I already bought Adobe Pro XI, unable to find the function to convert pdf to word?

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• Last night, I bought Adobe Pro XI and this morning the serial number does not work.

  Last night, I bought Adobe Pro XI and this morning the serial number does not work.  [deleted by Moderator]

  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/

• I bought 6 of Lightroom, but cannot find the function "Dehaze". Pls advise how

  Earlier this year, I bought Lightroom 6. But I can't find the function "Dehaze". Please tell us how can I find and use the feature "Dehaze".  Thank you very much. VC

  Dear JAO VDL,

  Thanks for your reply.

  This means that the "Lightroom 6" has less in the program features as "Lightroom CC? I do know that when I buy 'Lightroom 6', I don't know that I was paying for cheaper at the time.

  "DeHaze" feature is a feature in the program-photos-development, no feature cross-platform or mobile. This feature of photo development-program should NOT be stripped from Lightroom 6.

  Why Adobe would do such a thing? Why Adobe didn't inform customers when purchasing that they pay for cheaper? It hurt Adobe Lightroom 6 clients should be entitled to the same characteristics of Photo-developpement in the program?

  Victor Chan

  E-mail: [email protected]

• Unable to find the function "move to the foreground master page". Where can I find it?

  I have a master page with a clear navigation menu. But if I add a slideshow full screen on my homepage, the navigation menu is in the background. I know that there is a feature where you can get the content of the masterpage in the foreground, but for some reason, this feature does not appear in the drop-down list < object >. The version I used is the version 15.2. My question is: How can I get this feature appears in the drop-down list object so I can use it?

  Thank you

  Koen Leenen.

  CSN can't find you more. It's a very old drive Muse, who had been replaced s sunce long full layers management. You can get what you want, using the layers panel. For more information, look here: work with layers in Adobe Muse | Adobe Muse CC tutorials

• I just bought my second year subscription which gives me the ability to convert PDFs into word files. I run 5 times with the same result as a word file is created but only the images of him have summer places on a word document. I have Pascal

  Let me add that last year subscription has worked very well.

  My post was full of typos. I wanted to say that the images of the PDF have been placed in a docx file. But I can't work with him in word format.

• I bought adobe pro 11 but I also need adobe distiller. How can I distill adobe

  I bought adobe pro 11 but I also need adobe distiller. How can I distill adobe

  Hi kumarsasi,

  Acrobat Distiller is installed automatically with Acrobat Pro, all versions.

  If you are looking for your installed programs, you will find that it is already there.

  Mike

• I am a student, I want to buy the plan of all the apps, but I already bought Acrobat Pro DC subscription (one year), it seems that I can't go to a student, could you help me with this? Thank you.

  I am a student, I want to buy the plan of all the apps, but I already bought Acrobat Pro DC subscription (one year), it seems that I can't go to a student, could you help me with this? Thank you.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  Having support cancel your current subscription and then down below

  Adobe in education... Start here https://creative.adobe.com/join/edu

  Educational https://creative.adobe.com/plans?plan=edu

  FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

  When you purchase a subscription to education, the terms you "click to accept" should be clear about the first/last years

  -Intro price http://forums.adobe.com/thread/1448933?tstart=0 one can help

  http://www.Adobe.com/products/creativecloud/students.edu.html

  http://www.Adobe.com/education/students/student-eligibility-Guide.edu.html

  Redemption Code https://creative.adobe.com/educard

  Proof of ID http://www.adobe.com/store/au_edu/academic_id.html

• I am connected but unable to find the page 'My orders' (required to download the program I already bought).

  I am connected but unable to find the page 'My orders' (required to download the program I already bought).

  Under Plans & products, please click view all

  The next screen should show the order history with a link to "View your orders"

  Find downloaded files Adobe and apps

  Please let us know if you still have any questions.

  Kind regards

  Bev

• Bought the Adobe Pro today / and I need the part of the signature to download and it takes forever - why is - this? Thank you EL

  Bought the Adobe Pro today / and I need the part of the signature to download and it takes forever - why is - this? Thank you EL

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought Adobe CC. When I install the application, asked me to buy the product, and when I click on the link, I am asked to buy to subscribe, that ive already done.

  I bought Adobe CC. When I install the application, asked me to buy the product, and when I click on the link, I am asked to buy to subscribe, that ive already done.

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

  [moved from the download, installation, commissioning of Adobe Creative Cloud]

• I already bought adobe Creative Suite 2 Premium crashed my windows computer, I recently bought a MAC is some type of swap of platform available?

  I already bought adobe Creative Suite 2 Premium crashed my windows computer, I recently bought a MAC is some type of swap of platform available?

  No, CS2 is not eligible for platform swap.  Only the most recent version (CS6) is eligible.

• I open a PDF with adobe dc pro but can't find the sign icon

  I open a PDF with adobe dc pro but can't find the sign icon

  Hi sshoap,

  You can access option to sign under fill & sign under Tools.

• I bought adobe package. But I changed the compunter, and I can't load license AE, only the demo 30 days. Where can I get the software AE?

  I bought adobe package. But I changed the compunter, and I can't load license AE, only the demo 30 days. Where can I get the software AE?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• installation: my version of elements adobe 12 is unable to read the raw files from my canon 70 d SLR.

  my version of elements adobe 12 is unable to read the raw files from my canon 70 d SLR.

  You need Camera Raw 8.2 or higher.

  12 items delivered with 8.1.

  Click Help > updates to update Camera Raw

• Adobe pro 9 will not recognize the .xlsx (Excel) files to combine documents into a single PDF

  I have yet to understand why Adobe pro 9 does not recognize the .xlsx files to combine into a PDF file. Need this problem solved quickly before our high season resumes. any suggestions? I know that you can save the Excel worksheet to a PDF document, but it takes too much time and space on our server. We must be able to combine the Excel file with files Post Script together at a time instead of going back to add more later. We are constantly updating of spreadsheets on a daily with the type of business that we do, you can understand why save the worksheet in PDF format updated every hour is a problem/waste of time.

  Thank you

  Brittany

  My guess is that you have OFFICE 2010 or newer. AA 9 PDF Maker that is necessary for what you want to do is not compatible with OFFICE 2010.