I am Age of Empires to steam, and when I try to log in, it tells me that I need a product key that I have ever received.

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• I bought DC Acrobat Pro from Best Buy.  I received a redemption code and find my serial number.  When I try to install Acrobat I tells me that I use and incorrect serial number.  Help!

  I bought DC Acrobat Pro from Best Buy.  I received a redemption code and find my serial number.  When I try to install Acrobat I tells me that I am using an incorrect serial number.  What should I do now?  Help!

  Hi mlhightree,

  Please visit this link:redemption code help .

  Let us know if you face any problem.

  Thank you!

  Shivam

• I have a plan of the Basic $9.99 monthly photography and when I went to access photoshop it tells me that my trial has expired?

  I have a plan of the Basic $9.99 monthly photography and when I went to access photoshop it tells me that my trial has expired?

  Hi Robyn,

  I noticed that this Adobe ID you have no CC registered him, you want to connect with this ID? If Yes, then I suggest that you can activate the CC with the Adobe ID you bought the CC.

  Concerning

  Stéphane

• Subscribe to the monthly product and when I go to edit a document, he told me that I have to buy again for $14 per month.  When I try to buy it it tells me that I already have.

  Subscribe to the monthly product and when I go to edit a document, he told me that I have to buy again for $14 per month.  When I try to buy it it tells me that I already have.

  Hi chrisb31745399,

  You do not need to buy it again, you will also have the opportunity to Sign In, just Sign In to activate the subscription by using your Adobe ID.

  Kind regards

  Nicos

• I bought and installed Lightroom 6.  It works but there is a message saying that my trial period has expired and when I try to log in to Lightroom on my iPad it says the same thing.  How can I fix it?

  I bought and installed Lightroom 6.  It works but there is a message saying that my trial period has expired and when I try to log in to Lightroom on my iPad it says the same thing.  How can I fix it?  I got a trial of Lightroom CC before I installed.

  allen456 wrote:

  Is there anyway that I can go to CC without losing all my investments in Lightroom 6?

  No, it is not AFAIK. You can try back LR 6 and then buy the subscription of photographers. You will need to contact Adobe about this.

  Note that this is not Adobe. This is a user to user forum.

  Do a search for Adobe product return.

• It's been two months that I downloaded photoshop cs6 and it was fine, but now when I try to open the program, he said that I have to uninstall. When I go to the control panel and click on uninstall, so I can install it again, it just says: I need to clean

  It's been two months that I downloaded photoshop cs6 and it was fine, but now when I try to open the program, he said that I have to uninstall. When I go to the control panel and click on uninstall, so I can install it again, it just says: I need to clean my computer or restart, because it can not uninstall the program. I already did and it is still not uninstall. How should I proceed?

  run the cleaner, the use of the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  and then reinstall it.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• None of my icons in Firefox will open Firefox today. And when I try to reinstall it, the message said that Firefox is already open. But I'm not.

  Every morning, I click on the Firefox icon and it opens. Today, that he will not. I try to reinstall it, a message that Firefox is already open. But I'm not. Of course I can use Chrome or Internet Explorer (as I do), but I do like Firefox. And I also want to know what the problem is... in case something serious is wrong with my computer.

  Hello

  • Go to your task manager (right-click your taskbar, and then select "Start Task Manager" - http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/)
  • Make sure that Firefox is on this list. In this case - select this option and end task.
  • Try to open Firefox again; If it still doesn't after some time, repeat the two steps above, and then try the Firefox Safe Mode
    • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
    • When the Firefox Safe Mode window appears, select "start mode safe."

  

  • If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.
  • To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

  When find you what is causing your problems, please let us know. This might help others with the same problem.

• Firefox does not open, and when I try to use the "run", it says that the file has been moved, etc. I use Windows 8 and I can't lose my favorites. Help?

  Firefox has been great to work on my computer for months and then suddenly he could not load pages. So, naturally, I restarted my computer, but when it restarted Firefox does not open. The icon lights for a bit as usual, then it fades and never actually opens. When I try to use the "run" command, I get this error:
  "C:\Program Files\Mozilla Firefox\ refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Make sure that the disc is inserted correctly, or that you are connected to the Internet or your network, and then try again. If it can't be located, the information may have been moved to another location. »
  I also tried the same thing for the file in the x 86 folder, but it gave the same error and I went and looked for the files in the given location and they were there.
  Firefox is not to fall down, so he isn't there an other error message, I can give you.
  The things that I had my favorites are really important, I can not lose those, but I am fine with anything else have to re-installed, etc..
  Help please?

