I am trying to install free apps from the store and I get "your purchase could not be executed. Please try again.

Similar Questions

• I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed. ???

  I just bought this new laptop, why I can't download free applications, I get "your purchase could not be executed.   ???

  Hi Jaynecampbell,

  Thanks for choosing Microsoft Community to post your question.

  According to the description above, it seems that you are unable to download apps, you get an error: "your purchase could not be executed. I understand the inconvenience that is brought to you, rest assured, we're here to help and guide you in the right direction.

  I would be grateful if you could answer the following questions:

  1 are you facing the question to download any specific application?

  2. using a proxy connection?

  We will check your time settings and proxy settings. Follow the steps below and we update on the State of the question.

   

  Method 1: Ensure that the date and time are correct on the computer.

  (a) check the Date/time setting by selecting the tile office and then left click on the time in the corner.

  (b) click on change date and time. And then check that the time zone is correct and the time of the internet tab has the ability to synchronize with the time server Internet.

   

  Method 2: Run the network troubleshooter utility.

  (a) open the network troubleshooter utility by sliding into the right edge of the screen, type search (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking on search).

  (b) troubleshooting of network entry in the search box.

  Tapping c) or or by clicking settings and then type identify and repair network problems.

  Method 3: If you use a proxy connection, then try to disable the proxy and then try buying.

  Follow the steps to disable the proxy:

  a. open Internet Explorer

  b. click on Tools and then click Internet Options

  c. click on the connections tab and then click LAN settings

  d. disable the server to use a Proxy

  e. click on apply then Ok to save the changes.

  Method 4: Turn off the Windows Firewall and defender and then try to download the application.

  To disable Windows defender:

  a. place the upper right of the mouse and click on search and type Windows defender and press enter

  b. in the window, click the settings tab.

  c. disable the real-time protection real option.

  d. click on save changes.

  To disable the firewall:

  a. place the upper right of the mouse and click on search and type Windows Firewall and click on settings

  b. click on windows Firewall

  c. click Firewall round toggle the left pane

  d. check the option to disable the firewall.

  Note: Repeat the steps for the parameters of public and private networks.

  
  

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  Method 5: Try to separate the Microsoft account to a local then check if you are able to make the purchase.

  Note: In the Windows store, you will need to click on connect and use the credentials online.
  a. hold down the Windows key + C to display the bar of charms, click on settings , then PC settings more.
  b. in the settings of your laptop, click users and under where it says connected to , click disconnect your Microsoft account and confirm.
  c. after the test, try to connect again by repeating steps and click on connect your Microsoft account to re-associate.

  If you have additional problems, please reply to this post and we will be happy to help you further.

• I am trying to install Age of Empires: the warlords and im getting error code: can you help me?

  Error 1324. {the path ' (it's a bunch of jibberish) division sign, a u with a cone above him, P, one with ~ top, a paragraph symbol, Bnext to floating back L... aiiEQ qqy} contains an invalid character. then a pop-up says nother error:-1603 Fatal error during installation.

  What is the version of windows that wot are running?
  Try to run speaker upwards and make sure that you remove all the unwanted computer.
  You can also try to copy the contents of the disc on the computer and then try to install and check if it works
  Make sure that you are logged on as administrator.
  Right-click on the installation files and try to run as administrator, and check if that helps

  ;) - @pple

• Cannot install point. Restart the application and re-download your purchase.

  We have an application published with two folios in there. Several users have complained that when they try to update the app, they get this error: "cannot install point. Please restart the application and download your new purchase. "I have NOT been able to reproduce this error on 4 different iPads. However, I have 3 users who receive this error whenever they try to update the folio.

  They tried to remove the app and reinstall. The same problem.

  They tried several different WiFi FORT connections, same problem.

  A user came to my office. We have updated the app on my iPad. Worked well. Tried it on his iPad. Got the error. Same WiFi connection within minutes following one another.

  What is going on?!!!

  Adobe has released a series of patches for viewers to iOS to handle this problem, you have described. V31 V32 these patches and are in need of an update. Knowing that your application is v29, v32 app you just submit you should be fine.

• I can't download apps from the store

  I can't download apps from the store and when I try it display microsoft service unavailable and my connection does not work correctly

  Hello

  We recommend that you try the following troubleshooting steps:

  Method 1: Try to disable the proxy connection (if you are using a connection through proxy)

  Follow these steps to disable the proxy:

  a. click on the gear icon in the upper right of Internet Explorer and then click on Internet Options.
  b. click on the connections tab, then click LAN settings.
  c. uncheck use a proxy server for your LAN , and then click OK.

  Method 2: Run the troubleshooter of App

  Refer to this link: solving the problems of the App.

  Method 3: Reset Store Cache

  has. press the Windows logo key + R to the start screen.
  b. type wsreset.exe in the immediate window and press enter.

  Method 4: Temporarily disable the antivirus program

  Important: Antivirus software can help protect your computer against viruses and other security threats.
  In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

  For more information, refer to this link: https://support.microsoft.com/en-us/help/13765/windows-store-why-cant-find-install-app.

