I am stopped by a message "put your browser" when I do what he says, it still looks and I can't spend
WHEN I START FIREFOX, THIS POP UP AND I can NOT GO ON...
Your video player Firefox must be updated.
Latest release: September 11, 2015
Please update to continue.
Ask the subsequent update now
File size: [58 KB]
No reboot required
WHEN I DOWNLOAD AND RUN... NOTHING IS GETTING PAST... AND I CAN'T GO HOME YET... I'M AFRAID I DOWNLOADED SOMETHING BAD!
I think you have malware. Start by removing the MediaPlayer extension, restart Firefox and see if the problem goes away. Then I suggest to also review the control panel to the other group junk that can infect Firefox or cause other problems. Here's how:
(1) open Firefox page modules using either:
- CTRL + SHIFT + a
- "3-bar" menu button (or tools) > Add-ons
- in the Windows "Run" dialog box, type or paste
firefox.exe "about:addons"
Note: If the interface of Firefox or the page is blocked by malware, you can start Firefox Safe mode. Steps for those who are at the end of this response.
In the left column, click Extensions. Then find and remove the extension is suspected.
Often, a link will appear above a removed extension to restart Firefox so that it comes into force. You can complete your work on the tab and click one of the links in the last step.
(2) open the Control Panel, uninstall a program. After the loading of the list, click on the column heading "installed on" to group infections, I mean additions by date. This can help the surface elements undisclosed bundle which snuck out with some software, you have agreed to install. Beware of everything that you don't recognize / remember, since malware often uses sounding names important or innocent to discourage you remove. Out as much garbage as possible here.
(3) for greater peace of mind, you can search for possible problems with the scanning/cleaning of the tools listed in our technical support article: Troubleshooting Firefox problems caused by malware. These scanners on request are free and take a long time to run. If they end quickly, especially if they require the payment you have a serious infection. I suggest the specialty forums listed in the article in this case.
Success?
Firefox Safe mode disables extensions. Here's how to enter if necessary:
Does not work if Firefox: Hold down the SHIFT key when you start Firefox.
If Firefox is running: You can restart Firefox in Mode safe mode using either:
- button "3-bar" menu > "?" button > restart with disabled modules
- Help menu > restart with disabled modules
and OK reboot.
Two scenarios: A small dialog box should appear. Click on 'Start mode safe' (not update).
Tags: Firefox
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