I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

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You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

(1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
(2) save the remote assistance request computers
(3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
RCTICKET = 65538,1,192.168.1.33:3389 «»
with the public IP address from whatismyip.com or elsewhere - should be something like this:
RCTICKET = 65538,1,74.125.47.147:3389 «»
(4) save the file of RcBuddy.MsRcIncident 'new '.
(5) double click it to connect to the computer needing help
(6) cross your fingers and hope it works!

I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

-Computers Acorp
www.ACoRP.net

Tags: Windows

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