination of the Lightroom Import dialog window Panel and see which folder Lightroom is really tr6ing to copy photos in (which may have been accidentally changed and is not what you may have used in the past) and change the permissions to write to this folder.

• Recently I bought Photoshop CC for a PC. I now changed to a MAC and want to know if I can simply exchange the licence, or I have to buy a new one?

  Recently I bought Photoshop CC for a PC. I now changed to a MAC and want to know if I can simply exchange the licence, or I have to buy a new one?

  Hello

  You can actually have installed creative cloud and on two computers, signed as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

  After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications

• I bought Lightroom on a single computer, but have bought a new one and I would use it on my new computer.  How can I transfer the license?

  I bought Lightroom on a single computer, but have bought a new one and I would use it on my new computer.  How can I transfer the license?

  Hi jessicaw85226185,

  I have checked with your Adobe ID on the forums and found that you license Lightroom 5 registered, use the link below to download and install it:

  Install Photoshop Lightroom

  Let us know if that helps.

• I am a student and I bought the web of adobe design premium in my first year. Recently, my computer got crashed and I had to buy a new one. I'm trying to figure out how to reinstall adobe web design premium on my new computer.

  I am a student and I bought the web of adobe design premium in my first year. Recently, my computer got crashed and I had to buy a new one. I'm trying to figure out how to reinstall adobe web design premium on my new computer.

  Click on the drop-down list below the product you wish to download. Then you will receive the link to download the installation file.

  

• I have photoshop elements for my windows computer. I recently bought a mac, can I use my program even or do I have to buy a new one?

  I have photoshop elements for my windows computer. I recently bought a mac, can I use the same program or do I have to buy a new one?

  Impossible to use the same program because there are different versions for Windows and Mac.  But you might be able to use the same license - he can count on what version you have.  Older versions used the same serial number to use on each platform, while the most recent purchases are generally for one platform only unless you specifically buy a cross-platform license.

• A history of the orders is not found on my Adobe Creative Cloud account. Only, I bought the annual plan for the student to the University about 3 months ago and now I have to buy a new one in order to download the applications.

  I joined the Adobe Creative cloud and bought an annual plan more 2 months free with Creative cloud as a user of University student. I could download apps (not in first instance) that was available in the plan, but since I reinstalled a new operating system on my Mac laptop, not only I was able to download only the apps for the trial, but found no order history in my account. As if I never bought the plan. Could someone help me with this problem?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I'm tired of this program in Vista, and I didn't spend my money hard on the Trash software for you to tell me that I have to buy a new one to get my money. I want a free upgrade or do I Mac

  I want a free update or im switch to mac. pure and simple. I've already destroyed my xbox 360 because it was a piece of JUNK and im about to take my 12 gauge to this piece of junk phone sold you me with the Trash software.

  If you offer me a free update, then you, bill gates should be tried as a criminal. you are not better than madoff! You've been selling shotty xboxs, xbo 360 s, software and all the rest knowing they're defective. you have done because everyone to buy more, well you know what? I'm not a fool

  Why should I spend more of my money hard for a bullshit program that I don't know even if it IS better than vista? How much do you want for it? $200? $300? Yes well. you do not receive a penny of my MONEY until you prove me that I really am a valued customer, and that correct steal my money

  Right Church wrong Pew. Posting here instead: http://social.answers.microsoft.com/Forums/en-US/w7install/threads ~ Robear Dyer (PA bear); MS MVP (that is to say, mail, security, Windows & Update Services) since 2002. DISCLAIMER: I do not represent nor don't work for Microsoft

• I got lightroom 5 on my old laptop.  Buy a new one and reinstalled.  How can I get all the addons that I bought?

  I would like to know how to transfer all the addons that I bought for lightroom on my new laptop

  See this link for more information:

  http://www.lightroomqueen.com/how-move-Lightroom-to-new-computer/

• Re: Satellite U300-11V. This new HARD drive I can use?

  Hello everyone, I want to change my toshiba with a larger internal hard drive.
  I was wondering if someone might give me a few pointers on the exact dimensions, that I should be looking to buy a replacement drive

  THX
  r

  Hello

  I think you can use a 500 GB SATA 2.5 HARD disk
  Because it s a controller SATA SATA 2.5 hard drives available all should work fine.

  See you soon

• Windows 7 stuck on the automatic update 2 of 5. JUST bought this computer... now what?

  I bought this new laptop yesterday, has a great for about 24 hours. I went to turn off today (Shut Down) and he said that I have updates to do, ok... no problem. He began to install the updates, updated, it took about 15 minutes. but its 2 of 5 for several hours now. What he says not turn it off or disconnect - then, what can I do?

  Someone please help!

  Hi coastemac,

  You can read the following article and try the steps and check if that helps:

  The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

  http://support.Microsoft.com/kb/949358

  You can also check out the following link and try the steps by Mickyo posted Wednesday , July 29, 2009 01:37 to rename pendig.xml

  http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/2f70b13c-9db4-4bf9-90EE-7ca63a809973

  Hope this information is useful.

  Boumediene. K.
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Recently, I changed my motherboard now, today, I get "this copy of windows is not genuine" that I have to buy a new windows to fix this?

  so jve had this new mob for nearly a month and today I received the message, to solve this problem, I have to buy a new windows 7, copy is authentic as the hard disk using a store bought pc im, im not exactly rich just go and buy a new windows at the moment as im still in school.

  Thanks in advance

  you have two problems:

  1. you use an Acer OEM SLP key on a motherboard retail. that does not work.
  2. your license is OEM and cannot be transferred to a new motherboard.  (the only exception is specified replacement manufacturers had to make defection)
  If you have a certificate of authenticity windows 7 you can try to change the product key of your COA and activate by phone. There is a chance that they will be activate it for you.
  OEM SLP: This key comes pre-installed in Windows, when it comes to the factory. This key is designed to work with the special instructions isn't on the hardware of this manufacturer. Then, when Windows was installed using the OEM SLP (in factory) Windows 7 key leans on the motherboard and he sees special instructions and activates

• Is the difference between TSMC and Samsung Chip in the real Iphone 6 s? If this is the case, how can I found it before buying a new? How can I

  Is the difference between TSMC and samsung chip processors in the real Iphone 6 s? If this is the case, how can I found it before buying a new one?

  No, it isn't.

• Counterfeiting of windos 7: I bought this computer on e - bay and was running fine until this week abd now Microsoft is tellin me that my Windows 7 holiday is a counterfeit

  I bought this computer on e - bay and it worked well until this week abd now Microsoft is tellin me that my Windows 7 holiday is a counterfeit, I was assured that I have would hold the key Windows 7 holiday and now it seems that I don't have. What, and who can speak to this topic

  eBay... What is a great place, huh?  Cheap stuff, virtually no responsibility or evidence of anything whatsoever.  Fantastic for reliable and trustworthy... Wait a minute... OH!
   
  Have you contacted the seller?
   
  Contacted eBay to let them know about the issue?
   
  Been to Microsoft web page to check your report for copy/maybe piracy?
  http://www.Microsoft.com/genuine/
   

  My suggestion - beyond the above - is to download and run the Microsoft Genuine Advantage diagnostic tool:
  http://go.Microsoft.com/fwlink/?LinkId=52012

   

  Once you have run the tool, click on the "Continue" button and then click on the button 'Copy' and paste the report into a response to this request.  It will contain information people may be able to use to help you.
  
  --
  Martin Stanley
  MS - MVP
  --
  How to ask Questions the Smart way
  http://www.CatB.org/~ESR/FAQs/smart-questions.html