  Let us know how it goes.

  Kind regards

• message "your purchase could not be completed" when you try to install Adobe Reader from the Windows store

  I try to install Adobe Reader Touch to my Surface installed Pro Windows 8.1 Microsoft Windows store.  I get the following message is displayed:

  "Your purchase could not be executed.

  Something has happened and it's impossible to make your purchase.  "Error code: 0 x 080070057.

  Only, this seems to be a problem with Adobe Reader Touch.  I was able to install applications from other vendors and Adobe (for example, Photoshop Express to the elements).  So it doesn't seem to be a problem with my Adobe account, or a problem with Windows Store system.

  Anyone have this problem?  All solutions?

  THX.

  Hi jjquinn75

  I recommend contacting Microsoft about this error message as it is returned by the windows store program.

  Furthermore, I you recommend to download the installer for Adobe reader offline using this link (Adobe - Adobe Acrobat Reader DC Distribution ) and then try to install on your device pro surface.

  Kind regards

  Rahul

• App Store works don't make mistake, "something happened and your purchase could not be completed."

  I have connected to Windows Live and my computer. While earlier I could download Apps from the AppStore Windows without problem, I do now face the most useless error message EVER:

  "Your purchase could not be executed.
  "Something happened and your purchase could not be completed.
  If anyone has any idea what that 'something' means, please let me know. I get very frustrated with most of these "apps".
  If an employee of Microsoft Windows is reading this, please be more informative and less redundant with your error messages.

  CDL42

  Try to clear the Cache of the Store

  Press Windows key + R

  Type: WSReset.exe

  Also can you try it and tell me what is happening

  • Press the Windows key + C (while on the shop page)
  • Click settings
  • Click App updates
  • Select synchronization licenses

  What happens when you click Synchronize licenses?

• install apps from the store / checked / others?

  Hi all

  After the successful sierra upgrade remains a question...

  In Control Panel / common I could select (capitan) between 'install apps from the store', '... certified developers', '... from other

  On the Sierra, I only have the options "... the store," '... of certified developers

  The last option "... others" was gone.

  Can this last option 'install applications from others' be re-activated?

  I had a couple of applications that require one '... other What will happen in the future when there is the need to reinstall?

  Greetings from the Germany

  Chris

  This is a "feature". In Sys Prefs, you can choose between the store and known to the developers. You can always choose to open a pkg app or an unknown dev by ctrl-click Installer, and then by selecting open from the menu. You will get a dialog with an option to open the application. Once this is done, your Mac will approve the app.

  It is possible to completely disable a guard, but this is not recommended. Here's how: http://www.amsys.co.uk/2016/09/disable-gatekeeper-macos-sierra/

• I am trying to install windows xp from the disk, but it hangs during the installation process. no error code. It just hangs. What is the cause and what is the solution?

  I am trying to install windows xp from the disk, but it hangs during the installation process. no error code. It just hangs. What is the cause and what is the solution?

  Hello

  1. at what stage of the installation, the computer crashes?

  2. what operating system was installed on your computer prior to this?

  If you have the similar problem as mentioned in these links, you can follow these links and check if the problem persists:

  Windows XP Setup stops responding (hangs) during the "Preparing Installation" phase

  Windows XP does not meet the Message "Setup starts Windows XP"

  Hope the helps of information.

• I can't download free applications from the store

  I can't download free applications from the store after upgrade to windows 7 help me

  Hello Mohandas,

  Thanks for posting your question on the Microsoft community.

  I would like to know some information about the problem so that we can help you better.

  You receive all code or an error message when you try to download apps from the store? If Yes, what is the error message?

  Thank you for details on the issue.

  This problem may occur because of these corrupt files and settings. This can also happen because of app download corrupt files.

  I would suggest trying the following methods and check if it helps.

  Method 1:
  Run Troubleshooter app and check.
  See this link:
  http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

  If this does not help, use method 2.

  Method 2:
  Please use the suggestions in this article and check the issue.
  Reference:
  Why can't find or install the application on the Windows Store?
  http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

  I hope this information helps.

  Please let us know if you need more help.

  Thank you

• Problem with the installation of apps from the store

  In fact, I have windows 8 on my pc... There is a problem downloading apps from the store. It always shows an error code. Cannot download any app store IAM. Please help me with a solution...

  [Original topic: question Windows8.]

  Run Windows Update and install all updates.

  Take a look at:

  http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

• I'm trying to download Security Suite from my provider and I get a message that I have to get rid of PC Cleaner. How can I remove it?

  Get rid of PC Cleaner

  I'm trying to download Security Suite from my provider and I get a message that I have to get rid of PC Cleaner. I searched my PC and that you do not find PC Cleaner. If I don't know how I'll remove it. Thanks for your help. The only reference to PC Cleaner is the Microsoft Security on the PC.

