I am trying to reinstall adobe photoshop elements12 on my computer but I do not know my original account information. He continues by saying that the serial number is already in use!

I am trying to reinstall elements adobe photoshop 12 on my computer but I do not know my original account information and he repeated to me that serial number is already used

If you are able to log into the forums so you should be able to login to your account, unless you have created a new id just for forums.  If you do not have your account information, then it is likely that draw Support from Adobe will be ready/able to provide a service to disable.  If you ask them for more than what it looks like you might have, they might let you know that your product is no longer supported.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

Tags: Adobe

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