I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. P
I am a student in the United Kingdom, and my account Adobe said that my adobe creative cloud subscription has expired so I can't use the software. However when I access my account through "onthehub" he told me that the same subscription has not expired. Help, please?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
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Student Adobe Creative cloud subscription problem
Hello, I took a student at Adobe Creative cloud subscription, I'm good kitchen every month but cannot download applications because they don't track my subscription. How do I?
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I have a subscription to creative cloud (comprehensive plan), and the billing date is the 14th of each month . I received on September 13, a letter dated September 9 of Egypt (my credit card issuer) of Citibank informing me that they took the decision to stop all their activities of retail banking in Egypt. I applied for a new card with NBE and I contacted Adobe in Bangalore in India (serving the Middle East region) and informed them of this situation that was out of my hands, and I asked them for a solution. Their question was when I would receive my credit card, I informed them that I need 3 weeks according to the procedures of the Bank, therefore, the Adobe representative informed me that Adobe will give me a grace period to update the credit card and I can continue with my subscription.
Unfortunately two weeks later, I found that my account has been disabled and when I contacted the Bangalore team they me transferred to each other for several times (to connect with 6 names) and in the end, they admitted that they made a mistake, but the solution is to buy a new subscription for Egp. 345/month instead of the amount of 205/month that I used to pay! When I asked them why? They said that the offer that I used when I subscribed the first time is not more valid! (it was a reduced rate because of my previous purchase a perpetual license), so I had to express my opposition because it wasn't my fault, and that they should keep their word for me, by the way, I don't have any notice of them they will be disables my account after only two weeks.
As a result, they promised to escalate the case to their team and score my case as first priority so that their team responds within 24 hours. Unfortunately, that didn't happen and so far I do not have an answer. I have suffered much chatting for hours with these people without successful outcome. I have dealt with many Adobe staff levels in the United States. and I can truly say that they are in heaven and these people in this part of the world are in hiding. They have no respect for their words, they bring an extreme information contradicted by one a unique cat and they show that no care even if their attitude or info provided shows no skill at all. They caused me a lot of inconvenience and loss of business. What I have said here is documented with transcripts and e-mails sent to me.
Headquarters of Adobe please help.
I want to thank Chandra Mohan Dhasmana - Adobe technical support associate, who yesterday called to solve the above mentioned problem and now it's done. Recognizing.
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Creative cloud subscription will not let me install version CC 2014 track on the second computer
Hello
Help, please.
Currently, I have a monthly subscription of creative cloud and have installed CC2014 and up running on my iMac 5 K.
He worked very well without any problems. Now, I want to install CC2014 on my Mac Book Pro 10.10 13 2012. (my second computer)I registered on my Creative Cloud account on the main computer (iMac, 5K) and have logged in on my Mac Book CC.
It seems I can only download the track of Photoshop, Indesign, Illustrator etc. -
Please advice on what to do.
Thank you.
Adobe support fixed the problem - thank you for your help.
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Programs that contains el Adobe Creative Cloud
Hola Buenas noches... what programs and contains el Adobe Creative Cloud
Hello
Please see Adobe Creative desktop Cloud | Adobe Creative Cloud
Hope that helps!
Kind regards
Sheena
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I want to buy the first pro and Photoshop. How does it interact with creative cloud? How much will cost me to buy all 3?
Hello
Please visit:-Creative Cloud price and membership plans | Adobe Creative Cloud
First pro and Photoshop are a part of the creative cloud, but you can buy them separately as well.
Photoshop and Lightroom for $9.99 / month
Add any unique application just for $19.99 / month
And all the creative cloud just for $49.99 / month.
This includes applications such as:-officeAdobe Creative Cloud | Adobe Creative Cloud
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Please follow the steps below: -.
1 - uninstall the Adobe Creative cloud Control Panel application. (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
2 remove Adobe Application Manager and OOBE folder of
C: drive and navigate to C:\Program Files (x 86)------\Adobe "Common Files".
3 - remove the folder Adobe Creative cloud of C:\Program Files (x 86) \Adobe.
4. Remove AAMUpdater and OOBE [system drive]: \Users\ [user name] \AppData\Local\Adobe
5 reinstall the creative application of cloud at the bottom of the link
https://creative.Adobe.com/products/creative-cloud
I hope this helps.
Kind regards
Vivet
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Need help with the installation of adobe creative cloud desktop
Hello
I want to install adobe creative cloud desktop.
But I can't it remains on the download and then I get a an error of 12E5
Someone knows how to fix this?
Kind regards
you have a firewall is causing a problem?
you have av cause a problem?
also, if you follow the 7 steps, you can directly download a free trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate it with your serial number.
If you have a problem downloading, you follow the 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).
Unable to obtain the cookie translates into an error page displayed after clicking on a link on prodesigntools.com
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Can I keep my itunes account in the United Kingdom and add applications to the United States on my account so that the United States pls.?
How long you will be in the United States? To use the US store, you must be physically located in the United States, have issued US credit card and billing address in the United States on this credit card. Without it, you won't be able to change for the US store. And, you can only change stores every 90 days.
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On the obtaining of a number in the United Kingdom and access it from outsite UK
Hi Skype,
I work for a company based in the United Kingdom and my major customer is in a UK/Europe. Now my question is, I would like to know, how do I register a normal number of UK and tie it to my Skype account and use it as my official number. I would also recharge it and make outgoing calls, how is it possible. Finally since I want to make my official UK number and if I'm not around or disconnected, is there a voicemail that I can put in place, which can record messages while I'm away?
I look forward to your responses as soon as possible. Thank you.
Hello
Yes, and here is a link to the FAQ article explains the steps to the implementation of caller ID:
https://support.Skype.com/en/FAQ/FA1248/what-is-caller-identification-and-how-do-i-set-it-up
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I joined the Adobe Creative cloud and bought an annual plan more 2 months free with Creative cloud as a user of University student. I could download apps (not in first instance) that was available in the plan, but since I reinstalled a new operating system on my Mac laptop, not only I was able to download only the apps for the trial, but found no order history in my account. As if I never bought the plan. Could someone help me with this problem?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link belowCreative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
Hi, I read your support page that the News widget is available only in the United States, the United Kingdom and Aus. When will it be available in Norway?
Hello
Just to let you know, it is a user to user community. You do not directly communicate with Apple here, so no one can say if or when Apple may have available in your area News widget, but what you can do is to provide feedback to Apple > http://www.apple.com/feedback/iphone.html
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IM moving to the United States, to the United Kingdom, and have a 1 year old Office Mac, Ipad 2 and iphone 5 s, I need new Chargers/cords?
You need not buy new Chargers.
You need to plug adapter American Electric type.
http://www.worldstandards.EU/electricity/plugs-and-Sockets/
All computers/Apple iOS devices come with voltage: 100-240 v AC.
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How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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I just paid for adobe Creative cloud for the year, but I can't download anything, but the version track even if it is on the same adobe account and my payment went through?
Hi Amy
Refer to the applications Cloud Creative back in test mode after an update until 2015 for CC
Thank you
Varun
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