  Go to add/remove programs and see if PC Cleaner is in the list. If so, then click to remove.
  Then go into Windows Explorer. Research on Windows/System32 and see fi there is pcsd.dll and delete it.
  Then go to regedit and search for any mention of PC Cleaner, PC Cleaner and remove these entries.

  Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.

  Then see if you still get an error of PC Cleaner.

  Let us know if that helps.

  Marilyn

• Cannot install app-error: your purchase could not be completed

  How can I install apps on the store? all I get is YOUR PURCHASE could not BE COMPLETED

  Hello Daphne,

  You are unable to install a particular application, or can you get this error for all applications?

   

  An error code is displayed with the error message?

  I suggest you try the steps suggested in this article and checking:

  http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

  Try these steps and let us know the results.

• I can't add a component from the Add Remove program window as says could not initialize winxp

  I can't add a component from the Add Remove program window as says could not initialize winxp

  My victory is xp professional ver 2002 service pack 3

  It's usually easy to fix, but if you removed all the dll and inf files, you can have a bunch of other problems that you have not yet discovered.

  If you mean when you try to use Add/Remove Windows components you see a message like this:

  Install was not able to load the master file.
  The application could not be initialized.

  This happens because this file is missing:

  c:\windows\inf\sysoc.inf

  There is no copy backup of this file on your system and run the System File Checker will not replace the missing file (sorry, that Microsoft committed Support Engineer 'experts').

  You will need to get a real copy of your XP bootable installation CD or from a reliable source.

  There's a copy on my SkyDrive, you can download - here's how:

  I downloaded a copy of XP Pro SP3 file you need on my SkyDrive (everyone has a SkyDrive for file sharing).

  You can download it and when you do, put a copy of the file in this folder (assuming that Windows is installed on your C drive):

  c:\Windows\Inf

  Here is the link to my SkyDrive and you can get the file you need here:

  https://SkyDrive.live.com/?CID=6a7e789cab1d6f39&ID=6A7E789CAB1D6F39! 311

  When you see the files available for download, you can not see the file extension (.exe, .dll, .cpl, .sys, .zip, etc.), but when download you them they will have the right extension.

  When you download the file (especially if you use Internet Explorer), when you get a chance to save the file, your browser is unable to save the file with an extension (by example, .exe, .dll, .cpl, .sys, .zip, etc) then you will need to manually add the extension appropriate to the file when you download the file before you save it.

  You can download the file without the extension, and then rename the file to add the appropriate extension.  You do not want to use a file named sysoc when the name of the file should really be called sysoc.inf (if the downloaded file has no extension, you will need to change the name of the file to add the appropriate extension to make it work.

  You must then copy and paste the downloaded folder appropriate on your system.

• I can't buy apps in Windows 8 Store: "your purchase could not be completed, something happened and your purchase could not be completed.

  When I try to buy an app out of the store, I get the message:

  "Your purchase could not be completed . " something happened and your purchase could not be completed '

  A new attempt of results in the same error.

  I tried most, if not all, solutions to this problem on the forums (definition of the location, date/time, reset the windows store, crossing the local profile cache, using several computers running different versions of Windows 8, using "sfc/scannow" in a command prompt, etc..)

  • This issue is not present on my windows phone 8 device.
  • At one point, I was able to buy apps with success.
  • I recently configured a VPN (Although disabling the VPN does not solve the issue)
  • I run 2 PCs of Windows 8 and use the same Microsoft Account for both
  • I recently transferred a XBOX live gamer tag to my Microsoft Account
  • I have a credit card and a PayPal account set up in my billing options
  • Recently, the PayPal account was not properly authenticate on my windows phone, I deleted and added it and it now works fine
  • In the account for the store settings (Windows + C |) Settings | Your account | Payment and Billing Information), he said: "before you can purchase an application, you must add a payment method to your account" when I click on add a doesn't MATTER.  To http://account.live.com billing options, there are two payment options clearly listed and functional.  What happens?

  That's all that I think I speak for the moment.  I know that Microsoft is currently changing parts of the Microsoft Account system, but I didn't know that an error like this would be because of that.  So I want to know what I can do to solve the problem immediately.

  Thank you

  OK, I solved the problem.  I still have questions using my PayPal account, but now I'm able to use my credit card.

  Here's what I did:

  1. Open the app Store
  2. Press the Windows key + C, then select settings
  3. Select the option menu: your account
  4. Select "Change user", then to connect to ANOTHER account. (I tried to simply connect to the same account again, and it did not work)
  5. Select the Add payment option (which should now work and load a menu)
  6. Close the menu and return to your old account using Exchange User
  7. Click on add payment option once again, it should now really open. (Assuming it wasn't before, that, for me, it wasn't)
  8. It will now allow you to add a payment, and I suggest strongly that add you payment options you have currently listed there.  I think there is a problem with the PayPal accounts in particular.
  9. Buy your favorite again, applications finally.
  10. Fact.

  My PayPal account still does not work after that.  Well, I think it has something to do with the settings "preferred payment method" Paypal.  It might be interesting to contact PayPal on this subject, because I am able to use regular credit cards perfectly well after this "correction".