  I've never tried it myself, but the forum has a series of measures for a "clean reinstall" Firefox. Even if you do not delete the record of your personal settings (AKA profile) during this process, a backup of this folder is always a good idea in case something goes wrong.

  Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
     • Windows:
       • C:\Program Files\Mozilla Firefox
       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
     1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

  Please report back to see if this helped you!

• My computer froze and when my grandson reinstalled Windows XP, all right, except that I have no sound. I get the message 'no audio device '. Can you help me to reinstall sound?

  I can't afford to pay for a solution, so I need a free site that I am disabled and do not have a lot of money.  Help, please!

  Chances are you neglected grandson install your audio drivers. Take a look in (under start-> Control Panel-> system-> hardware) Device Manager and are here all devices listed there with a yellow or red brand? Do you know what is the brand and model of your computer?

• I never put a password on my bluetooth settings and when I try to connect my laptop to my computer it asks an authentication key that I don't know.

  is there a predefined access key and how do I know. I use never only 1 password and it does not work, but since my computer is new, maybe there is a predefined access key?

  Hi arood511,

  Most devices allow you to choose your own password, or you can use a password that is generated by Windows. To make Windows generate a passkey for you, run theAdd Bluetooth device Wizard; otherwise, contact the manufacturer of the device. Note that some devices use "0000" or "0001" as a password.

  For more information, see , solving problems with Bluetooth devices compatible

  Visit our Microsoft answers feedback Forum and let us know what you think.

• I had to get a new hard drive and when I download Adobe 9 pro, it tells me that my license is not valid.  How can I sort this?

  I couldn't have the mirror image to work, do a fresh install.  I get the invalid license error that the drive is at its maximum of users.  No idea how to reset the license in order to release a new user?  Thank you.

  Hello

  You can try to install Acrobat 9 referring to the following link.

  Download Adobe Acrobat products. 9, 8

  Try to check the serial number from the following link and see if that helps.

  Find the serial number of your Adobe product quickly

  Acrobat 9 is an old version and not supported.

  I'm sorry but this is the maximum we could do for you.

  Concerning

  Sukrit diallo

• Please help me, last night I partition my macbook pro, el capitan, and when I try to open my windows via bootcamp I can't access most, blue screen out and my laptop closed.

  Please help me, last night I partition my macbook pro, el capitan, and when I try to open my windows via bootcamp I can't access most, blue screen out and my laptop closed.

  How do you partition the disk?

  This is what app or OS that do you?

• I bought a gift card a while and now I don't have the balance for her and when I try to buy I can not because I already bought it. Help, please

  I bought a gift card a while and now I don't have the balance for her and when I try to buy I can not because I already bought it. Help, please. If I can't do my 15 birthday money are wasted. He said as I already had a gift card in my account, but somehow everything is over now when I was not yet buy anything!

  A gift card is redeemable only once, it is useless to try to buy it back again.

  To see what, if any, balance you have left on the account you share you: see your credit balance - Apple Support iTunes

  To see what you bought on the account and therefore potentially used some/all of it: see your purchase history in iTunes on Mac or PC - Apple Support store

• You need to reset and or change my old icloud account of moms on the phone with another. When I try to reset it with the information that we know that it says "blocked account"

  You need to reset and or change my old iCloud account of moms on the phone with another. When I try to reset it with the information that we know that it says "blocked account"

  ACCOUNT SAFETY CONTACT NUMBERS

• I get "failed to load your firefox profile. It may be missing or unreachable. "When I open firefox and when I try to open the Profile Manager.

  I get "failed to load your firefox profile. It may be missing or unreachable. "When I open firefox and when I try to open the Profile Manager.

  OK I don't know what helped me exactly... but that's exactly what I've done so far.

  1 windows-key + r & open '% appdata%\Mozilla '.
  2 right click somewhere on the empty space in this folder, go to properties and make sure all protection read only for containinh the files and folders of
  3. Open firefox (version 13) has not been opened. Error as seen in the screenshot above.
  4 uninstall firefox.
  5. install firefox beta 14.6.
  6. Open firefox, works very well.

  I'm not sure if step 2 has helped as well as of the uninstall and reinstall.

  Thank you once more for the answer.